The flowers were for a friend’s birthday and she absolutely loved them. No problem with delivery and I was continuously informed about the delivery which helped me to track my order. Overall the exper... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received email confirmation that recipient had received flowers. Unfortunately this is not true as they were never delivered. Have sent 3 email. No response. Called 4 times and all I get is au... See more
Much smaller than expected. I'd paid for the medium bunch so I hate to think what the smaller one was. If I had paid full price I would not have been happy at all. The positive is the flowers were... See more
I bought a bouquet of roses & freesias for my aunt's 90th morning Her birthday was on a Sunday. They arrived on Sunday, as requested with chocs & a lovely cards. All as described. Beautiful bouquet.... See more
Company details
Information provided by various external sources
Ordering flowers online has never been simpler, thanks to our easy to use website. Simply select the bouquet of your choice, fill in the relevant details and let us do the rest.
Contact info
Unit 35 Romsey, Industrial Estate, SO51 0HR, Romsey, United Kingdom
- 0333 000 0228
- customer.services@myeflorist.co.uk
- www.flowerfete.co.uk
3.2
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tulips almost dead
I ordered the tulips for my mother to be delivered on 5th March. I phoned her on Mothers Day 11th March and she told me that the tulips were in a very sorry state on arrival. Yellow leaves, drooping heads, no water and, after 3 days they had to be binned. I emailed Flowerfete and was asked to send a photo. As I am in Australia and my mother does not have the technology to send a photo even if she still had the flowers, I emailed again. This time with no reply. Very disappointed. Won't be buying again.
18 March 2018
Unprompted review
Reply from Flowerfete
Dear Gilly,
Thank you for your feedback on the product received. We are sorry to hear that you were not happy with the flowers.
The item that you have ordered is one of our postal items, as advertised on our website at the point of purchase. For our Royal Mail delivered and courier delivered bouquets, the bouquet will be tied in the box for protection and the vase will be included if paid for, though the flowers will not necessarily be in the vase or including water.
The image on the website is for illustration purposes only and is representative of how the bouquet should look after the stems have been cut, placed in water and the blooms have opened fully.
We do require a photograph to address complaints to allow us to see exactly what has gone wrong and to quickly address the issue with our supplier.
Please accept our apologies for any upset caused.
Kind regards,
Flowerfete
It was a great experience
It was a great experience! The flowers were in great shape and arrived right on time. I would recommend this company to everyone.
14 March 2018
Unprompted review
Reply from Flowerfete
Dear Nataliya,
Thank you for the 5* review and recommendation, we really appreciate it.
Kind regards,
Flowerfete
abysmal service
My daughter in Australia used Flower fete to send flowers to her mother which arrived two days early, she also sent flowers to her aunt and uncle for their 50th wedding anniversary which have just arrived FIVE DAYS LATE and obviously dead after being in the post at least a week.
I rang them on my daughters behalf and was at first told the flowers had “ been rejected “ ???
They say they will send more and I demanded that they should send a much better display as the service is so bad, I hope they do otherwise it’s an email to the CEO to start with.
VERY POOR SERVICE
13 March 2018
Unprompted review
Reply from Flowerfete
Dear Alan,
Thank you for your feedback on the service and product received. We are sorry to learn of the disappointment that you have experienced while ordering with Flowerfete.
Looking at the order history we can see that Customer Services have now assisted in this matter.
Please accept our sincerest apologies for the inconvenience.
Kind regards,
Flowerfete
Beware
Flowers did not arrive on the correct day. Flowers were damaged. Bouquet did not resemble what was ordered and was sparse despite the fact it came in one of their vases and was meant to be a large bouquet. Have not had much success via correspondence trying to reach a satisfactory conclusion. They have refused to accept anything is wrong despite sending photos. I have tried calling to speak to someone twice on different days but on both occasions I gave up after 20 minutes as no one answered. Beware! They will take your money and not care what you get in return. The customer satisfaction referred to on their website remains elusive.
12 March 2018
Unprompted review
Reply from Flowerfete
Dear Phoebe,
Thank you for your feedback on the product received. We are sorry to hear that you were not happy with the flowers.
The bouquet that you have ordered is one of our couriered items, which is delivered in bud to ensure its freshness and protection on its journey. Once received, the flowers will need to have freshly cut stems and be placed in water with flower food. After a couple of days, we expect the flowers to bloom and resemble the advertised image. Information as to where this might occur is displayed on our website.
Looking at your order, we can see that a member of our customer service team has advised you to wait a couple of days for the flowers to bloom and to take another picture of the flowers if they have not improved after this time.
