Flying Flowers Reviews 

65,749
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,546 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the wonderful variety of vibrant bouquets available online, emphasizing that the online ordering process is exceptionally simple and completely hassle-free. Furthermore, people consistently appreciate the reliable delivery service, mentioning that their floral gifts always safely arrive on the requested date in secure packaging. However, some people mentioned occasional frustrating issues with external courier handling, such as damaged packaging, missing greeting cards, or items sent to incorrect locations. Some other reviewers also noted that certain floral arrangements did not last as long as expected, sometimes appearing wilted or lacking proper freshness upon arrival.

What people talk about most

Product

People report positive experiences with product, noting that the flowers are exceptionally fresh, beautiful,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrive safely... See more

Quality

Reviewers highlight positive aspects of quality, noting that arrangements are extremely fresh, beautiful, and... See more

Order

Reviewers express great satisfaction with the order process, highlighting that online purchasing is very... See more

Service

Customers consistently note positive experiences with service, highlighting fast and reliable delivery, a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used Flying Flowers many times over the years and have never had an issue with the ordering service, delivery and freshness and length of how long the flowers last. Unfortunately this time everything... See more

Rated 4 out of 5 stars

The flowers were beautiful on the second day. When they arrived they were droopy - might have been the unusual heat we've been experiencing? If not maybe there needs to be a notice to deliver the da... See more

Company replied

Rated 5 out of 5 stars

My friend,who was the recipient of this floral gift, was absolutely delighted and pleasantly surprised. When I saw them I could understand why, they were more than I could have hoped for. They looked... See more

Company replied

Rated 5 out of 5 stars

lovely selection of flowers nice condition , smell lovely always a good service ,easy to sign in It has all my contact addressees so easy to choose saves filling it in each time Web site is easy t... See more



Company details

  1. Flower Delivery
  2. Florist
  3. Flower Designer
  4. Flower Market
  5. Gift Shop

Written by the company

It all started on the little island of Jersey – that spot between England and France famous for its cows. Back in 1981, clever holidaymakers swapped postcards for carnations, sending a burst of beauty home by post 🌸 It was the start of something special. 30 years on, we’ve delivered over 10 million beautiful bunches – from lush lilacs to vintage roses (though we still have a soft spot for carnations!) 🌸 Delivering joy is what we do best, and we’re proud to be rated Excellent on Trustpilot. While a lot has changed since those early days, our mission remains the same: spreading happiness, simply. We do that with fast delivery, a 10-day freshness guarantee, a caring customer team, thoughtful extras, and sustainably sourced blooms in planet-friendly packaging 🌸 Ready to make someone smile? We definitely are.

10 Day Freshness Guarantee

Enjoy longer-lasting blooms with our 10-day freshness guarantee 🌸

Enjoy longer-lasting blooms with our 10-day freshness guarantee 🌸
We want every bouquet to arrive looking beautiful and stay that way. That’s why all our flowers come with a 10-day freshness guarantee. Our blooms are carefully prepared and often arrive in bud 🌸 This means they may look a little sleepy at first – but don’t worry, it’s all part of the magic. With a drink of water and a little care, they’ll bloom beautifully over the next few days, so you can enjoy them for even longer. If you’re ever not completely happy with your flowers, our friendly customer care team is here to help – because delivering joy is what matters most to us.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

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4.4

All reviews

(65,749)

2,491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the choice of flowers available…

I love the choice of flowers available and of course value for money. The communication from Flying Flowers couldn't be faulted, the recipient was really pleased with her flowers. Thank you

7 August 2026
Unprompted review
Flying Flowers logo

Reply from Flying Flowers

Hi Susan,
Thank you so much for your lovely feedback. 🌸
I'm delighted to hear that you were pleased with our range of flowers and found them great value for money. It's also wonderful to know that our communication kept you informed throughout the journey.
Most importantly, we're thrilled that your recipient was so pleased with her flowers.
Thank you for choosing Flying Flowers and for your kind words. 💐
Shelley & The Flying Flowers team

Rated 1 out of 5 stars

Flying Floers bad experience

Paid extra for deluxe version of bunch of the month got 5 flowers and no greenery. 2 sprigs of Lillie’s which were ok and 3 sun flowers that couldn’t stand up on arrival and just kept dropping over next few days. Hate to think what Zid have got with a standard bunch. Complained got a new bunch but roses didn’t last 2 days despite your 10 day guarantee. Couldn’t be bothered to complain again and just won’t use flying flowers again and I’ve been a regular customer over the last few years but extremely dissatisfied with the quality and value for money of this order which has caused me embarrassment with my aunt on her birthday.

