Fotosense Reviews 

Ordered a Pentax lens on Monday night arrived on Thursday with free postage. Good e-mail communications. Very impressive!

I ordered 2 item from the fotosense website on 9th of April, both or which were shown as being in stock.

When nothing has arrived by 21st April I emailed fotosense and despite a promise of a 24 hour reply I am still waiting for a reply to this email.

I called the office on 23rd April and after a considerable time on hold I got through, explained the situation and was promised a return call. After several hours had passed and no return call received I called their office again to be told that they has tracked the package and that it had been delivered. I had to press for a copy of the tracking number and it transpired that the number they had given me was incorrect. i than had to call their office a third time to obtain a correct tracking number.

Eventually I tracked down the parcel to my local royal mail office where I discovered that the reason I had not received the package was that the fotosense warehouse had incorrectly labeled my house number on the consignment. I was further disappointed to realise that only one item had been delivered and there was a hand written note to say that the other would be with me asap, this was 24th April.

I then called the fotosense office again on 24 April to enquire as to the whereabouts of the item I had ordered, which was not delivered but still shown as in stock on the fotosense website. I was promised that it had come back in that day and would be sent out for dlivery early the following week.

Perhaps unsurprisingly by the end of the following week, 1st May, the item still had not arrived. I again called their office to be told to had been dispatched that day with no one being able to explain why I had been misinformed the previous week. I also emailed their office that day to further register my disappointment.

I then received an email the following Tuesday, (albeit after a bank holiday) to say the item had not been dispatched on the Friday but would go out that day.

Some 5 weeks after I placed the order, and after being told on 3 separate days

Placed order because of cheap price and stock availability (all in items in stock and available for immediate dispatch). 1 week later the order arrived with 2 items missing and 1 wrong item (different size solution to advertised). No reason for incomplete order given (but still invoiced me for all items). Rang Fotosense. Spoke to a confused staff member whose comment of "well I don't know what we can do about that!" was not well received. No apology given! Finally told the missing and replacement items would be with me in 48 Hrs (Friday 1.5.09). At the time of writing still not received or heard anything further. With the bank holiday here, I can only assume I'm in for a long wait. - WILL NEVER USE THEM AGAIN - From reading other reviews misleading stock availability and incomplete orders seam common practice for this retailer.

Ordered a Spyder3 Studio at a price that could not be beaten anywhere on the Internet. It arrived next day even though I did not specify and pay for next day delivery. Simply unbeatable.

Everything went well. The item arrived one week after the promised date of delivery, because of the delivery company not the FOTOSENSE. Good customer service and the item is really good. And anyway, better check whether the item you want is in stock or not by phone or email before you buy it online.

NO REPLY TO EMAILS REGARDING WRONG ITEMS AND ALSO NO REPLY TO ASKING FOR A RETURNS NUMBER? PROBABLY BECAUSE THEY WILL WAIT TILL AFTER THE 7 DAY PERIOD SO THEY CAN CHARGE A 20% RESTOCKING CHARGE,FIRST AND LAST TIME DEALING WITH FOTOSENSE

I ordered a bowens pulsar trigger. It arrived 4 day later at my home in the netherlands

I ordered a Gitzo ballhead. It arrived 2 day later at my home in Denmark.

I ordered this item from mainland UK, I live in Northern Ireland and the item arrive well in time. Great shop. Excellent place to purchase!

Always a joy to shop with FOTOSENSE, Excellent prices and very fast service Thanks

I recently ordered some Kenko extension tubes from Fotosense and called first. The sales rep confirmed that they were in stock. I placed my order online but ten days later there was still no sign of the goods even though the web site still said (and says now, at the time of writing) that they were in stock. I asked for them to be sent immediately, only to be told that they were not in stock. I requested a refund but, two days later, it is still not showing in my account despite receiving an email that the money has been refunded.

Placed an order for item in stock, paid, waited - 2 weeks later still waiting. Phoned numerous times for update - different excuse every time, put on hold then cut-off 3 times. Assured item was despatched, asked for tracking reference - "our system has crashed, please phone later" - tried, put on hold cut-off again. Received e-mail telling me order not despatched as no stock till December 18. Cancelled order. Obtained item elsewhere - more expensive but it arrived when expected. I wonder how much profit can be accrued by accepting lots of payments, letting interest build up for a couple of weeks, then paying back the original? If you want good reliable information and service use somebody else.