Fnac Reviews 

Ordered twice from their website, twice the book arrived damaged due to poor packing.

Once again appalling service. I ordered 3 items to the UK, only 1 was delivered. I contact them (Olivier) and they tell me they can't replace them, I'll have to order again and pay another shipping charge. Does that seem fair? Unfortunately I don't get an answer because Olivier cuts me off before answering my question. Then issues me a refund without my permission.
Is it unreasonable to expect what I paid for? Utterly abysmal service.

I bought an appliance in mid-June and sent it back 2 weeks later because it didn't work properly. It was sent for maintenance and to date I still haven't received the appliance, nor a possible replacement nor a probable refund. Customer service only answers by phone in French and German, while by email after repeated reminders, only a few answers that weren't very exhaustive. I absolutely don't recommend it. It was my first and last experience.

It was really good and great service as well

I just bought two zior Park albums one signed and one not, I would totally recommend I got them in under a week and I'm in Denmark it's so cheap too amazing side!

FNAC always gives great service.
Speedy. on time, and in good condition. All despite the long way to my door from France!

I ordered 3 Musicalbums with them. They were send out and arrived very quickly and were packaged safely. The shipping was also a good price. I just could not figure out if it is possible to change the language (But I understood enough to navigate the site).

Nice communication, full of knowledge about laptops

Excellent, a great item, a great price, super communication and delivered swiftly

Très bon service

I worked for this place as an online product reviewer this place is a scam. If you invest money into trying to finish a mission you don’t get that money back they basically keep it. I lost 375 dollars to this company that I will never get back. The trainers will push you into making purchases that you can’t afford. All I want is my 375 dollars back then the website blocked me when I tried to get back on after asking for my money back.Hopefully this place gets shut down permanently.they also want you to lie about the product to up there ratings. They also expect you to borrow money from people to complete the task. This is poor management and something needs to be done the owner is a millionaire and 375 dollars isn’t going to break him

I purchased several electronic and related items from FNAC. I am very satisfied with my purchases. All have worked as expected. Overall, I have had a very good experience while shopping at and purchasing products from FNAC. Quite happy with their friendly and knowledgeable employees and customer service too.

SCAM alert! I got my iphone and they proposed me to get an insurance whi h I denied. One month later, they started charging me and sent me a document with my name (fake standard signature docusign style) on it like if I did sign it!!! What joke is this? You guys are scammers! Contact me and solve it immediately

Good Good very good 👍

Mis sold the FNAC+ card, refuse to cancel and refund. Took part in a 10 euro promotion it did not work, contacted support who said it was my fault for not entering the code while placing the order (I did, multiple times because the order kept failing)
Regarding the failing orders. Every order I have placed I have had to complete numerous times as the website frequently crashes when trying to complete thenorder.

Again customer "service" refuse to help and constantly blame me.

Asked to speak to a manager, they are just as bad as the customer service representative.

Chat constantly freezes and then times out. No option to email in the complaint. Was asked to call a phone number that charges 0.40 euros per minute plus the price of the call (which is an international number) why should I pay through the nose to call them to fix errors that they have caused.

In short they owe me 10 euros in credit on my account and they also owe me 9.99 euros for the mis sold card.

My experience was great. Minimum service time without delay , yet with great service. I love the staffs I must confess.