Cindy is what made the experience so great. Size was not what was expected and needed larger. She helped me with that, then assisted in getting the mailing address changed. She even updated me when th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got an email from Floralsecrets that an order from last May had been cancelled. Being the curious type, I responded asking what this referred to. Got a quick reply from Monica in Customer Ser... See more
Company replied
I didn't realize at first that the VIP experience was an additional charge. I happened to see a comment on one of their social media advertisements that made me nervous so I emailed customer service... See more
Company replied
I really loved the service I received. I had ordered some bra's and they ended up being the wrong size, I especially want to thank Monica for helping me get the right size to me, I highly recommend th... See more
Company replied
3.6
Average
327 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Absolute trash. Awful experience. Save yourselves
One of the worst experiences I've had. The bras are trash- fabric is rough and uncomfortable, edges are sharp and cut worse than wires. I tried 4 different bra types and 2 different sizes from them. The sizing is wildly unpredictable, and had no conformity. I had to fight the company for over a year to get my order, just to be sent the wrong sizes. I ordered sizes 38 G and 38 H, they sent me 32 B. I fought with them for another 3 months. They eventually replaced the order because it was escalating to lawyer involvement. Don't buy a bra from them. They're over priced, falsely advertised (my breasts were not supported well, the bras gave me uniboob, and the fabric was so stiff, that the edges actual cause several cuts in my skin). I should've fought for my money back, but honestly they're so crooked and unprofessional that I cut my losses. Stay far away before they burn and cut you, too. Honest rating- 0 stars, do not recommend, can't believe they're still in business.
28 August 2025
Unprompted review
Reply from Floralsecrets
We’re very sorry to read about your experience and understand how frustrating and upsetting this must have been. This is certainly not the experience we want any customer to have.
Receiving incorrect sizes and having difficulty getting the matter resolved would understandably cause disappointment. We appreciate you sharing these details, as feedback like this helps us review both our product quality and our support processes.
If there are still any outstanding concerns regarding your order or if there is anything further you would like us to review, please feel free to contact our support team directly with your order details. We would be willing to take another look and see how we can assist.
You may contact us directly at support@floralsecrets.co
The first ones that were delivered but…
The first ones that were delivered but were the wrong size, customer service was very good and found out my right size and sent the correct size, thank you so much they are the perfect size.
2 March 2026
Unprompted review
Reply from Floralsecrets
It’s wonderful that the new ones fit perfectly. We truly appreciate your support, and if you ever need anything else, we’re always here to help! 😊
They responded to my concern with grace…
They responded to my concern with grace and promptly, what more could you ask for? Kudos to a company that cares about customer relations.
24 February 2026
Unprompted review
Reply from Floralsecrets
Customer care means a lot to us, so it’s wonderful to hear that reflected in your experience. We truly appreciate your support! 😊
They got back to me very quickly and…
They got back to me very quickly and resolved my issue within 24 hours. Excellent service!
26 February 2026
Unprompted review
Reply from Floralsecrets
Providing fast and helpful support is always our goal. We truly appreciate your support, and if you ever need anything else, we’re always here to help! 😊
Beware - scam company with Average products
Beware - very dodgy company, at checkout they subscribe you as a VIP and charge you NZ$60 a month and conveniently do not tell you this in any email. The order confirmation email provides no details of your actual order, presumably to get round telling you this.
Due to my own fault at not looking at my statements, I only realized this (thankfully) when the 3rd payment came out on my credit card.
Their website gives you no details of this 'membership' you've subscribed to. Contacting them, the only email I received was to try to convince me not to end the subscription, after I told them to cancel it immediately.. Nothing! No further response to confirm it has been canceled.
Products - Bra was average and small sizing also, would not buy again even without the scamming involved by the Nymbus company. Paid extra for expedited delivery which did not happen and took a long time to receive item.
1 December 2025
Unprompted review
Reply from Floralsecrets
We’re sorry to hear about your experience and understand why this situation would be frustrating. That’s certainly not the experience we want for our customers.
To clarify, the VIP membership is presented as an optional add-on during checkout and would only be included if selected before completing the purchase. Charges may also appear under Nymbus LLC, which is our payment processor and can sometimes look unfamiliar on bank or credit card statements.
That said, if you requested cancellation, we’d like to review your account to confirm the membership status and ensure it has been properly canceled. We can also look into the billing and the expedited shipping concern you mentioned.
Please share your order details so we can check this for you and make sure everything is resolved correctly. We’re here to help.
I had been looking for a bra that would…
I had been looking for a bra that would not only be supportive but also comfortable, well I differently found it with the Rose bra.
