The guys were really friendly and helpful during the move. First van had issues but the office team and explained everything and kept us in the loop so we weren't stressed during our move.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great when reorganising our move date due to a death However, packing leaves a lot to be desired, sharp knives put in laundry powder box, bathroom toiletries left open so products are now uniseabl... See more
Company replied
Marvellous efficiency! Cleared our former house promptly. Excellent value for money. Seemless move, very quick, polite, concise! Would highly recommend and couldn't have asked for better customer se... See more
Company replied
I couldn't praise these any more than 5 star though they deserve more. Absolutely amazing experience from start to finish. Quotes, follow up, payment, dates and price then the actual move went... See more
Company replied
Company details
About Fox Group (Moving and Storage) Ltd - Stourbridge
Written by the company
Visit Our Website
Trusted Moving & Storage Experts
At Fox Group (Moving & Storage) Ltd, we are a family-owned and managed company with over 50 years of experience helping people move and store their belongings. We offer a wide range of services for households and businesses, including home removals, office relocations, secure storage, and international moves to Europe, the USA, Canada, Australia, and beyond.
Specialised Business Relocations
Our dedicated commercial moving department handles complex relocations across sectors such as heritage, healthcare, education, arts, and antiques. We tailor each move to meet your specific needs.
Secure Storage Across the UK
We provide secure, flexible storage facilities supported by our network of branches in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton. Your possessions are protected with robust safeguards and easy access.
Customer-Focused & Fully Accredited
Customer satisfaction is at the heart of everything we do. We continually invest in our people, vehicles, equipment, systems, and warehousing to deliver a reliable and professional service. As a fully accredited company, we follow strict codes of practice and uphold high ethical and environmental standards.
A Personal, Dependable Service
Whatever the size or destination of your move, we promise a friendly, personal, and dependable experience—from start to finish.
Advanced Payment Guarantee
Your payments are protected
As proud members of the British Association of Removers, not only do we adhere to the high level of service and quality required — we also offer payment protection. Ask us about the Advanced Payment Guarantee (APG) that protects payments made to us prior to your move.
Contact info
Mill Race Lane, DY8 1JN, Stourbridge, West Midlands, United Kingdom
- 01384 395072
Fox Group (Moving & Storage) Ltd
4.8
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The removal team were friendly
The removal team were friendly, and nothing was too much trouble. I would definitely recommend them to anybody considering moving.
17 October 2026
Stourbridge Team All Amazing
The guys were really friendly and helpful during the move.
First van had issues but the office team and explained everything and kept us in the loop so we weren't stressed during our move.
8 October 2026
Wonderful tesm
Arrived on time with a wonderful attitude. They weren’t phased by the amount of ’stuff’ we had but took it all in their stride. Nothing was damaged or too much trouble. I would recommend them again.
7 September 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
hank you for your fantastic review.
We are delighted to hear that the team arrived on time with such a positive attitude and took everything in their stride. No matter how much there is to move, our aim is always to make the experience as straightforward and stress free as possible.
It is especially pleasing to know that everything was handled with care, nothing was damaged and nothing was too much trouble for the team.
Thank you for choosing Fox and for your recommendation. We really appreciate you taking the time to share your experience.
The whole team were absolutely amazing…
The whole team were absolutely amazing right from booking to moving in, we can’t thank Alex & Brad enough. All the team were reliable and couldn’t help enough!
25 August 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your wonderful review, Danielle.
We are delighted to hear that you had such a positive experience with Fox from the initial booking right through to moving into your new home.
A special thank you for recognising Alex and Brad. It is fantastic to know that they, along with the rest of the team, were reliable, helpful and made the whole process that little bit easier for you.
Thank you for choosing Fox and for taking the time to share your experience. We will be sure to pass your lovely comments on to everyone involved.
Good All round service
Great service received from everyone. Very pleasant and helpful staff. Delivery guys did great job , very caring and considerate.
Thank you all
21 August 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your lovely review, Mrs Gail.
We are delighted to hear that you received great service from everyone involved and found our team pleasant and helpful throughout.
It is particularly pleasing to hear that our delivery crew were caring and considerate while handling your belongings. We will be sure to pass your kind comments on to the team.
Thank you for choosing Fox and for taking the time to share your experience. It is greatly appreciated.
Excellent friendly team
Excellent friendly team who take care of the whole move without any issues - and made the whole experience as stress free as could be. Many thanks Kev, Adam, and Brad & Sarah from the Stourbridge team.
