They have never in 4 years ever let me…
They have never in 4 years ever let me down! Keep up the great work and thank you for great service
17 January 2026
Unprompted review
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Poor delivery and returns experience
Ordered frame with priority delivery and it arrived very late so I had to arrange a return. Terrible process for getting the return arranged, the company eventually agreed to collect it on an agreed date and I stayed at home all day for the collection. This never showed up.
I’m now pursuing a full refund without wasting any further time on the return.
I would not use again
11 June 2025
Unprompted review
A minor issue, dealt with immediately
There was a minor issue, dealt with immediately and pleasantly. Excellent value.
9 March 2022
Unprompted review
Sent a smashed frame and Frames-by-post refuse to assist.
Frames by Post sent out two frames to us. One was fine, the other was damaged to the point of being unusable, something that could only happen before they were packaged or they'd both have the same crack.
The frames remained in their packaging for 8 weeks as we awaited for the artwork we were framing, so the damage was noticed outside the return window. When contacted they claimed there was 'nothing they could do'.
I acknowledge the existence of a return window. However, I strongly disagree with the assertion that they are incapable of replacing the frame. I shall not be dealing with this company again, and urge you not to either.
21 December 2021
Unprompted review
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