FocalAgent Ltd Reviews 

582
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 332 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the assigned professionals always arrive on time, act in an extremely professional, polite, and friendly manner, and truly make property owners feel completely relaxed throughout the entire appointment. Many people deeply appreciate the exceptional attention to detail when capturing property photos, producing virtual tours, and preparing precise floor plans that successfully help homes sell quickly on the market. Some reviewers were not happy with the overall service, specifically mentioning frustrating issues such as missing measurements on floor plans, rushed appointments, or unwanted everyday items accidentally appearing in the final promotional photos.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professional demeanor and... See more

Service

Customers consistently note positive experiences with service, highlighting that photographers arrive on... See more

User experience

Consumers find user experience to be positive, describing the process as fast, easy, and smooth from start to... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the fantastic images,... See more

Product

People report ambiguous experiences with product, as many consumers praise the amazing photos and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Focal were booked through our estate agent for house photography. As the house was empty we didn't see the photographer ourselves but we were contacted by text by Focal who kept us informed of when h... See more

Rated 5 out of 5 stars

The photographer gave me clear advice on how to present the rooms better. He took replacement shots and videos when the first go was in any way disappointing. He did not hurry, so was very thorough in... See more

Rated 5 out of 5 stars

I had a really fantastic recent experience with FocalAgent Ltd who were engaged to take photographs to support the sale of my house. An appointment was made for a time convenient to me and the photogr... See more

Rated 5 out of 5 stars

David, the Photographer, arrived on time and was very professional and friendly. We are currently preparing, along with the Estate Agent, to sell our property. David took photographs of our home and... See more

Company replied


Company details

  1. Photography Service
  2. also in
  3. Aerial Photographer
  4. Photographer

Written by the company

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci


Contact info

4.9

Excellent

TrustScore 5 out of 5

582 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(582)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FocalAgent Photos for Sale of our Bungalow

Ben from FocalAgent came to take photos of our Bungalow for Sale. He was extremely personable and professional. We highly recommend him and this Company for great guidance and communication. Made the process seamless and stress free.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional, reliable and friendly service

Clive was very personable, respectful and professional. He brought with him a wide range of photographic equipment. He was very thorough and explained exactly what he would be doing. It was 35 degrees when he arrived but he continued cool as a cucumber ! I would definitely recommend Focal Agent for their amazing personnel and skills in obtaining some great perspectives on my property.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

Jonathan arrived promptly and explained the process to us. Polite and professional throughout, and great pictures too!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently had my property photographed…

I recently had my property photographed for sales pictures. Focal assigned Katie to do my pictures. Katie arranged a suitable time to visit, turned up on time and was friendly, professional and efficient and answered any questions I had. I’d recommend focal for peoples photographs needs.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

New experience for us

New experience for us , seemed more inline and updated than just taking a couple of photos . Explained the process asked to switch lights on and we left him to do his thing . Very friendly snd professional , would recommend his service

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, a punctual, professional, friendly photographer. Respected our privacy and property.

12 June 2026
Unprompted review
FocalAgent Ltd logo

Reply from FocalAgent Ltd

Thanks so much Linda. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge

Rated 5 out of 5 stars

Recently had photos taken for property…

Recently had photos taken for property sale, very happy with finished product - would recommend Remi as professional and friendly

5 June 2026
Unprompted review
FocalAgent Ltd logo

Reply from FocalAgent Ltd

Thanks so much Anne. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge

Rated 5 out of 5 stars

Explained everything very well

Explained everything very well. He was very friendly and very professional.
Definitely recommend them

12 June 2026
Unprompted review
FocalAgent Ltd logo

Reply from FocalAgent Ltd

Thanks so much Debra. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge

Rated 5 out of 5 stars

Focal Agent visit

He was a friendly and efficient person who did his job quickly and with a minimum of fuss!

8 June 2026
Unprompted review
FocalAgent Ltd logo

Reply from FocalAgent Ltd

Thanks so much Charles. Great to hear you had a good experience. We wish you all the very best for your property transaction. Tom Claridge

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