Floorscan Acoustics Ltd Reviews 

140
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Terrible customer service. Unclear returns process. Wouldn’t accept a return a few days late. Lack of after sale support

Rated 5 out of 5 stars

I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation... See more

Company replied

Rated 5 out of 5 stars

We contacted Floorscan to look at the possibility of improving the sound proofing the walls in our apartment. We have lift shaft and motor room next to our apartment. Chris Trafford from Floorscan... See more

Rated 5 out of 5 stars

An enthusiastic team from whom I received prompt, no obligation advice on my noise issues. Upon providing me with options I instructed works to be carried out on my property with outstanding results.... See more

Company details

  1. Acoustical Consultant
  2. also in
  3. Building Materials Store
  4. Insulation Materials Store
  5. Insulator Supplier

Written by the company

Floorscan provide the one stop shop for all your soundproofing needs.


Contact info

4.1

Great

TrustScore 4 out of 5

140 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(140)

1 review in the last 12 months

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Rated 3 out of 5 stars

The flooring arrived quickly

The flooring arrived quickly. The service was good however when laid the tongues and grooves didn't line up properly on the adjoining boards so there was a slight ridge.

4 May 2022
Floorscan Acoustics Ltd logo

Reply from Floorscan Acoustics Ltd

Thank you for the review. I am glad the product arrived promptly for you.

The dB Cem Panel is a very heavy and brittle board and can take some work in installation. If the product is causing issues please contact the office and we can see if we can assist.

Thanks

Rated 4 out of 5 stars

Very good service

Very good service,
unfortunately my first order was damaged,
but the damaged boards were replaced.
My second order was better only one board was with little damaged nothing big.
Over all a very good company,
I will order again from Floorscan acoustic Ltd
Thanks,
Jerome

25 March 2022
Rated 5 out of 5 stars

I highly recommend shopping with this company.

Very good and recommendable company. I made a small mistake while ordering but the staff reacted very quickly and helped to solve it. Especially thanks to Linda L. for help. I will definitely be back when I need the products that this company offers.

3 December 2021
Unprompted review
Rated 5 out of 5 stars

I ordered a product to go under…

I ordered a product to go under chipboard flooring for work on my home. The product was no longer available so the team at floor scan called me to let me know. They asked about my project and were able to give me an alternative, which has worked out really well. The bonus is the new product is made out of recycled plastic so pleased to be sustainable too.

29 September 2021
Rated 5 out of 5 stars

Great service, fast delivery

Great service! I ordered some gym flooring for my garage. It arrived very quickly, it’s really good quality and the prices were the lowest I could find. Overall very happy, and will be using Floorscan again in the future!

8 May 2021
Rated 5 out of 5 stars

Great products

Great products, and after a poor courier service, our complaint was answered and dealt with really well. All due Credit Simon called back on a Sunday to deal with a slight issue.

Great customer service

13 April 2021
Rated 5 out of 5 stars

Helpful office, the back order arrived.d

I have two orders with Floorscan Acoustics. The office helpfully consolidated the order and I was able to add to the first order. The first has gone into back order after I had received an email indicating a delivery date. Luckily, this item is not yet on the critical path.
The office rang to apologise that the second order delivery would be a day late when it was arriving on the delivery date I expect had been first noticed of.
Dealings with the office have been good.
I will report if invited on the back order.....
And the back order has arrived with a day notice. Upped to 5star because they kept me informed. I'd use them again if required but have mentioned them to others more likely to need the product.

12 April 2021

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