Folio London Reviews 

1,125
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the property managers and team members for being exceptionally helpful, friendly, and quick to respond to any questions or property requests. People note that the moving process is smooth and stress-free, with staff members going above and beyond to ensure tenants feel fully supported from start to finish. However, some reviewers were not happy with the communication and response times, mentioning that messages were frequently ignored or delayed for several weeks. A few other people also felt frustrated when trying to resolve urgent repair issues or deposit disputes without receiving any meaningful support or updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and accommodating agents... See more

Service

Users describe positive interactions with service, highlighting a professional, transparent, and genuinely... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful and responsive.... See more

Response time

Consumers find response time to be positive, highlighting that communication is prompt and clear. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting how smooth, organised, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’d like to say a big thank you to Mark for his excellent support during our time at Halo Tower. He has always been quick to respond, happy to approve and arrange works, and proactive in liaising wit... See more

Company replied

Rated 5 out of 5 stars

Agata is honestly the best property manager ever! She has been my property manager for 4+ years now and has been incredibly helpful with all the little things around my property and is always will... See more

Company replied

Rated 5 out of 5 stars

I’ve been with folio for a year now. Mark Hanley is the property manager. He is professional and always responds to emails in a timely manner. He is usually available for face to face discussions too... See more

Company replied

Rated 5 out of 5 stars

Our property manager was Agata and she was incredibly helpful at all times. She let us know when she would be away and who to contact in her absence. During our first couple of weeks in the proper... See more

Company replied


Company details

  1. Furnished Apartment Building
  2. Apartment Building
  3. Apartment Rental Agency
  4. Real Estate Agency
  5. Real Estate Developer
  6. Real Estate Rental Agency

Written by the company

At Folio, we are passionate about finding you a home that you will love. We have been matching up people with properties since 2007; establishing great relationships, opinions and feedback that strive us to be different.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,125)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

Jekabs from Folio were extremely helpful! Made everything simple and easy, i appreciated the extra effort he put. Highly recommended.

18 June 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks Alina! We are glad the team was able to support you 😊

Rated 5 out of 5 stars

Great experience

Great communication, quick process of signing/referencing, no issues. Big thanks to Kornelia for being a great agent! Very friendly, communicative and helpful

8 May 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the positive review Nikita 😊

Rated 5 out of 5 stars

Satisfied and quick.

Calling and setting up the viewing was a matter of a quick call. The viewing was scheduled for within days. I had to call other times and I could always find someone on the other side, including the agent following the flat in question. I was positively impressed that I could arrange a second viewing, when the first could not be completed, due to unforeseen circumstances related to the previous tenant, and while the maintenance was ongoing. The communication was very straightforward as much as the application. The renovation was quick and well-made. I cannot but recommend this agent.

30 May 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you for the feedback, we are glad to hear of your positive experience with the Folio team!

Rated 5 out of 5 stars

Jekabs was amazing!

We had a great experience with Jekabs as our letting negotiator. He made the entire viewing process smooth, stress-free, and incredibly efficient. His professionalism and helpful approach really stood out. Highly recommended!

26 May 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the positive review, we are happy our team was able to provide a stress free experience!

Rated 5 out of 5 stars

Francis made our experience

What made my experience was Francis. Reached out to me via direct phone number but quickly realised I was better via WhatsApp, so he quickly made the change!

He made the experience extremely easy and smooth. Managed to get a property sorted in around 3 days. Francis was an incredible help and I wish him all the best in getting a new cabinet!

7 June 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for sharing your experience Nicholas! We are happy Francis was able to assist you with your move 😊

Rated 5 out of 5 stars

Charlie provided great service for us…

Charlie provided great service for us and made the whole experience with Folio London enjoyable. We’d recommend Charlie to anyone, thank you so much!

4 June 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for sharing Amanda! We are glad you enjoyed your experience with Charlie and the Folio team!

Rated 1 out of 5 stars

Folio management service gone down

Folio management used to be good but recently with the change of the housing manager the level of service has gone down and it's really disappointing. The communal area cleaning has not been done for the last two months, numerous calls and emails to the housing manager but still not resolved. Rent is increased every year but no property maintenance. So frustrating!!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Helpful & Efficient

Francis from Folio was incredibly helpful and responsive throughout the rental process. He was easily accessible and honest about everything we had to know about. He answered all of our questions promptly and made the process smooth and stress free. The referencing process was also clear, quick, and efficient. I would highly recommend working with him and Folio.

