foodpanda Reviews 

The customer service is ridiculous! I reported that I can't proceed to check out since it kept saying that my number has already been registered. I sent a support email, we exchange emails back and forth and provided multiple screenshots. An agent finally called me, named "Una" and told me that they can't do anything unless I tell her all the email addresses tied to this number (how would I know all the email history that was tied to this number) and second, if I can use another mobile number to register (why would I have a 2nd mobile number). It doesn't make sense, she said she wants to verify, she is already talking to me using this number. What else she needs to verify? As for the email, I told her, I have been receiving newsletter from foodpanda, so I know the account is active, if she wants to verify, she can give me a test email and I can read it out real time for her. That way she can verify if the number and email belong to the same person that she is talking to right now! She said no. When I ask to speak to her manager, she said it'll take 2 to 7 working days! Very impressive "Help Centre" they have!! Such a disappointment with the Customer service and problem solving skills. This is so common sense. They wanted to verify, but they are already talking to me using that number. Feels like I'm talking to a person just reading out a template..no way of thinking how to properly handle and solve stuff. Oh well..

Had an issue with what food panda calls a self applying voucher, tried to order but it didnt auto apply. Went to customer service chat and they said I'll get a call from a manager in 30 minutes. Its been 4 hours and ive been though 5 customer service agents all saying 30 minutes. This company is notorious for customer service. They dont value customers. Use Grab or deliveroo

Don't subscribe to their pro account it is totally Fraud！Before sign-up they did not tell you not all restaurant are free delivery, by putting (selected restaurants) god knows what is that mean. and there are maybe only 5% of the restaurant have a deal with the pro account, the funny part is they already are on free delivery even you are not on the pro account. after sign-up when you ask for a cancellation and refund they just keep saying sorry and do nothing about it. So i have cancelled my next month subscription, just treat it as throw the money down to the drain.

Recently, I tried to use Foodpanda's new group order function to make an order and an error occurred. My friend and I placed an order each but only one transaction went through. I seek help and clarification from the online customer service on the app but all I received was an unhelpful attitude and rudeness. When I told her how my group order did not go through successfully as only one transaction/order was made, she replied me with standard answers like "your order is in progress and you will receive it soon", etc. Evidently, she did not even try to understand my query and problem as what she said was wholly unrelated. After repeating multiple times, she finally understood what I was saying and started to denounce my claim that I made a group order. I kept telling her I am sure that I made a group order with my friend but she kept on denying my claim and even said "lets clear it do you want the order or not" at one point (again, she said something else to deflect my query). I found her very offensive and incredibly discourteous. After going back and forth for quite awhile, she decided that it is finally time to ask me for a screenshot for proof. I do have a screenshot proof but by then I was so tired, frustrated and infuriated talking to this agent and I also had to fix my friend's missing order, i decided to end the conversation by asking her to send our chat up for review. Honestly, I felt that Foodpanda had improved their customer service recently by implementing cute protocol messages and better staff training. However, this agent, in particular, used inverted commas when she sent me a protocol message which seems to indicate sarcasm on her end. I feel that this can't be representative of Foodpanda's service but I am definitely very disappointed this time. I have made an email complaint on this matter and hope to receive a satisfactory response from Foodpanda.

Had to go through so much trouble to delete my account on foodpanda. Sent them 3 emails and still cannot delete my account. It has been a week and all they replied was to go to settings to press deactivate. However there is no such button at all and I have told them too. However still no reply from them.