Kind regards,
Flowerfete
My Mother never received her flowers…
Even though I actually ordered them to arrive on 3 days early (Friday) to avoid disappointment, my Mother never received her flowers for Mothers Day 2018. I have contacted Flowerfete Management to advise them that they are in Breach of Contract and that I intend to report them to Trading Standards unless they change their business practices. They are unable to deliver the promises they make to clients and have VERY unclear delivery options available on their website.
12 March 2018
Unprompted review
Reply from Flowerfete
Dear Helena,
Thank you for your feedback. We're sorry to learn of the disappointment you have experienced in sending flowers.
The item that you have ordered is a postal bouquet. These are delivered through the post via Royal Mail. As stated on our website and on your confirmation email, deliveries can take 1-2 working days.
Our website goes on further to say that if delivery times are critical customers should opt for the florist made items over which we have some degree of control regarding the delivery times.
We are very sorry if this was not clear at the point of purchase.
Please accept our apologies for any inconvenience caused.
Kind regards,
Flowerfete
My mother never received her flowers…
My mother never received her flowers for mothers day.
10 March 2018
Unprompted review
Reply from Flowerfete
Dear Craig,
Thank you for your feedback. We're sorry to learn of the disappointment you have experienced in sending flowers.
We are very confident in our delivery guarantee and with our network of local florists we do everything we possibly can to ensure the delivery takes place on the date requested. Unfortunately, due to the high volume of orders over the Mothers Day, we have been unable to complete your item and we had to cancel your order.
We had tried everything we could to get this order out however all of our florists have reached their limits with the number of orders they are taking.
Once again, please accept our sincere apologies for any disappointment that has been caused.
Kind regards,
Flowerfete
I had left it late ordering the gifts
I had left it late ordering the gifts, only 1 day before the event and everything delivered the next afternoon, the recipient was delighted with the gifts,
9 March 2018
Unprompted review
Reply from Flowerfete
Dear Michael,
Thank you for sharing your feedback as a buyer, we are so happy to learn you were pleased with the service we offer.
Thank you for your custom.
Kind regards
Flowerfete
not delivered on time
I ordered my flowers for womens day, and paid everything what they wanted, but they never arrived on womens day. its not good business
9 March 2018
Unprompted review
Reply from Flowerfete
Dear Raul,
Thank you for your feedback. We're sorry to learn of the disappointment you have experienced in sending flowers.
Thank you for the information regarding your delivery. We do aim to inform our customers of any and every issue that may occur regarding the delivery of their flowers as soon as possible. We are sorry that on this occasion, we were not informed of any problems regarding delivery before contact had been made by yourself.
We have sent contact over to our florist to find out what has happened, it is possible delivery could have been attempted and left with a neighbour, or there was no answer upon delivery. We will investigate this for you and contact you via email once we have found out what has happened.
We are sincerely sorry for any upset caused.
Kind regards
Flowerfete
Flowers do not look like image on…
Flowers do not look like image on website. Bunch is smaller and the of the flowers are already dying (1 day after arriving).
9 March 2018
Unprompted review
Reply from Flowerfete
Dear Alan,
Thank you for your feedback on the product received. We are sorry to hear that you were not happy with the flowers.
We are very confident in the flowers we deliver and guarantee their freshness for a minimum of seven days,
though we understand that when dealing with perishable items, some stems may not perform as we would expect.
When this is the case, we are keen to make amends.
We are concerned that our customer service team have not been contacted regarding this order, so we have sent you an email to request a photo.
Please respond at your earliest convenience.
Kind regards
eFlorist
Did not deliver at all
Did not deliver at all! First, one day late, then called them. They blamed it on me, saying i had changed the delivery date, which i absolutely didnt! Then they are still not delivered by now, and wrote me they cancelled the delivery. It is an absolute nightmare do deal with them! I needed the roses, and ordered them to be there a day early on purpose, and finally they are not even here now. Absolutely unacceptable!
14 February 2018
Unprompted review
Reply from Flowerfete
Dear Melina
Thank you for taking the time to post your thoughts, we appreciate all feedback, both negative and positive.
We expect all of our courier items to be delivered on the dates chosen by our customers and looking at the order history we can see that a refund has been processed.
Again sincere apologies for the disappointment and inconvenience caused.
Regards
Flowerfete
Flowers
The flowers were delivered as ordered.
They were lovely, very pleased with the display,condition & colours.