4 June 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the recommendation Charlie, we are glad you had a positive experience with Francis and the Folio team!

Rated 5 out of 5 stars

Great service, Francis was incredibly helpful

I have had a positive experience with Folio through the process of viewing, securing and eventually finalising on a flat in London (which I am still in the process of). Francis, in particular, was incredibly helpful as he promptly responded to all queries I had and was available over the phone during the process of signing the draft contract - which was greatly appreciated as someone moving to live in London for the first time. Overall, a positive and reassuring experience thus far.

1 May 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for sharing your positive experience with Francis and the team!

Rated 5 out of 5 stars

Great experience with Folio London

Great experience with Folio London thanks to Kornelia and Francis, both super helpful and knowledgeable and allowed for a smooth process for renting.

3 June 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks Louis, so glad the team were super helpful during your process!

Rated 5 out of 5 stars

Nabil was great

Nabil was great, thank you for your help throughout the process

23 May 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for the positive feedback Jamie!

Rated 5 out of 5 stars

Great service

We have rented with Folio before and never had any issues. This time around the process was smooth and Charlie was helpful and available to answer all our questions. Great work!

28 May 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks Alessia, we are thrilled to hear about your experience with Folio and that Charlie was ale to assist you every step of the way!

Rated 5 out of 5 stars

Exceptional Support from Start to Finish, Thank You, Charlie!

I had an amazing experience with Charlie Morton, who helped me every step of the way during my flat viewing and move-in to the property.

From the very first viewing, Charlie was professional, friendly, and incredibly helpful. He was always quick to respond to my calls, emails, and message, no matter the time. He answered all my questions clearly and patiently, making the whole process smooth and stress free.

Charlie truly went above and beyond. You can tell he cares about his new tenants and takes pride in doing his job well. Absolute best man for the job!

Highly recommend working folio, if you want someone reliable, honest, and genuinely support throughout your renting property journey. Thanks again, Charlie!

24 May 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you! We are so pleased to hear you had an amazing experience with Folio, thanks for sharing 😊

Rated 5 out of 5 stars

Spencer from Folio London was…

Spencer from Folio London was absolutely amazing. I was moving from another country Spencer made this move so simple & stressfree. He listened to what I wanted, went above and beyond to help me secure the type of property I required in light speed time. Spencer was professional from start to finish! I’m looking forward to moving into my new place. Thank you again Spencer!

19 May 2025
Unprompted review
Folio London logo

Reply from Folio London

Thank you for your review 😊

Rated 5 out of 5 stars

Great letting agents

Great letting agents, Charlie Morton was extremely helpful with the process.

7 May 2025
Unprompted review
Folio London logo

Reply from Folio London

We are happy to hear Charlie was able to help you, thanks for sharing 😊

Rated 5 out of 5 stars

Thank you Nabil and Folio

We are very very grateful for Nabil's help with viewing and finalising the contract to rent at one of folio's flats. He was extremely patient, answered all our questions and made the process extremely easy and smooth.

24 March 2025
Unprompted review
Folio London logo

Reply from Folio London

We are so happy to hear that your experience was smooth and easy, thanks for sharing!

Rated 5 out of 5 stars

Francis at Folio was…

Francis at Folio was fantastic—friendly, professional, and went above and beyond to help my partner and me secure our rental. Made the whole process smooth and stress-free!

30 April 2025
Unprompted review
Folio London logo

Reply from Folio London

We are pleased Francis was able to provide such a good experience for you Tian, enjoy your new home! 😊

Rated 5 out of 5 stars

Charlie Made Renting Easy and Stress-Free

We had a fantastic experience working with Charlie as our real estate agent via Folio.He was incredibly supportive throughout the entire process and made renting a property smooth and stress-free. Charlie coordinated everything efficiently, kept us informed at every step, and was always available to answer any questions we had. His professionalism and dedication truly stood out. Highly recommend Charlie if you’re looking for someone reliable and easy to work with!

29 April 2025
Unprompted review
Folio London logo

Reply from Folio London

Thanks for sharing feedback on your experience with Charlie and the team we are glad it was smooth and efficient!

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