17 August 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your fantastic review, Sudip.
We are delighted to hear that the team made your move as smooth and stress free as possible. Taking care of everything while giving our customers confidence throughout the process is exactly the service we aim to provide.
A special thank you for recognising Kev, Adam, Brad and Sarah from our Stourbridge team. We will make sure your kind comments are passed on to them all.
Thank you for choosing Fox and for taking the time to share your experience. It is greatly appreciated.
Fast response. Professionals all through
Fast response on initial query and very professional and polite surveyor. Friendly staff removing and smooth move.
24 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your great review.
We are delighted to hear that you received a prompt response from the outset and found our surveyor professional and polite. It is also wonderful to know that our removal team were friendly and helped ensure everything went smoothly on moving day.
Thank you for choosing Fox and for taking the time to share your experience. We really appreciate it.
Communication with the staff was great
Communication with the staff was great. Right from the survey, to provision of boxes and assistance with packing and moving the stuff. Staff were highly professional and friendly
22 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your fantastic review, Mohammed.
We are delighted to hear that communication was excellent throughout your move, from the initial survey and provision of boxes through to the packing and moving itself.
It is particularly pleasing to know that you found our team professional, friendly and helpful at every stage. We will be sure to pass your kind comments on to everyone involved.
Thank you for choosing Fox and for taking the time to share your experience.
Professional service.…
Extremely professional service from initial contact to taking our belongings into storage. The surveyor explained everything we needed to know at the home visit. The removal staff were courteous and took great care with our possessions.
15 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your wonderful review, Vivien.
We are delighted to hear that you received a professional service throughout, from the initial survey through to your belongings being safely placed into storage.
It is particularly pleasing to know that everything was clearly explained during the home visit and that our removal team were courteous and took great care with your possessions.
Thank you for choosing Fox for your move and storage. We really appreciate you taking the time to share your experience.
Great service from experienced company…
Great service from experienced company , friendly polite staff, would recommend.
16 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your lovely review, Tracey.
We are delighted to hear that you received great service and found our team friendly, polite and professional throughout.
Thank you for choosing Fox and for your recommendation. We really appreciate it and will be sure to pass your kind comments on to the team.
Excellent and positive experience
I have moved alot due to my career and I can honestly say that it is far the best experience we have recieved from any removal company. Fox has provide a top quality service, with their efficency and employees professionalism. Especially to the guys who packed and unpacked our belongings, ensuring that my needs was meet all of the time.
Would strongly recommend them if considering a removal company.
9 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for such a fantastic review, Mr Wayne.
Having moved many times throughout your career, it means a great deal to us that you consider your experience with Fox to be the best you have received from a removal company.
We are particularly pleased to hear that the efficiency and professionalism of our team stood out, especially the crew responsible for packing and unpacking your belongings. Ensuring that your individual needs were looked after throughout the move is exactly the level of service we aim to provide.
Thank you for choosing Fox and for your strong recommendation. We will be very pleased to share your comments with everyone involved in your move.
Price quoted was very reasonable and…
Price quoted was very reasonable and the service from the packing and moving team far exceeded our expectations.
They were absolutely superb and nothing was too much trouble for them.
Despite the fact we moved on the hottest day of the year and we had a LOT OF STUFF they worked tirelessly and didn’t stop until the job was done.
A total credit to Fox Group. Would definitely use again but after today, hopefully never need to move again!!
10 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your fantastic review, David.
We are delighted to hear that the service exceeded your expectations and that you felt the quotation represented excellent value.
Moving a large amount of belongings on the hottest day of the year was certainly a challenge, so it is wonderful to hear how tirelessly the team worked and that nothing was too much trouble. Describing them as a credit to Fox Group is a fantastic compliment and one we will be very pleased to share with everyone involved.
Thank you for choosing Fox. We would be delighted to help you again, although we completely understand your hope that you will not be moving again anytime soon!
Great for packing up but delivery not…
Great for packing up but delivery not good.
Could not the wardrobe’s upstairs but my daughter & son in law did!
1 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your feedback, Mr. Cooper. We’re sorry to hear about the delivery issues with the wardrobe. If there’s anything else we can do to assist you, please let us know.
Very polite and helpful team who moved…
Very polite and helpful team who moved the items from my old home to my new home. Very good work.
6 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your kind review, Chris.
