FloraPrima GmbH Reviews 

The delivery was on time. The flowers were fresh and beautiful. The colors as advertised.

Great experience, friendly and fast service and beautiful fresh flowers. Thank you!

Wonderful flowers just as described and they really last for at least 1 week if not longer. Customer service is outstanding; friendly, quick, efficient just to name a few. I live abroad and its so easy to send flowers; Webpage is easy to use & nice that they offer additional products. Thank you. 😊

Have used flora prima for years. Always beautiful flowers. I did experience some delays in the deliveries this year. However after contacting their customer service a new bouquet was sent. Customer service is fantastic.

Timely delivery, very good quality

Excellent quality of flowers. Beautiful arranged. Delivered on time. Thank you!

Thanks for the cake, my friend really liked it very much
Shipment was smooth and on time, I will recommend it to my friends and colleagues. good job
Great customer service! Happy about it.

Great quality flowers & plants, very happy. Easter bouquet still going strong 2 weeks later, except for the roses, they lasted 10 days. Potted plant had many buds & is blooming beautifully now.

Excellent customer service! Especially for solving of customer's problem! I use FloraPrima since some years and only once it was issue with DHL regarding "last mile" in delivery chain in Corona time. That was not the problem of FloraPrima, but customer service of FloraPrima solved this problem very fast. Thank you for the excellent service. I will order flowers here again!

Excellent customer service!
I have used them every time for flowers for valentine's Day to Germany.
Flowers are always fresh and beautifully arranged.

I selected February 16 flowers for delivery but got February 17 and flowers looks very different not like in internet Floraprima store, I’m very unhappy for that and feels so sad about this flowers and this store.

I've been using FloraPrima to deliver flowers to my family in Germany from Sweden for the last 3 years. The flowers have always been very fresh, beautiful and delivered on time. Last time there were some issues with my payment with a Swedish bank card but the Customer Service helped to solve it promptly in a professional and friendly manner, one of the representatives even replied in Swedish to me which really warmed my heart, thank you! My overall experience with this company is better than with some other German flower delivery companies that don't deliver on time.

I'm very disappointed with my last order because the bouquet looked nothing like in the image. It basically did not have the flower types mentioned in the description and it looked like half of the size. It was a very sad flower arrangement, it did not look like it was made by a florist but by an amateur. It was very expensive for what was delivered (more than 50 Euros). It was delivered on the same day which was the only positive thing. I've sent them an email with the picture of the delivered bouquet but I didn't get any answer. Very sad and embarrassing as it was for a 50th wedding anniversary. I will not order from them again.

Absolutely avoid, worse company I've ever used for sending flowers. A bouquet was delivered two days after the scheduled delivery and the flowers were badly damaged, a real embarrassment. Even after complaining and sending photos the company denied there was any damage to the flowers and refused a refund. Disgrace, should be closed down and not allowed to trade again.
Order number 910002172

Worst experience one can have: Birthday flowers were not delivered at all. The company did not even tell me that they did not deliver it!!! After I complained they offered me 6 EUR coupon!! The customer service was not interested at all in finding a solution and cleaning up the mess they created! It was my mother’s 75th birthday! Never again!!

UPDATE: When making mistakes - at least admit it!
The reaction of floraprima is again very sad! Order number: 110876156. Happy to publicly share the email conversations.

The worst delivery of flowers and gifts in the world. When ordering, they ask for the customer's phone number. When my grandmother was not at home, they just left an order in the post office. AT THE POST OFFICE. Is it a surprise when an elderly person needs to stand up at the post office in order to receive his gift? There are no words. To my question why you didn’t call the client and agreed on the meeting place, one answer is "data protection", so why ask the client's phone number when ordering? Not only is the attitude of the staff to work and the client terrible, but also a cake without natural ingredients, which can last up to 6 weeks... just a shock, an elderly person was spoiled by a surprise and a holiday. By the way, the information that if the client is not at home, then his gift will be left in the mail at the time of ordering was NOT specified! I was only informed about this when I transferred the money to the account of the company, cool, right? If you want to spoil the holiday, Floraprima.de will help you :) Elina.

VERY BAD SERVICE. My Mom never got her flowers!
I didn't see my mother for almost 2 years. Decided with my sister to order her flowers for her birthday (this was supposed to be a surprise).Sadly they were never delivered. 
Apparently the courier does not have the phone number of the recipient and no messages are being sent to the person on when a delivery should be expected (let me remind you it was supposed to be a b-day surprise).So when the courier goes to deliver the flowers he is counting on LUCK that the person will be home 24 hours?No messages were sent after the failure of delivery.
I admit we provided the old address of my mom's place, however if she received a call or text she would have driven there to pick them up with no issue. BUT AS WE SAID NO SUCH CALLS WERE DONE.
The flowers were sent back. When we inquired about them the NEXT DAY, we were offered to pay again 50% for the flowers plus new cost of delivery. Did the flowers die within a day? Why does nobody contact the recipient that there is delivery for him/her??? WHAT IS THIS SERVICE?THIS IS SCAMMING PEOPLE? Instead of flowers my mom received a nervous situation.
HIGHLY NOT RECOMMENDED.

Very disappointed with my order. The flowers received looks nothing like what I ordered. It has mostly greenery and very little actual flowers. The flower arrangement I ordered was beautiful what was received was just sad. They don't even have the right amount of flowers as promised. And trying to address the issue, the staff talks to you like your an idiot and don't understand how flowers work. I would strongly suggest to order somewhere else.

@floraprima I already have sent an email with picture and order number to try and resolve the issue and all you did was offer me a 6 euro credit for my next order and talked to me like I am an idiot. This is why I left the review here

By far the worst flower delivered ever. They are garbage. And on top of it, completely wrong flower than what I ordered. Flowers are old and this company is fraudulent.
My credit card got scammed of 900$ right after I ordered the flowers. Please report this company! These are scammers! Stay away from them.

I wanted to update to what they replied to me on here. They replied on here that they would resend the flowers. Another total lie. I had ordered flowers and things for over 104€ and everything was garbage, both flower had to be thrown in garbage. They now sent me an email they would resend one of these flowers. ONE! Eventho i had to throw both away as it was all garbage!
Oh and they said in the Email they would give a 6€ voucher for the next order. What clowns. I’ll never order with these scammers and fraudulent „company „ again and make sure I report them everything. Post what they did all over social media as well.