I would highly recommend.🌻
31 January 2018
Unprompted review
Reply from Flowerfete
Dear Zelda
Thank you for the 5* review and hope that you will recommend our services to your family and friends.
Regards
Flowerfete
Having never used Flowerfete before
Having never used Flowerfete before, I was apprehensive until the lady in question expressed her delight at her gift. Thank you.
31 January 2018
Unprompted review
Reply from Flowerfete
Dear Colin,
Thank you for taking the time to share your feedback on the service and product received. We are delighted to hear that your recipient was happy with the flowers.
We hope you decide to use our services to send flowers to your loved ones again soon!
Kind regards,
Flowerfete
Highly recommended
Simple to use...
Arrived on time.
Recipent very happy.
Defo would use again.
30 January 2018
Unprompted review
Reply from Flowerfete
Dear Helen,
Thank you for the 5 star rating!
We are thrilled to hear you were happy with all aspects of your order, we will pass on your kind words to our team!
Kind regards
Flowerfete
I would have given 5 stars but I …
I would have given 5 stars but I requested the delivery for the 26 December but received it on the 24 December with no information given.
28 December 2017
Unprompted review
Reply from Flowerfete
Dear Jennifer,
Thank you for your positive review. As the item you have ordered is delivered via Royal Mail first class postal service, our suppliers may dispatch your order early to ensure it arrives in time for Christmas due to the postal service being incredibly busy during peak periods.
We are sorry for any inconvenience caused and hope you can understand the reasoning for this.
Kind regards
Flowerfete
Rubbish not worth the money…
Several of the rose buds were black and dead.some more had broken off the stem.although they were well packed.Complete waste of money.My Mother is 94 and this was supposed to be a special Christmas present.I AM VERY UPSET
23 December 2017
Unprompted review
Reply from Flowerfete
Dear Amy,
Thank you for your feedback on the product received. We are sorry to hear that you were not happy with the flowers.
We are very confident in the flowers we deliver and guarantee their freshness for a minimum of seven days, though we understand that when dealing with perishable items, some stems may not perform as we would expect. When this is the case, we are keen to make amends.
Looking at the history of your order, we can see that a member of our customer service team has contacted you to ask for a photograph. Please, could you send one at your earliest convenience?
Kind regards,
Flowerfete
Very disappointed about the delivery
Very disappointed about the delivery! A worst experience!Never buy from here!
23 December 2017
Unprompted review
Reply from Flowerfete
Dear Alex,
Thank you for taking the time to share your experience in sending flowers with us.
We are sorry to learn that you are unhappy with the delivery, please do not hesitate to contact our customer services team who will be more than happy to look into this for you.
Kind regards,
Flowerfete
excellent quality and delivered on …
excellent quality and delivered on time. Really good service
22 December 2017
Unprompted review
Reply from Flowerfete
Dear Chris,
Thank you for taking the time to leave us a positive review.
We are thrilled to learn that you are happy with the flowers!
Thank you for your custom.
KInd regards
Flowerfete
Very disappointed with one of the …
Very disappointed with one of the boquets and very disatisfied with the customer service experience. My sister's flowers were not what I had ordered, half of them were dead, and the majority was green filler. Emailed customer service and they said it looked sparse as there were lots of buds and they would fill out. Did not address the dead flowers, or offer to send any more flowers which is what I asked for. I have been a customer for years sending flowers to my family and will never use this service again.
21 December 2017
Unprompted review
Reply from Flowerfete
Dear Sir/Madam,
Thank you for your feedback on the product received. We are sorry to hear that you were not happy with the flowers.
The bouquet that you have ordered is one of our couriered items, which is delivered in bud to ensure its freshness and protection on its journey. The flowers have been travelling and will need to be cut and placed into the water along with the flower food as per the care instructions provided with the delivered flower arrangement.
Looking at the image you have provided, we can see that the flowers are in bud and we expect them to bloom and resemble the image on our website within a couple of days. A member of our customer service team has been in contact to advise of the care instructions and to ask for an updated image in a couple of days if the flowers have not yet improved.
Kind regards,
Flowerfete
Excellent service
Excellent service, delivered on time, reasonable price and a great product.
21 December 2017
Unprompted review
Reply from Flowerfete
Dear Martin,
Thank you for your 5 Star Review, We are delighted to learn of the service you have received from us.
We hope you will order from us again in the future.
Kind Regards
Flowerfete
excellent servise
20 December 2017
Unprompted review
Reply from Flowerfete
Dear Aleksejs
Thank you for your positive review, we are delighted to hear that you are pleased with the service you have received from us.
Kind regards
Flowerfete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.