We like the quality of our France Canape couch and therefore went to the boutique at BHV when we wanted a fauteuil. Dylan was very helpful and pleasant to work with. He guided us through the selection... See more
Company replied
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We accidentally landed on a couch at BHV that was quite comfortable! It was with the help of Dylan- very professional- that we decided rather quickly on the purchase! We could not be happier with the... See more
Company replied
Very good service from France Canapé at BHV/marais. The gentleman called Patrice was very helpful and gave me good advices, a very honest opinion ! After, the procedure of the order was easy and f... See more
Company replied
Vendeurs Dylan et son collegue tres pro et patients
Company replied
Company details
About FRANCE CANAPÉ® - WEB
Written by the company
- Près de 20 ans dans la création, la conception et la fabrication de canapés fixes et convertibles de qualité avec un très haut niveau de personnalisation.
- 10 magasins sur Paris, Boulogne, Versailles et Lyon dans les quartiers les plus prestigieux, dont 1 corner au BHV Marais Paris 4ème
- Production à la commande permettant de garantir des produits durables et confortables, fabriqués dans une démarche éco-responsable.
Confort et durabilité des produits garantis
Un très haut niveau de personnalisation
Livraison et installation dans la pièce de votre choix
Contact info
Rue de Rivoli 52, 4ème étage, 75004, Paris, Île-de-France, France
- 01 74 25 46 82
4.7
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
We like the quality of our France Canape couch and therefore went to the boutique at BHV when we wanted a fauteuil. Dylan was very helpful and pleasant to work with. He guided us through the selection of fabric & finishes, listening to our preferences and offering helpful suggestions. The ordering process was clear and efficient. Merci Dylan!
2 December 2024
Reply from FRANCE CANAPÉ® - WEB
Dear customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the quality of your France Canapé couch and that your experience at our BHV boutique met your expectations. Dylan will be thrilled to know that his assistance, attention to your preferences, and helpful suggestions made a difference in your selection process.
We’re always here to help, and we look forward to assisting you again in the future!
Best regards,
Fabien - Service Client FC
Excellent Product and timely service
We accidentally landed on a couch at BHV that was quite comfortable! It was with the help of Dylan- very professional- that we decided rather quickly on the purchase! We could not be happier with the service and delivery which was timely! We returned one of the items and it was quite straightforward except for the fact we had to go back personally for the refund which was still ok but this step could be simplified in my opinion. We recommend them highly!
21 October 2024
Reply from FRANCE CANAPÉ® - WEB
Dear customer,
Thank you so much for your kind words and feedback! We appreciate your suggestion about the refund process and will look into making it even easier.
Yours sincerely,
Marie - Customer Service - FC
Reply from FRANCE CANAPÉ® - WEB
Bonjour Madame Izern,
Toute l'équipe FRANCE CANAPÉ - BHV Marais vous remercie pour cet agréable commentaire, c’est apprécié !
Bien sincèrement
Marie - Service Client - FC
Reply from FRANCE CANAPÉ® - WEB
Cher Client,
Merci pour votre avis et compliments adressés à nos vendeurs, nous ne manquerons pas de les leur transmettre. Nous sommes ravis d’apprendre que votre expérience au sein de notre magasin BHV Marais s’est déroulée selon vos désirs et attentes.
Bien sincèrement
Claire - Service Client - FC
Excellente prestation de la vendeuse au…
Excellente prestation de la vendeuse au BHV (Aïda)
14 April 2023
Reply from FRANCE CANAPÉ® - WEB
Chère cliente,
Nous tenons à vous remercier de votre confiance pour l’achat de votre canapé convertible. Cependant, il apparait que vous ayez rencontré une difficulté lors de la saisie de votre commentaire.
N’hésitez pas à revenir vers notre équipe technique via digital@francecanape.com afin de leur remonter des informations.
Sachez que votre conseillère vous accompagne jusqu’à la livraison de votre canapé, n’hésitez pas à la contacter si besoin, elle se tient à votre entière disposition.
Bien sincèrement
Fabien - Service client FC
Reply from FRANCE CANAPÉ® - WEB
Bonjour Cher Client,
Merci beaucoup d’avoir pris le temps de rédiger ce commentaire positif que nous ne manquerons pas de transmettre à Aïda. Nous sommes ravis d’apprendre que votre expérience au sein de notre magasin Voltaire s’est déroulée selon vos désirs et vos attentes.
Bien sincèrement
Claire - Service Client - FC
excellent service
5 December 2022
Reply from FRANCE CANAPÉ® - WEB
Bonjour Cher Client,
L'équipe FRANCE CANAPÉ BHV Marais vous remercie pour cette belle note!
Bien sincèrement
Claire - Service Client - FC
Very good service from France Canapé at…
Very good service from France Canapé at BHV/marais. The gentleman called Patrice was very helpful and gave me good advices, a very honest opinion !
After, the procedure of the order was easy and fast.
Looking forward to seeing my beautiful canapé making an statement in my tv room
25 September 2022
Reply from FRANCE CANAPÉ® - WEB
Dear customer,
We would like to thank you for posting this positive feedback on the experience you had in our showroom, FRANCE CANAPÉ - BHV Marais. We are delighted to read that you particularly appreciated the professionalism and kindness of our team.
Best regards
Marie - Customer Service - FC
Experience géniale !!!
24 July 2022
Reply from FRANCE CANAPÉ® - WEB
Bonjour Madame Le Masson,
Un grand merci pour ce beau retour. Nous sommes heureux d’apprendre que vous avez apprécié l’expérience délivrée au sein de notre magasin FRANCE CANAPÉ situé au BHV Marais.
Bien sincèrement
Claire - Service Client - FC
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