28 July 2026
Flying Flowers logo

Reply from Flying Flowers

Good morning Paul, I am sorry to hear this, and have sent you a separate email to address this issue.
Kind regards
Michelle

Rated 5 out of 5 stars

Your flowers are beautiful

I have bought off your firm for a long time, and not had a bad bouquet.
They were a gift for my sister, she absolutely loved them.
Your flowers are very good quality, and very affordable.
Thank you so very much again.

10 August 2026
Flying Flowers logo

Reply from Flying Flowers

Hi Sue,
Thank you so much for your lovely feedback. 🌸
We're delighted to hear that you've chosen Flying Flowers for so many years and have consistently been pleased with our bouquets. It means a great deal to us to have your continued support.
It's wonderful to know that your sister loved her flowers. As someone whose own sister loves flowers, I'm especially pleased to hear she enjoyed her bouquet. 🌸
Thank you for your loyalty and kind words. We can't wait to help you spoil your loved ones with many more beautiful blooms and happy surprises in the future! 💐😊
Best wishes,
Shelley
Customer Experience Executive

Rated 1 out of 5 stars

Wrong flowers sent

Wrong flowers sent, however when i notified them they did refund

4 August 2026
Unprompted review
Flying Flowers logo

Reply from Flying Flowers

I am sorry to hear you received the wrong flowers, but glad we were able to resolve this for you. Best wishes, Valerie

Rated 5 out of 5 stars

Great Value

Purchased a bouquet for our friends Golden Wedding and they were over the moon with the flowers

9 August 2026
Flying Flowers logo

Reply from Flying Flowers

Hi Mr Wood,
Thank you so much for your lovely feedback. 🌸
We're delighted to hear your friends were over the moon with their Golden Wedding flowers. What a wonderful milestone to celebrate!
Thank you for choosing Flying Flowers. We hope to help you mark many more special occasions in the future. 💐✨
All the best,
Shelley & The Flying Flowers team

Rated 5 out of 5 stars

You have provided a great service since…

You have provided a great service since I started using Flying Flowers in 1996 when I was working in Saudi Arabia and I was sending flowers to my family members. You have never let me down.

31 July 2026
Flying Flowers logo

Reply from Flying Flowers

Wow, Alan, what a lovely review to receive! 🌸
It means so much to know that we've been part of your gifting occasions for so many years. Your continued trust and support are truly appreciated, and we're delighted to have helped you stay connected with your loved ones through flowers. 💐
Thank you for choosing Flying Flowers. Here's to many more smiles and special moments!
Best wishes,
Shelley & The Flying Flowers team

Rated 1 out of 5 stars

Flowers all Dead

Ordered flowers for both my mother and mother-in-law for Mother's day as we were away on holiday. Both bouquets were all dried up and dead, both had to go in the bin, very dissapointed considering the cost.

12 March 2026
Unprompted review
Flying Flowers logo

Reply from Flying Flowers

Hi Louise, I am very sorry to hear this. Please could you contact us at hello@flyingflowers.co.uk with both order number and delivery addresses, and I can investigate this for you. Best wishes, Valerie

Rated 1 out of 5 stars

Late delivery :(

I ordered flowers for a specific date. The website clearly states next day delivery via DPD at the checkout stage. On the day of the delivery, I received an email saying the flowers were on their way.

There is no phone number or agents available in live chat.

My email was replied to saying delivery will not be until two days after the agreed date and via Royal Mail (and not DPD). Not at all which was agreed when I made payment. Not even an apology or recognition that the website falsely claims next day delivery.

I have used many flower and plant delivery companies and never had this issue. Extremely disappointing as these were for an anniversary and wanted them to arrive on the day. Not two days later!

Update:

Flying Flowers claims this is resolved, but it is not. While they did issue a refund, providing a refund for a missed essential delivery date is a basic requirement under UK consumer law (the Consumer Rights Act 2015). It does not excuse the fact that the flowers finally arrived two days late with most completely wilted and dead, entirely ruining a 50th wedding anniversary gift. The bunch look nothing like the photos and certainly not worth £50.

8 August 2026
Unprompted review
Flying Flowers logo

Reply from Flying Flowers

Hi David, I am sorry to hear this, I can see you have contacted us directly and this has been resolved. You're complaint has been passed to our Quality Assurance team, to help improve our services in the future.
Best wishes
Katy

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