The staff were very helpful when it came to choosing the right size gor me. The colours you can choose from are very nice.
28 February 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your lovely feedback! We’re thrilled to hear you found the support and comfort you were looking for with the Rose Bra — that’s exactly what it’s designed for.
It’s also great to know our team was helpful in guiding you to the right size and that you’re enjoying the color options.
We truly appreciate your support, and if you ever need anything, we’re always here to help! 😊
Customer service is top tier
Customer service is prompt, thorough and professional.
26 February 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your kind feedback! IF you ever need anything, we’re always here to help! 😊
Great experience
While many people get a great fit, it didn’t work for my wife. Floral Secrets handled it quickly and professionally.
We are very satisfied with their guaranteed fit and money back guarantee.
3 February 2026
Unprompted review
Reply from Floralsecrets
Thank you for your honest and thoughtful feedback. While we’re sorry the fit didn’t work out for your wife, we’re really glad to hear the situation was handled quickly and professionally.
Standing behind our guaranteed fit and money-back promise is important to us, so it means a lot to know you felt supported throughout the process.
We truly appreciate your trust, and if you ever need anything in the future, we’re here to help! 😊
My issue was dealt with promptly
My issue was dealt with promptly and in full. Happy with the customer service I received
27 February 2026
Unprompted review
Reply from Floralsecrets
Thank you for your feedback! We’re really glad to hear your issue was handled promptly and fully resolved.
We appreciate you taking the time to share your experience, and if you ever need anything in the future, we’re always here to help! 😊
Reply from Floralsecrets
Thank you for your feedback! We’re really glad to hear that reaching out to us was easy — that’s exactly how it should be.
If you ever need anything else, we’re always here and happy to help! 😊
I REALLY like this bra!
I REALLY like this bra!! The first one i received was the wrong size, but the company handled this very quickly and sent me the correct size. It is soft and is the best fitting bra i have ever owned, with no exaggeration. The people i have had to email have been very helpful and professional. It had been a long time since i felt like i could say "i trust the company", but i trust this one!! A+!!
1 February 2026
Unprompted review
Reply from Floralsecrets
Wow — thank you so much for this amazing feedback! We’re thrilled to hear you love the bra and that it’s the best fitting one you’ve ever owned — that truly means a lot to us.
We’re also glad we could quickly fix the sizing issue and get the correct one to you. Providing helpful, professional support is something we care deeply about, so hearing that you trust us really makes our day.
Thank you for the A+ and for giving us a chance. If you ever need anything, we’re always here to help! 💛
Top Tier Customer Service
I ordered the wrong size and asked how to exchange. Floral secrets responded immediately and told me to keep the item and offered a replacement. They helped me identify the correct size and sent it. They were friendly and responsive, and I appreciate the outstanding customer service!
25 February 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your kind feedback!
It means a lot to hear you felt supported and well taken care of. That’s exactly the experience we aim to provide. We truly appreciate your support, and if you ever need anything again, we’re always here to help!
I got my product which was not at all…
I got my product which was not at all as described in the videos and tried to do a return or exchange atleast and took forever to even have someone contact me and it was becoming to be a pain to return so I just gave up the loss of the money or the bra then I get charged 34 for a membership I didn’t even know I signed up for and have been trying to get that resolved for awhile now and all they are willing to do is return half the money for a subscription I didn’t even know I signed up for and immediately told them to cancel!!! Do not trust this company and I would not buy from them for sure!
To be clear the min I was charged $34 I questioned immediately as to why and asked that it be stopped whatever the reason and my money returned right then so immediately. As far as “clicking” the only thing I recall clicking was to get sales and info from you in newsletter for so unless this membership was in tiny writing I don’t recall that. On the order number to clear it up I got an email that simply said you canceled it and that is all this morning which I’m about to respond to, but as I have said in this for everyone to see been arguing with your company for awhile now and getting nowhere.
13 February 2026
Unprompted review
Reply from Floralsecrets
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide.
Regarding the membership charge, the VIP subscription is presented as an optional offer during checkout and is only added if selected prior to completing the purchase. It is not intended to be applied without the customer’s consent.
As a courtesy, we attempted to process a refund for you. However, since a dispute has already been filed, the funds are currently on hold and we are unable to complete the refund directly on our end while the case is active.
If you would prefer for us to resolve this directly, the dispute would need to be withdrawn first. Once it is closed, we can immediately proceed with the refund.
Please let us know how you would like to move forward, and we’ll assist accordingly.