We are delighted to hear that you found our team to be polite, helpful and professional throughout your move. Providing a smooth and efficient service while treating our customers and their belongings with care is exactly what we strive for.
Thank you for choosing Fox and for taking the time to share your experience. We wish you every happiness in your new home and hope we can be of assistance again in the future.
Kind regards,
The Fox Team
I couldn't praise these any more than 5…
I couldn't praise these any more than 5 star though they deserve more.
Absolutely amazing experience from start to finish.
Quotes, follow up, payment, dates and price then the actual move went so smoothly and the guys we had moved us were very friendly, helpful and professional as they could be.
They really excelled for us and I am so glad we used FOX for our move.
The only part of our house move that was hassle free were the removal firm Fox
Solicitors , estate agents, banks, mortgage company should all improve vastly as none of them I would ever use again.
2 July 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you so much for your fantastic review, Steve.
We are absolutely delighted to hear that your experience with Fox was so positive from start to finish. It is wonderful to know that every stage of the process, from your quotation and booking through to moving day itself, ran smoothly and that our team made such a positive impression with their friendly, helpful and professional approach.
Whilst we are sorry to hear that other aspects of your house move proved frustrating, it means a great deal to know that we were able to provide the one part of the process that was completely hassle free. Comments like yours are exactly what we strive for and we will be sure to share your kind words with everyone involved.
Thank you once again for placing your trust in Fox. We wish you every happiness in your new home and truly appreciate your recommendation.
Seamless exercise in motion destination
Seamless exercise from estimate visit to delivery of possessions in Cornwall.
Customer Service exemplary proficient and professional delivered with the human touch the chaps that provided the physical effort very amiable and helpful a credit to the company and thoughtful in every aspect of moving my possessions.
23 June 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your fantastic review, Brian.
We are delighted to hear that your move to Cornwall was such a seamless experience from the initial survey through to the delivery of your belongings. It is particularly pleasing to know that you found our customer service to be professional, efficient and delivered with a personal touch.
Your kind comments about our removal team are greatly appreciated. We are pleased they were amiable, helpful and thoughtful throughout the move, and we will be sure to pass on your feedback to the team.
Thank you for choosing Fox and for taking the time to share your experience. Your recommendation and kind words mean a great deal to us.
Excellent company start to finish
Excellent company start to finish. Alex Luca and kev were brilliant. Worked tirelessly very professional job, not easy work and they did a superb job. Moved 4 bedroom house to 4 bedroom house but also put half my stuff in storage with Fox. Impressed with the team and will be using them again shortly to move the stuff out of storage into flat. Would strongly recommend. The office (Chantal and Sarah) have also been brilliant as has Stephen who quoted and organised the job.
12 June 2026
Unprompted review
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your fantastic review, Pamela.
We are delighted to hear that you had such a positive experience with Fox from start to finish. Moving a four bedroom home while also placing a significant amount into storage is a substantial undertaking, so it is wonderful to know that Alex, Luca and Kev worked tirelessly and delivered such a professional service throughout.
We are also pleased to hear your kind comments about Chantal, Sarah and Stephen. Providing excellent support from the initial quotation through to the completion of the move is something we take great pride in, and your feedback will mean a great deal to everyone involved.
Thank you for your recommendation and for choosing Fox for both your move and storage. We look forward to helping you again when the time comes to move your belongings into your new flat.
Marvellous efficiency!
Marvellous efficiency!
Cleared our former house promptly. Excellent value for money. Seemless move, very quick, polite, concise! Would highly recommend and couldn't have asked for better customer service.
Emptied our house within 2 hours, despite having 5 bedrooms. Filled our new bungalow and left within 2 hours! Brilliant.
5 June 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you so much for your kind words, Donna! We’re thrilled to hear that you had a seamless and positive experience with our team. It was a pleasure assisting you with your move, and we’re delighted that you found our service to be of excellent value. We look forward to the opportunity to help you again in the future. Best regards!
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Alastair,
Thank you for your wonderful review.
We are delighted to hear that you found our team efficient, friendly and helpful. Providing a professional service with a positive attitude is something we take great pride in, so your feedback is greatly appreciated.
Thank you for choosing Fox Group and for taking the time to share your experience.
Great experience throughout the process…
Great experience throughout the process and guys today were great.
4 June 2026
Reply from Fox Group (Moving and Storage) Ltd - Stourbridge
Thank you for your positive feedback, David! We’re glad to hear you had a great experience with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.