Took my van here because of a recall
Took my van here because of a recall, and some other minor repairs. On 6/10/26. service advisor James assured me I would be able to pick it up Friday the 12th, while parts were on order. This is a work truck and my only source of income. I call 3 times on Friday to get updates. The first 2 calls were "someone will call you back". one at 11:37am, and one at 1:29pm. the final call at 2:25pm, I was told I could pick it up in 45 minutes. I arrive at 3:08pm, and the advisor I was dealing with was told (by Horace) that I called 15 minutes ago, and would have to wait. I showed the advisor when I called, and he did not seem to care. While waiting outside, I over-heard Horace telling someone that I had called 6 times and arrived early. Then, I dealt with Annissa (She was VERY nice and helpful). I was charged $302.55, even though I provided my extended warranty information that is supposed to cover everything. No one bothered to even contact the warrantee provider. Instead, they present me a estimate for $2624.62 worth of repairs. Also, for some reason, they ripped out my dashcam power cord, and damaged the socket, and the van shifts worse than it did. When I called to talk to someone in management, I was told they are all in a meeting. Needless to say, I will NOT be going back to fowler and will probably have to take them to court for the $300. I know dealers have a bad reputation, but I really wanted to find one I could trust. I hope this review helps someone to NOT bring their vehicle here.