Flowerssameday Reviews 

12,978
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally prompt delivery services, noting that gorgeous floral arrangements arrive fresh, beautifully presented, and completely on schedule for all special occasions. Many people also warmly appreciate the helpful support team who provide regular status updates, thoughtful photographs, and clear communication throughout the entire ordering process. Some reviewers were not happy with unexpected and frustrating delivery delays, explaining that their packages arrived significantly later than originally promised. Some people also felt that certain bouquets lacked overall quality, describing them as sparse, wilted, or much smaller than the online pictures.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, expressing mixed opinions about their experiences.... See more

Order

Clients share ambiguous opinions on order, with some reviewers praising the clear online process and... See more

Service

Customers report widespread satisfaction and appreciation for the service provided. Reviewers frequently... See more

Quality

People report ambiguous experiences with quality, revealing a deep split in customer satisfaction. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phoned my order through mid afternoon on 6th January. Details and requirements were taken down efficiently. Delivery promised for next day. Received receipt by email within seconds. Flowers deliv... See more

Company replied

Rated 5 out of 5 stars

I have now used FSD several times. What can I say? This company is second to none. From the ease of ordering (wherever in Great Britain that might be for delivery) to being kept informed every step... See more

Company replied

Rated 5 out of 5 stars

I live in Western Australia and I've ordered flowers for various occasions for my twin sister who lives in Suffolk UK. Each time they've arrived on schedule and my sister has been thrilled with them.... See more

Company replied

Rated 5 out of 5 stars

Delighted with this service. A very last-minute online purchase at 8am resulted in a beautiful bouquet being hand delivered only 5 hours later. My Aunt was thrilled. The flowers were lovely, and I fel... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Flower Same Day is an independent florist established for over 30 years, we are also a prominent member of Interflora. We deliver hand made bespoke flowers locally from our own shops and arrange flower deliveries throughout the United Kingdom and Northern Ireland through a network of like minded quality florists. We specialise in same day delivery and can usually deliver flowers to most areas for same day delivery if ordered before 3pm. Our service includes a no quibble guarantee to uplift and replace if not completely satisfied with you flowers. Our shops are open normal business hours but you can order on line 24/7 on our easy to use secure web site.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(12,978)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sent flowers and chocolates to a friend…

Sent flowers and chocolates to a friend for his birthday. Dont know where they were delivered but not to him. Suddenly no one answers the phone and the web chat has gone. I rang and rang left messages nothing. Eventually got to speak to someone oh they have been delivered. NO. well the delivery people are not being helpful. So no flower and chocolates and no money over £60 lost. Heard nothing now for 2 weeks not even we are looking into it. If you have any sense you will NOT buy anything from this business.

I have had a reply as you can see. Flowerssameday have refunded the money. Thank you. It would seem the delivery people have delivered to the wrong address and the people there have kept them. Could you consider using someone else to deliver if there is somebody ?

22 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear this, sorry for the delay in getting back to you, I wanted to confirm a few things with my florist, and deliver driver.

My driver has confirmed the flowers were delivered and handed to someone at the delivery address, I have now issued you with a full refund as a good will gesture.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Beautiful flowers .will certainly use…

Beautiful flowers .will certainly use you again and recommend to my family and friends. Thank you.

11 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

My friend had received some bad news

My friend had received some bad news. Called to order flowers and delivered same day. What I loved was you listened to my request and the flowers were scented and beeautiful
Thank you very much

11 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Prompt and successful delivery same day

Ordered flowrs in the morning and they were delivered with updated message re delivery the same day to a safe place.
Flowers as described and I expected to pay a little more for same day delivery.
Very hapy with the service and product

9 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

It was my Aunts birthday yesterday and…

It was my Aunts birthday yesterday and I'd not managed to send her flowers so I found this shop on Google and ordered the flowers to be delivered that day.
I was extremely pleased that they would take care of my order and deliver it that very day. I was absolutely thrilled and when I heard that they'd been delivered and how very beautiful the flowers are, I was so very pleased.
I can highly recommend this florists, and I know you won't be disappointed.
I'm more than happy to give this florist a we'll deserved 5 star service and a 5 star use of beautiful flowers that made my Aunts day. Thank you so very much. X

9 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

DO NOT USE

What could only have been a problem on the website caused a strange mash-up of the recipient & buyer addresses which resulted in the flowers being delivered to the buyer! The florist who delivered them told us that she had been advised to use flowers to the value of £21.50, this was for a item that cost us £39 plus a same day delivery charge of £7.99. The flowers looked nothing like the web picture, pastel rather than vibrant. And the customer service response? - they have hundreds of customers, nothing wrong as far as they are concerned. Awful, costly experience, don't go there. Even the link on the receipt for the company website doesn't work, and although in theory they were open on Sunday there was no response until Monday.

5 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear this, we are closed on a Sunday, hence the reason I replied to you on Monday, first thing.

I can confirm your order was placed on the website, you input the details onto the order form, my florist delivered the flowers to the address provided on the order form as per my emails yesterday.
If you had contacted us when the order had been placed, we could of course amended this for you.

I am very sorry for the inconvienience caused.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

It's my wife's birthday today and a…

It's my wife's birthday today and a wanted to get her some flowers online same day delivery as am in hospital and a got the flowers delivered at 3 pm after placing the order about 10 am the wife was well chuffed and loves them reasonable price to

4 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

A satisfied customer.

