forbiser.com Reviews 109

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

This place is a scam. We had the exact same experience as another person giving a poor rating. Received an email confirming our itenarary then several hours later he called to say that rate was sold... See more

Rated 1 out of 5 stars

SCAM, same experience as two other customers, flights were cancelled while at the airport leaving me an my family with no tickets and 3 months later no refund of my money, stole my money. I have calle... See more

Rated 1 out of 5 stars

Charged me 2x initial quoted price so that I could have a carry on and be seated with my new husband THEN when upon arrival to airport for my return flight I found out that they changed my final desti... See more

Rated 5 out of 5 stars

Once again , Forbiser comes through on fantastic customer service. Can’t say enough about Shane and the phenomenal job he’s done repeatedly when it comes to taking care of flight rescheduling more tha... See more

Company details

  1. Travel Agency

Written by the company

We are the leading travel agency in USA. We believe in "Service delay is Service denied" so we work 24/7 to provide you best service on time with the cheapest rate possible. Just give us a call, rest is on us. You relax, from tickets to boarding pass we will assist you till your Gates.


Contact info

2.9

Average

TrustScore 3 out of 5

109 reviews

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Rated 1 out of 5 stars

Changed destination from CHI to New York!!

Charged me 2x initial quoted price so that I could have a carry on and be seated with my new husband THEN when upon arrival to airport for my return flight I found out that they changed my final destination from Chicago to NEW YORK! The aorlone told me that this is a fraudulent ticket...I am beyond angry with this company.

28 July 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM, same experience as two other customers, flights were cancelled while at the airport leaving me an my family with no tickets and 3 months later no refund of my money, stole my money. I have called and spoken to Adriana whom every time I call says she will give me a call back 24-48 hours, never calls back. I will be reporting to the authorities and suing.

31 March 2024
Unprompted review
Rated 1 out of 5 stars

SCAM - DO not use this place

This place is a scam. We had the exact same experience as another person giving a poor rating. Received an email confirming our itenarary then several hours later he called to say that rate was sold out but he could book us at a higher rate. The address of the company is listed as a residence. I will be reporting to the proper authorities.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Olivia is the best

Olivia made the process so seamless and I'd definitely be working with you guys over and over again just because of her. I'm so grateful for such good customer service

8 April 2024
Unprompted review
Rated 1 out of 5 stars

COMPLETE SCAM!

COMPLETE SCAM!! Frantically looking for a flight to see my dad before he passes. I get an email less than 24 hrs before my flight saying it needs confirmed. Odd.. I call and suddenly that flight is not available and he tries to book a more expensive flight. Also lying about how many times he tried to call me! This is the LAST thing I needed at a time like this!

31 March 2024
Unprompted review
Rated 5 out of 5 stars

I am thankful and grateful for the…

I am thankful and grateful for the experience booking on forbiser. Adriana Lopez made sure everything was a success. She checked and called every step of the way. I would happily book with you again. Thank you!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

🤗Thank you very much to the agency and…

🤗Thank you very much to the agency and Mr. Pablo García for helping me on my trip, it was really a good choice to be able to purchase my tickets here since I did not have any problems from the purchase of the tickets until the moment I boarded the plane and arrived at my destination.

I feel very happy👌😃 and satisfied with this service you provide.

24 November 2023
Unprompted review
Rated 1 out of 5 stars

Attn attn attn do not buy from this…

Attn attn attn do not buy from this people total scam 100% scam
I don’t have words for them to explain that they’re a big scam
Bought my tickets on Nov.15 to fly on 19 and they told me should receive your e-tickets within 24hrs today is the 18 still don’t have the tickets and they keep telling give a hour you will have it I promise liars p.o.s liars

15 November 2023
Unprompted review
Rated 1 out of 5 stars

I wish I could give absolutely 0 stars

I wish I could give absolutely 0 stars! Talk about a FRAUDDDDD!!! SCAM! Doooo nottttt! I repeat doo not book with them! I spoke with Pablo Garcia and Juan! They are scammers! They refund a partial so that they can say the refunded partial and that the airline will refund the rest🙄 then they say call your bank and dispute it as fraud! Then the scariest part of all is that they refunded the money on a different credit card that was not used so they stole I’m assuming my identity bc how else would they get that info… be smarter than me

18 October 2023
Unprompted review
Rated 2 out of 5 stars

I booked our flight from Fresno to…

I booked our flight from Fresno to Oklahoma on a Thursday with a return flight from Oklahoma to Fresno on Sunday. I have not received my return tickets or been able to contact customer service
I hope I am not going to have a problem returning to Fresno
Shelly PicchiRoofeHughes

17 September 2023
Unprompted review
Rated 1 out of 5 stars

Yes. It is a scam.

