Ordered 4 t-shirts at 19:55 got a dispatch email with tracking at 22:33. 2nd time ordering last arrived fast also. T-shirt are good heavy material. Only issue was the money t-shirt the medium is ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Footasylum because it has a great selection of brands and styles, making it easy to find clothes and trainers I like. The website is easy to use, delivery is reliable, and there are often good... See more
Company replied
Prompt delivery and arrived well packaged. Unfortunately, I had an issue with returns label, not Foot Asylum fault. Niranjee from their customer service team was quick and efficient in resolving my... See more
Company replied
Usual great choice, especially on line where they have more Adidas products. Smart Adidas lightweight jacket, I already have it in blue but the green was irresistible in the sale. Lovely staff in Wrex... See more
Company replied
Company details
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.5
Excellent
86K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Footasylum
Thanks so much for the 5-star review, Sonia! We're delighted to hear that your order was easy to place and arrived quickly. It's fantastic to know you had a smooth shopping experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, CC! We're delighted to hear your delivery was quick and smooth. It's fantastic to know you had a great shopping experience with us. Hope to see you again soon!
A definite go to for an efficient and prompt service.
Easy to order with size choices available. Sufficient updates and fast delivery. No complaints at all.
23 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Katie! We're delighted to hear that you found it easy to order with a good range of sizes, and that your delivery was quick with updates along the way. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
I have had nothing but trouble sorting…
I have had nothing but trouble sorting out a delivery issue and exchange there no way off talkin to someone I ordered this on the 24th June and still waiting
15 July 2026
Unprompted review
Reply from Footasylum
Hi Ann
Thanks for taking the time to leave this review.
We're sorry to hear about the issues you've experienced with both your delivery and exchange, and we completely understand your frustration, especially after waiting since 24th June for a resolution. We also appreciate how disappointing it can be when you're unable to easily speak with someone about your concerns.
Please drop me an email at customerservices@footasylum.com for the attention of Nabz, including your order number and a brief summary of the issue, and I'll personally look into this for you.
We appreciate your feedback and apologise for the inconvenience and frustration caused.
Thanks
Nabz
Reply from Footasylum
Thanks so much for the 5 stars, Prashant! We're delighted to hear your item was delivered within 48 hours. It's great to know you had a quick and smooth shopping experience with us. Hope to see you again soon for your next purchase!
Reply from Footasylum
Thanks so much for the 5 stars, Waqar! We're delighted to hear you found our service punctual and top-notch. It’s fantastic to know you had a great experience with us. Hope to see you again soon for your next purchase!
the best thank you 👍
18 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Armen! We're delighted to hear you had a great experience with us. Your support means a lot, and we look forward to seeing you again soon. If you ever need anything, just give us a shout!
Orders.
My order went fine, but my wife ordered the same time for the kids birthday and we are still waiting 1 week later for the delivery and there’s no update either.
So for that reason we are not happy.
18 July 2026
Reply from Footasylum
Hi faz
Thanks for taking the time to leave this review.
We're pleased to hear your order arrived without any issues. However, we're sorry to hear that your wife's order for your child's birthday has been delayed and that you've not received any updates on its progress. We completely understand how frustrating this must be, especially when the order was placed at the same time.
I've got your details and will personally look into this for you. Please keep an eye on your emails, as I'll be in touch shortly to help get this sorted.
Thanks
Nabz
The transaction was fraud
The transaction was fraud. I alerted footasylum, I alerted the delivery company but no action from either. Now with my bank and waiting for refund or will action a chargeback
11 July 2026
Reply from Footasylum
Thanks for taking the time to leave this review.
We're sorry to hear about this situation and understand how concerning it must be to discover an unauthorised transaction and feel that your concerns have not been addressed.
I've got your details and will personally look into this for you. Please keep an eye on your emails, as I'll be in touch shortly to help get this sorted.
Thanks
Nabz
First coat not delivered 2nd coat
First coat not delivered 2nd coat. Was for a child
Not be buying again
18 July 2026
Reply from Footasylum
Hi Jim
Thanks for taking the time to leave this review.
We're sorry to hear about your experience. We understand how disappointing it must have been not to receive your first coat, and then for the replacement coat to be unsuitable, as it was intended for a child.
I've got your details and will personally look into this for you. Please keep an eye on your emails, as I'll be in touch shortly to help get this sorted.
Thanks
Nabz
Reply from Footasylum
Thanks so much for the 5 stars, Mauro! We're delighted to hear you found the items great value and that your delivery was prompt. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, Paula! We're delighted to hear you found our staff friendly and helpful. It’s fantastic to know you had a positive experience with us. Hope to see you again soon!