It's the first time I've used a flowers the same day. I needed a lovely bouquet of flowers for my sister in her new home. One call delivered immediately satisfactory price and a beautiful bouquet of flowers. First class service. Barry Salter Shropshire.

3 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

My wife was delighted with the flowers

My wife was delighted with the flowers. Thank you

2 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service, I have short notice for funeral flowers and they were brilliant 😊 beautiful flowers.

1 April 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 3 out of 5 stars

I ordered flowers for mother's day…

I ordered flowers for mother's day online and had to call them when they opened next day as I never received the email from them saying all was well and the man I spoke to was quite abrupt but the flowers did get there that day but they were nothings like the pictures and for £54 there wasn't many flowers feel a bit disappointed with the whole thing really

29 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear you are not happy, if you wish to discuss this, please email me a picture of the flowers customerservice@flowerssameday.co.uk I am happy to discuss this with you.

Kind Regards

Katy

Flowers Same Day

Rated 1 out of 5 stars

Beautiful flowers... Shocking delivery service

Wanted to order Mother's day flowers and card. Website only allowed same day delivery so I placed my order and paid in full. I received a confirmation email telling me my order was being dealt with. Later I received an email confirming my order had been delivered. I called to see if my mum liked the flowers and was told no flowers had arrived. The lovely surprise was ruined and no flowers had been delivered. I contacted customer services who informed me that the flowers had been delivered and gave me a time of delivery. I told CS that no flowers were delivered. I was then informed that the driver had entered the information on the system incorrectly but my order was out for delivery and would be delivered within the hour. This didn't happen. CS now closed, I had to leave a message asking for someone to contact the driver in the morning to find out if my delivery was going to be made. Order finally delivered. The driver misled me by entering on the system that the delivery had been made, then did not deliver within the time frame given. No priority made to the now late delivery and no offer to reimburse me for the same day delivery charge I had paid for. I have had apologies for the delivery being late with a string of excuses. Such a shame. This could have been communicated properly and professionally and I would have been satisfied. Also I wouldn't have ruined my mother's surprise. Very disappointing.

29 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello Angela.


I am very sorry to hear this, As per our emails, the driver had an issue with the delivery on Friday, and your order would be delivered, as soon as we could Saturday morning.

I have now issued you with a refund, for your delivery charge.

I am very sorry once again.

Take Care.

Kind Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

Quick, reliable delivering quality arrangements!

Super, friendly service. Ordered flowers at 11:00 am over the phone which were delivered by 14:00! I was able to track the delivery and was sent a photo of the beautiful flowers that were delivered. Colours exactly as requested. My daughter loved them. So great to know a reliable florist close to where she lives for all those special moments. Thank you!

26 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 3 out of 5 stars

Lady on the phone very helpful 👌…

Lady on the phone very helpful 👌 however the flowers for the price were few in quality and quantity poor more green foliage than flowers disappointed as these were for my partner birthday for the price of £45 not worth it won't be using this florist again

25 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello Mick


I am very sorry to hear this, if you wish to discuss this, please send me over a picture of the flowers to my email address and I will have a look into this for you
customerservice@flowerssameday.co.uk

Kind Regards

Katy

Rated 5 out of 5 stars

The flowers that were delivered…

The flowers that were delivered excellent ,arrived within a two of hours of my ordering them .Would definitely recommend them to my friends excellent service .

21 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Brilliant

Brilliant. Beautiful bouquet for my wife after a v stressful week. Delivers by a very friendly guy who literally went the extra mile finding her in a hospital department. Thanks . Well recommended.

21 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Excellent service; very impressed

I ordered flowers from the website this morning at 10.55am for a friend who had lost her dad and by 11.45am they had been delivered! Left with a neighbour as my friend was out but I was informed that was the case and sent a picture of delivery. My friend later sent me a picture of them and they are beautiful! Super impressed! Will use again

21 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 1 out of 5 stars

I'm so disappointed

I'm so disappointed. I used the service because it was very important the flowers for my daughter arrived the same day. They didn't. Despite me having had a coversation with them about which bell to press for the right flat, they didn't. Despite having given both my and my daughter's phone numbers they didn't ring. They have not replied to 2 emails asking about this. They really spoiled what should have delighted my daughter. Then as you can see from the below response, they were especially unhelpful when they finally did respond. They did NOT leave the flowers in a safe place and the flowers were not delivered to my daughter the same day. They say the words 'I'm very sorry' but clearly don't mean them. When I persisted, Katy shelved the problem to the local florist. I'm glad I'm not one of their partners!

19 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello


I am very sorry to hear this, as per our emails, I can confirm your flowers were delivered, on your chosen delivery date, our driver pressed the buzzer for the address, and no one answered the door, as per our delivery policy, if no one is home, the flowers are then left in a safe place.

Thank you.

King Regards

Katy

Flowers Same Day

Rated 5 out of 5 stars

We used same day delivery for my…

We used same day delivery for my sisters birthday- they arrived promptly and my sister loves them

17 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Rated 5 out of 5 stars

Website has many options for choice

Website has many options for choice. And With cost and delivery charge made available it is easy to choose a suitable Flower purchase option Prompt delivery was made.

17 March 2025
Unprompted review
Flowerssameday logo

Reply from Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look