Funny how all of these 1 star reviews are saying the exact same thing. You book a flight through this website that is also timed. Once payment is confirmed, you get a phone call within literal minutes from a lovely Indian man telling you that the price you booked under was no longer available. Don't worry though, for more money, you can still keep your flight - or, you can simply cancel it for a few.

So these people, or this person, insists that they cannot help you, nor can you talk to anyone else that might actually be useful. After refusing his BS he hangs up. I call back and he plays dumb after being asked "were you the one who just hung up on me?".

The most offensive part in all of this is while he insisted the promotional pricing had essentially expired within minutes of you booking the flight within their "time limit" on the website. So the pricing wlhad expired yet I'm allowed to still make that purchase - only to have you call me within minutes saying it's now more expensive.

These people make a living for themselves screwing you out of your own money. The bank and card used for the transaction will be addressed. Just know these are more dirtbags, in an industry already ripe with fraud. Report them to the BBB.

5 August 2023
Rated 2 out of 5 stars

I have booked my ticket to New York

I have booked my ticket to New York, our flight is next week 14 June, my last name spelt incorrect. I am hoping everything will be OK. Will call American Airlines to make sure everything will be OK.

6 June 2023
Unprompted review
forbiser.com logo

Reply from forbiser.com

Hello Victoria,

Flight tickets are booked as per the details entered by the passengers into the online reservation request. Our agents call back customers to verify the details and only after confirmation a flight ticket is booked.

In cases where the customers do not pick up the call or reply back to our emails/messages, we are bound to issue tickets as per the entered details only.

Thanks
Shane
Customer Support Officer

Rated 1 out of 5 stars

FRAUD ELERT

FRAUD ELERT! They would not provide you the tickets right away, but will call you the next day and ask for additional charges. If you don't agree, then would have to pay the cancelation fees for no reason. Bottom line- don't use it.

27 April 2023
Rated 5 out of 5 stars

Thanks for awesome service

Thank Forbiser for helping me making my reservations quick for my trip from SEA to LA few weeks back. Interacted with Shane who made sure the entire conversation and transaction was smooth. Initially was a bit hesitant on sharing my card details but all was done securely. Thanks team !

23 March 2023
Unprompted review
Rated 1 out of 5 stars

Scam Alert

you can just charge me one amount for ticket. and then tell me i still have to pay taxes and service fee, scam alert. even that there was nothing indicating they. will charge me taxes and service fee after my booking , i would say scam alert,
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seems like I can’t reply to an employee who posted reply for my review, this has nothing to do with you, booking the airline ticket or charging me. This has to do with you  taking my money and not letting me know that there’s a lot more charges coming tax and the service fee ,  you’re supposed to advise people that besides the money that you’re charging them for the ticket you’re going to charge a tax and the service fee in addition to what you already paid, after you already purchased a ticket the only time you get that information when they can finally call you or email you stating that there’s more to come , even your website indicates everything’s included ::::::
::::;::::::::::::::::::::::::::::::;;;::::::::::.::::::

I have all the emails to prove you, I’ve made a reservation, and I was waiting for my confirmation when you guys reached out to me and told me that yes you made a reservation. Yes, that’s how much you paid for it but the ticket won’t be confirm until you pay taxes and fees on the top of your already paid, problem is not about you charging me in advance. Problem is after you’re selling me a ticket on your website you folks want to reach out to the customer and ask for more money where you could’ve enclosed that in the first place, you could’ve tell people that hey besides the price, there’s taxes and fees, advising in advance that there’s going to be extra fees it’s crucial for my decision making, it’s like a trap you purchase a ticket thinking that you already did come to find out that’s not end of it there’s more charges about that apply otherwise you’re not getting the ticket, so why don’t you tell me and put all the charges of upfront when I purchase it that’s all I get but in this case you guys wanted me to pay in addition to what I already paid, don’t tell me that prices do change I understand the prices do change but that’s not what your your representative said , your representative stated that the ticket price still the same, except I still have to pay surcharge fees and taxes on the top of it

6 January 2023
forbiser.com logo

Reply from forbiser.com

Hello Shahin,

The Reference number:#2063105219 provided does not belong to Forbiser. We charge customer card and issue tickets only after written authorization from the customer

We do not charge customer cards unless a written authorization (mentioning the amount to be charged) is given by the customer.

Kindly note that nothing was charged from your card and no reservation was made for you. Kindly provide proof (credit card statement screenshot) if anything was charged by Forbiser.

Please be informed that the ticket price always consists of airfare and additional taxes such as government taxes, security checks, oil prices, noise nuisance fees, and fuel surcharge.

Thanks
James

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