I never received my order as it kept…
I never received my order as it kept being sent back to the warehouse but the customer service along the way was OUTSTANDING! I’m not even really mad that I didn’t get the product because I got a refund and had timely responses every step of the way. The best customer service I’ve personally ever dealt with.
22 February 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your incredibly kind words. While we’re truly sorry the package kept getting returned to the warehouse, it means a lot to hear that our team supported you well throughout the process.
We believe that even when things don’t go as planned, communication and doing the right thing matter most. We’re really glad we could provide timely updates and get your refund sorted smoothly.
Your feedback genuinely means a lot to us. If you ever decide to give us another try, we’ll be here and happy to help every step of the way. 😊
I had a wonderful experience with… Sophia Anderson
I had a wonderful experience with Sophia Anderson. She was so kind and patient, and she really knew her stuff. She walked me through everything step by step and made the whole process easy and stress-free. She even pointed out things I had missed or didn’t know to ask about, which made such a difference. It’s rare to find customer service like that these days!
21 February 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your thoughtful message! We’re absolutely delighted to hear about your wonderful experience with Sophia.
We’ll be sure to pass along your kind words to her—it will mean a lot. Providing service that goes above and beyond is exactly what we strive for, and your feedback reminds us why it matters.
If you ever need anything else, we’re always here to help! 😊
Beware do not order!
I kept seeing the ads for floral secrets and the bras looked so pretty and they seemed reasonably priced. I ordered one and when I finally got it, it was the smallest bra that I’ve ever seen and nowhere near the actual size I ordered. There’s no way it was the size I ordered! I contacted them, they said you don’t need you to send it back, but will you accept another bra at no cost to, I guess “make it right” or something. I said I was willing to try if this one had been mismarked or something. I still haven’t received it, but today I got a charge through my PayPal account and they’re charging me double what I paid for the original bra! I can’t get to talk to an actual person to have it taken off or refunded. PayPal is not disputing it either. Beware do not order from them.!
17 January 2026
Unprompted review
Reply from Floralsecrets
We’re sorry to hear how frustrating this has been and understand why you’d be concerned.
To clarify, the recent charge you’re seeing is not for the replacement bra. It was related to the VIP subscription. When you contacted our phone support team, the subscription was canceled and the charge was fully refunded.
Your replacement bra is currently being processed. An email will be sent to you as soon as the tracking number becomes available.
If you have any additional questions or would like an update on the shipment, please feel free to reach out to us directly.
Absolutely horrible company
Absolutely horrible company. Don't waste your time and money. Got unexpected charges, after ordering two bras got charged for 6. Customer service is horrible, lack of communication and told would only get 30% refund even though we immediately emailed the company after seeing we were charged for 6 bras rather than 2. And on top of that the bras that we got charged for aren't even the correct size. Bras themselves look nice, fit looks awkward and aren't super comfortable.
Buyers BEWARE! Definitely a scam!
19 February 2026
Unprompted review
Reply from Floralsecrets
We’re very sorry to hear about your experience and understand how frustrating this must feel. That’s certainly not the experience we want for our customers.
We’d like to review your order details right away to clarify the quantity, the charges, and the sizing issue so we can provide the proper resolution. Could you please share your order number or contact our support team directly at support@floralsecrets.co
with your order information?
Once we have those details, we’ll investigate thoroughly and assist you as quickly as possible. Thank you for bringing this to our attention.
Exactly what I was looking for
The staff was amazing and so helpful. The bras are incredibly beautiful. I can't wait for my replacements that actually fit to come. The original ones I'm going to find someone to give them to
10 February 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your kind words about our team and the bras—we really appreciate it!
We’d love to check on the status of your replacement order to make sure everything is on track. Could you please share your order number or the shipping address, so we can review it for you?
We’re here to help and want to make sure your new size arrives smoothly. 😊
I ordered four bras for my wife
I ordered four bras for my wife. When they arrived they were too small. I contacted them for a return and Claire got in touch. She stated to measure my wife and she would replace the small items. They arrived yesterday in the new size without having to return the first delivery. Fantastic service.
18 February 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your kind feedback! We’re glad to know that Claire was able to help with the sizing and get the replacements to you quickly. It’s wonderful to know the new size worked out and that the process was smooth for you.
We truly appreciate your support. We are very happy to know that you had a fantastic experience. If you ever need anything else, we’re always here to help! 😊
Great customer service
Great customer service. Had a problem and they fixed it right away
23 January 2026
Unprompted review
Reply from Floralsecrets
Providing quick and helpful support is always our goal. Thank you so much for your wonderful feedback :)
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