foodpanda Reviews 

The Cs and Supervisor didn't give a solution and just ending my chat for getting refund from my cancelled order. This is the scam app if really can't refund should be make it can't cancel as well. How come i can cancel but didn't get any refund for it. If i knew it i would better continue to get my order and give the food to other people that need or want it better than cancel it without getting any refund.

The partners of Food Panda are thieves, especially the one at McDonald's Centennial Cavite. Can you believe it — we placed an order with them because their branch was listed on the Food Panda app. McDo even started preparing the order, then later on they realized that what I ordered wasn’t actually available.

After that, they kept calling us, asking us to cancel the order. I said, why should we be the ones to cancel it when it was their mistake? They kept calling and even started instructing us on how to cancel it — but there was no option anymore on my account to cancel. Then they went ahead and canceled it themselves, and I didn’t get any refund. They just stole my order worth almost 1,100 pesos.

I filed a complaint with Food Panda’s help center, and they said they couldn’t do anything if their partner was the one who canceled the order and didn’t issue a refund — and that Food Panda itself has no control over that.

So basically, you can be robbed in broad daylight and no one can help you if that’s how their partner handles things. They told me they’ll study my case to improve their policy. So I was just robbed and nothing will be returned or done to help me.

My advice to fellow Food Panda customers: avoid using this service. If you place an order and their partner decides to cancel it without a refund — even if it’s the partner’s fault — no one, not even Food Panda Pro, can help you.

The supervisor Amanda and their agent Bella tells the same thing without investigating my case. They kept using a template and didn’t help at all

Very rude delivery rider. I asked him to wait, but he keeps chatting nonsense using rude language. He threatens me that the Panda office will call if I do not respond immediately. Then he cancelled my order. Lesson learned: Do not make business with Food Panda

This is how William (supervisor) and Amy from foodpanda handled my simple inquiry.
- keeps on asking to wait
- provided information that I already knew
- cannot even confirm the price of monthly subscription
- I am still typing and then closed the chat
- Provided contradicting information

Every day you cancel my order!! If the delivery doesn't work better that you say so people organize differently

Kim of customer service is very rude and incompetent. I was asking for resolution for my issue and what she did is abruptly ended the chat when we weren't even done talking.

Worst experience,I order and paid online for my sister, foodpanda rider ask payment again to my sister and eventually my sister paid again... And foodpanda management refuse to give refund since they didn't put on record the cash that the rider take... Funny right?

I order the last time and the order was wrong and I contacted customer support and I was not refunded.

FoodPanda in Thailand is so cringe and so unreliable !
When theres like a tiny drop of rain or its a bit more busy then normal all traffic stops !

You have to wait almost 2 hours for any order for any random restaurant will be accepted again its just terrible in a country where ordering or take away is cheaper then cooking yourself !

Foodpanda is dangerous.
I ordered a meal for my mom that wasn't supposed to be majorly salty because she's on a low sodium diet. It's a good thing that I taste test all her food because she ended up with an iodized salt bottle disguised as a meal. The restaurant I bought from had 4.9 stars and had hundreds of reviews. This indicates that no matter how bad or dangerous a restaurant can be, Foodpanda can be bought off and list poison to people without the customers knowing better.
Edit: I told their customer support about this and they told me that I can't get a refund and it'll take them 1-3 days to resolve. I didn't even ask for a refund. They didn't say anything about dealing with the bad restaurant either. They will let restaurants freely poison people if they could. Dangerous.

If i can only put negative stars on the review. Missing items on my orders and they want me to wait 1-3 working days to settle the discrepancy. They were unable to explain to me properly why they couldn't verify or process my request. Told me they would escalate the issue. Escalate for what? After escalation, i would still wait for the 3 working days. Disappointed and annoyed.

They’re not giving the refund, they will keep you waiting.

They just stole my money. I wanted to cancel my order to add one more position into it, but they made new rules: they cancel it without refund. I accidentally clicked confirm even before realizing they will not return my money. I just hate them, I’m going to delete my account and never use this app again.

I encountered a rider who was trying to scam me, and I reported it to CS, but they ignored it. So they will just let a scammer continue to work for them.

I made an order worth 1,300 pesos and i was deducted twice. and it appears i made a double order. they CS also mentioned that it was an issue on their end, yet they can't make a refund out of it. i was technically scammed. not recommended for new users. whenever an error happened on their side, you, customer will have to suffer.

Food panda is the absolut worst Company i made a order food panda charge me 460 php and Then my order was cancel i took a screenshot of my bankstatment wher it say 460 php charge by food panda send to Customer service and Kevin thats what he told me his name was told me we did not charge you anything and i told him please put on your glasses coz you Can clearly not see good and Then tell me what you see and the response was sir i am looking at now and we did not charge you so if you want to loose money continiue to use foodpanda THEY ONLY STEAL YOUR MONEY. Worst Company in the world i cant complain about cotumer service COZ THER IS NONE. I realy wish i could give zero stars They dont even diserve 1

Attention Food Panda Management. I paid for food that was not delivered and your customer service insulted me by giving me a $10 voucher, FUNNY!! Please look ibnto this, very alarming, spoke to someone with a thick accent "Nicole" which I'm sure was not her real name. Shame to you guys, ruining your name like this.

Dear Panda Team,

I am writing to express my dissatisfaction with the recent delivery experience when sending food to my uncle in the Philippines. I ordered the items from Abu Dhabi , intending for them to reach him without issues. However, I faced multiple challenges with the assigned rider.

Firstly, the rider communicated excessively with my uncle, which was both uncomfortable and unnecessary. Instead of a smooth delivery, the conversation seemed to create confusion and delays.

To make matters worse, the rider sent a photo as proof of delivery, yet my uncle did not receive any item. This has raised serious concerns regarding the reliability of the service, especially as I trusted it to deliver my purchase safely to him.

I kindly request a thorough investigation into this matter and a solution that ensures proper delivery protocols in the future. I would also appreciate a full refund.

Thank you for your attention to this complaint. I look forward to your prompt response.

Food panda is a huge scam. Bad quality, late delivery and too high delivery fee.

I am using GRAB now. I love grab. 💖