I am unable to use my account with FOREX.com without receiving any correspondence on why this has happened. Apparently I needed to submit some documents. Vincent T was very helpful and gave m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
“I’ve had a really positive experience with ForexTrading.com. They’re truly punctual and always take their work seriously. Anytime I’ve needed support, they’ve been there around the clock, ready to h... See more
Company replied
Juan L is a customer service representative (reps) par excellence. He should serve as an archetypal model of how reps should conduct themselves. He is patient and competent, polite and accomodating, t... See more
Company replied
1st of all, John or JJ L was patient, which is very much appreciated; also courteous, sincere & honest. If he had limited knowledge on something, he so informed me, & did not try to BS his way throug... See more
Company replied
Company details
About FOREX.com
Written by the company
Proud to connect independent traders to the potential of the global markets since 2001
Trade 80 currency pairs and additional products depending on your region
Proven record of strength and stability with a strong regulatory framework; regulated in 5 jurisdictions worldwide including the United States, United Kingdom, Japan, Canada & Cayman Islands
We're a wholly-owned subsidiary of StoneX Group Inc., a Fortune 100 financial giant with revenues exceeding $54 billion.
Trade with the #1 US broker †
† Based on client assets per the 2024 monthly Retail Forex Obligation reports published by the CFTC
OPEN ACCOUNT
DISCLAIMER: Products might vary by region
Leverage Trading Involves Significant Risk or Loss and is not Suitable to all Investors
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
United States
- support@forex.com
- www.forex.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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great experience
18 March 2026
Reply from FOREX.com
Thank you for taking the time to share your positive experience with our services, Guneet. FOREX.com is thrilled to hear that it exceeded your expectations and appreciates your business!
Good broker but one major drawback
I am pleased with the quality of Forex.com's services, the platform, the order execution, the support from my advisor, and the ease of depositing and withdrawing funds via bank card and especially PayPal. However, I am very unhappy when you are asked for a statement of all your account transactions to justify a transfer, when a simple bank statement with your name on it should suffice! This measure, intended to be protective, is absolutely intrusive and abusive!
17 March 2026
Reply from FOREX.com
Thank you for your review. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are required to withdraw the funds back to the exact same personal bank account used to fund your trading account.
Our withdrawal process is as follows: deposited funds must be returned to the originating source. Excess funds, or profits, may be withdrawn via bank transfer or wire. If you add a new bank account to withdraw excess funds, we are required to validate ownership of the account by requesting a bank statement.
If you are still encountering some difficulties, please reach out to us by call, chat or email and one of our client support team will help to resolve the case. Our support email is support.en@forex.com and you can also call us directly +357 22 090 062.
Reply from FOREX.com
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Knowledgeable and patient support rep
Knowledgeable and patient support rep. Very helpful.
12 March 2026
Reply from FOREX.com
Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Reply from FOREX.com
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
The difference was JJ!!!
Honestly the difference was JJ!!!! I was considering going to another platform that could be a little more time efficient because I need to be able to trade asap, but after talking with JJ he was SO HELPFUL and re assured me in my initial decision with FOREX. I would have left but knowing you guys have some people who are ELITE customer service reps made me decide to stay. He even called me back to make sure I had all the information I need to speed the process up. THANK YOU JJ!!!!
10 March 2026
Reply from FOREX.com
Dear Cody, thank you for taking the time to acknowledge JJ for their exceptional customer service. We will be sure to pass along your great feedback.
Thanks Anna for the help
7 March 2026
Reply from FOREX.com
Thank you so much for your kind words, Jouma. We really appreciate you taking the time to share your experience with us, and we agree, Anna is truly an asset to our customer service team!
The agent that attended to me was very…
The agent that attended to me was very helpful and great.
9 March 2026
Unprompted review
Reply from FOREX.com
Thank you for the awesome review! We have passed your kind words on to our team. FOREX.com is thrilled to hear that it exceeded your expectations and appreciates your business!
John L
John L. was professional and competent. He was empathic in that he listened, without being overbearing.
John was knowledgeable, helpful, and focused on attaining a positive result to my situation.
8 March 2026
Reply from FOREX.com
Thank you so much for your kind words, Jim. We really appreciate you taking the time to share your experience with us, and we agree, John is truly an asset to our customer service team!
Juan had good knowledge and got the…
Juan had good knowledge and got the work done ! Good Job Juan !!
6 March 2026
Reply from FOREX.com
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Good costumer service
6 March 2026
Reply from FOREX.com
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Reply from FOREX.com
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Help from JJ L
1st of all, John or JJ L was patient, which is very much appreciated; also courteous, sincere & honest. If he had limited knowledge on something, he so informed me, & did not try to BS his way through something. I hate it when someone thinks they have all the answers, when in reality no one does! I had multiple issues & questions; all were systematically addressed by John. He was thorough. In short, he did a great job!!... Very satisfied!
5 March 2026
Reply from FOREX.com
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us, and we agree, JJ is truly an asset to our customer service team!
I have been trying to log in my account…
I have been trying to log in my account for the longest, but Kseniaa helped me get in without a problem!! Thank you so much!!
4 March 2026
Reply from FOREX.com
Your kind feedback really made our day! We are so pleased that Kseniia delivered the impeccable service we strive for. Thank you for your kind words and for choosing FOREX.com
Gratitude!
I am a long time FOREX.com user and I am beyond grateful for their amazing services!
4 March 2026
Reply from FOREX.com
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you.
Excellent support from Kseniia for API access
Kseniia from customer support was incredibly helpful, fast, and efficient in explaining the requirements and process for getting a REST API app key for a raw pricing account.
4 March 2026
Reply from FOREX.com
Thank you for taking the time to acknowledge Kseniia for their exceptional customer service. We will be sure to pass along your great feedback.
Quick help to resolve an account issue
Quick help to resolve an account issue. Thank you!
1 March 2026
Reply from FOREX.com
Thank you for your 5-star review. We have passed your kind words on to our team. FOREX.com is thrilled to hear that it exceeded your expectations and appreciates your business!
Effective Customer Service
the customer service is prompt and able to solve my issues on first contact.
1 March 2026
Reply from FOREX.com
Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Really fast and accurate service
Really fast and accurate service, your team is very great full and help full I really appreciate your service thank you
27 February 2026
Reply from FOREX.com
Thank you so much for taking the time to leave a review about our services. Your feedback guides our business and helps us keep improving the service we provide. Thanks for choosing FOREX.com.
Vincent T
Vincent T was patient the entire time I was working with him, He took the time to check the system and talk to his team, to find the answers that I needed, and in the end actually got my Problem fixed.
I hope whoever gets this e-mail gives Vincent a Thank You from Derrick Pope
27 February 2026
Unprompted review
Reply from FOREX.com
We are delighted to hear that Vincent went above and beyond to address your concerns, Derrick. Thank you for choosing FOREX.com and for sharing your positive experience with our FOREX.com team!
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