Footasylum are brilliant
Footasylum are brilliant they always have great offers, excellent customer service. Im always pleased with my orders when they arrive.
18 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Charlotte! We're delighted to hear you love our offers and that you're always pleased with your orders. It’s great to know you enjoy shopping with us. Hope to see you again soon for more great finds!
Trainers are great, shame about the delivery
Trainers are great, price was ok. Delivery absolutely dreadful as always with Evri. System says coming on Friday, spent the day waiting around for a delivery, finally arrived Saturday. I won’t buy from foot asylum again if they use Evri.
18 July 2026
Reply from Footasylum
Hi
Thanks for taking the time to leave this review.
We're glad to hear you're happy with the trainers and the price you paid. However, we're sorry to hear the delivery experience didn't meet expectations. We understand how frustrating it is to set aside time for a delivery based on the tracking information, only for it to arrive later than expected.
We'll be sure to pass your feedback regarding the courier service on to the relevant team, as we know how important a reliable delivery experience is.
We appreciate your feedback and apologise for the inconvenience caused.
Thanks
Nabz
Reply from Footasylum
Thanks so much for the fantastic review, Sandra! We're delighted to hear you had a speedy delivery and enjoyed the quality of our products. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Don't buy online go to store
Great delivery time but the £165 reduced to £100 are not the quality I've purchased elsewhere now I know why mutch a big reduction and why I could not purchase my size in store 😕 stitching is off
27 June 2026
Reply from Footasylum
Hi Chris
Thanks for taking the time to leave this review.
We're pleased to hear your order arrived quickly, but we're sorry to learn you're disappointed with the quality of the item received. We understand how frustrating it is when a product doesn't meet the standards you were expecting, especially when you've purchased similar items previously.
I've got your details and will personally look into this for you. Please keep an eye on your emails, as I'll be in touch shortly to help get this sorted.
Thanks
Nabz
Reply from Footasylum
Thanks so much for the 5 stars, Toni! We're delighted to hear you had a quick and smooth experience with us. We love knowing you enjoyed your shopping and hope to see you again soon! If you ever need anything else, just give us a shout.
Easy to mske a purchase and returns…
Easy to mske a purchase and returns without the hasstle.
13 July 2026
Reply from Footasylum
Thanks so much for the 5 stars, Melton! We're delighted to hear that making a purchase and returning items was hassle-free for you. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Return system is a joke
Ive has to return a windbreaker after 6months all the writing had peeled, i sent back via the barcode sent to my email im now 6 weeks later no refund no windbreaker replacement and being faced with BOTs answering my msgs. Ive since spoken to a human being who promised she would sort it that day ive since spoken to two more who have no clue what im on about then onto the same lady who lied and said my return had only just arrived and to give it time i have email evidence my return arrived 4 weeks before and she didnt know what to say now im stil here no refund no replacement and no response. Absolutely shocking company
5 June 2026
Unprompted review
Reply from Footasylum
Hi Jennifer
Thanks for taking the time to leave this review.
We're sorry to hear about the experience you've had. We understand how frustrating it must be to be without your item for so long, especially after being advised that your return had been received and would be resolved. We're also sorry to hear about the inconsistent information you've been given and the lack of communication since.
Please drop me an email at customerservices@footasylum.com for the attention of Nabz, including your order number and any relevant return details. I'll personally look into this for you and do my best to get some answers.
We appreciate your feedback and apologise for the frustration caused.
Thanks
Nabz
Absolutely appalled by the service I…
Absolutely appalled by the service I was provided. My order was returned due to incorrect address. Which I disputed as the address was correct when confirming the order. The order was returned by the carrier and on the way back to footasylum. Who confirmed that it was delivered on 13th July. This is incorrect, the parcel was never in my possession. And I am being told by staff that they will not process my refund because they cannot locate the parcel. All I keep getting is boiler plate responses saying sorry, nothing sincere. These people do not care at all about customers.
26 June 2026
Unprompted review
Reply from Footasylum
Hi Lee
Thanks for taking the time to leave this review.
We're sorry to hear about your experience and completely understand your frustration. We appreciate how concerning it is when an order is returned to us and you're then advised that a refund cannot be processed while the parcel is being investigated.
Please drop me an email at customerservices@footasylum.com for the attention of Nabz, including your order number, and I'll personally look into this for you.
We appreciate your feedback and apologise for the frustration caused.
Thanks
Nabz
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.