Floormart Reviews 

1,616
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and highly competitive prices, constantly noting that their orders always arrive securely packaged and well protected. People also appreciate the wonderfully helpful support team, smooth communication throughout the entire process, and the remarkably easy online ordering procedure. Some reviewers were not happy with unexpected delivery delays, tracking discrepancies, and occasional communication issues when trying to reach the support team for updates. A few people also mentioned receiving damaged items, missing components, or stale adhesive products that required extra attention and caused frustration.

What people talk about most

Delivery service

People report positive experiences with delivery_service, highlighting prompt shipments and secure packaging.... See more

Product

Customers consistently note ambiguous experiences with product quality and ordering. While some reviewers... See more

Service

Consumers find service to be positive, highlighting an easy ordering process and quick delivery times.... See more

Order

Users describe ambiguous interactions with order processes, reflecting a clear split in customer experiences.... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive rates and good value... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering online and quick delivery by DX. Items professionally packaged. If DX were able to provide a timeslot for delivery rather than just a day it would have been 5 stars. I have used Floo... See more

Company replied

Rated 5 out of 5 stars

Called 4pm Thursday to see if delivery would be possible (2xtubs of wood glue 28kg) for a job the following Monday. Was told to place the order and it would arrive on site that day. I made comments th... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 bevel edge grinders but recieved the wrong ones after a quick call to Phil to explain i recieved the correct ones next day....used to bevel indian stone ...look rustic due to the riven face... See more

Company replied

Rated 5 out of 5 stars

Ordering and delivery of floor grinder was easy to do and arrived in 3 working days as stated. Actually used the floor grinder today and found it easy to use after watching a video on line. There... See more

Company replied


Company details

  1. Flooring Store
  2. Construction Equipment Supplier
  3. Construction Material Wholesaler
  4. Do-it-Yourself Shop
  5. Tool Store
  6. Tool Wholesaler

About Floormart

Written by the company

As the UK’s leading online flooring tools specialist, where others make it difficult, we make purchasing flooring tools outrageously simple. Whether you are looking for specific flooring tools, adhesives, screeds or even carpet tiles and linoleum – Floormarts friendly team of flooring specialists are only ever a phone call away. Whether you prefer to give us a call, make use of our live chat service or even pop-in to our stocked trade counter, every member of our team is ready and willing to go the extra mile to ensure you are equipped to the fullest. Offering rapid delivery times and hugely competitive prices, Floormart strive to provide you the best possible customer service we can.

We at Floormart avidly believe in and support the development of the flooring industry and the individuals that call themselves members. We back our commitment to the flooring industry through the active sponsorship of different industry bodies, including the NICF, FITA and CP Assessments. Whether you are new to the flooring industry, or are a seasoned veteran, we have you covered with absolutely anything and everything you ever may need.

Simply browse our straightforward website, or give us a call today to start your Floormart journey.

Visit Our Website

Flooring Tools

Flooring Accessories

Adhesives & Compounds

Vinyl & Rubber Flooring

Carpet Tiles

Linoleum Flooring

Luxury Vinyl Tiles (LVT)

Entrance Matting


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.4

All reviews

(1,616)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rewmar adhesive

Ordered some wood flooring adhesive from Flooormart. Placed the order at 3.10pm and by 4pm same day it had been dispatched. Next day delivered as promised, can’t fault the whole transaction from placing to receiving the order. Great service!
Top flexible wood flooring adhesive to stick wood flooring to concrete/screeded floor.

19 August 2025
Floormart logo

Reply from Floormart

Thank you for the great review, we really appreciate it and hope to see you again soon!

Rated 5 out of 5 stars

Service

Service: sound, efficient and effective - thanks

13 August 2025
Floormart logo

Reply from Floormart

Thank you for the great review David!

Rated 5 out of 5 stars

Carpet scissors

Excellent item easy to order quick delivery good price
Overall very satisfied
Thank you

18 August 2025
Floormart logo

Reply from Floormart

Thank you for the great review!

Rated 2 out of 5 stars

I paid extra for quick delivery and…

I paid extra for quick delivery and items arrived over a week AFTER the date I paid for extra for the items to arrive!

Products are as ordered it was the delivery that was the issue.

8 August 2025
Floormart logo

Reply from Floormart

Thank you for your feedback, we’re pleased to hear the products were as expected.

We are sorry to hear you were disappointed with the delivery time. We don’t offer expedited delivery as a service, and our lead times are outlined on our website at the point of ordering. That said, we understand how frustrating delays can be.

We appreciate your feedback, and if you do have any further queries or issues, please feel free to get in touch.

Rated 2 out of 5 stars

Delivery & communication was very poor

Flooring was good but delivery was shockingly bad. First off no email about the order or delivery details, I had to chase them up about delivery. I ordered the Monday they said on the phone it would be Friday & I would get a text with tracking but nothing came. I called again to be told it was missed off the suppliers order & it would be sent again Monday and wait for text with tracking. Eventually it turned up Tuesday. Why they told me to wait till Friday for delivery is what annoyed me as I waited in most of the day for nothing, could have just told me the first time I called it was missed off the order.

13 August 2025
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Reply from Floormart

Thank you for your feedback, we are pleased to hear you were happy with the flooring.

We’re very sorry for the experience with the delivery and the lack of clear communication. On this occasion, it appears there was an issue with the manufacturers order, and we completely understand how frustrating it must have been to wait in unnecessarily.

We take this on board, as you should have been informed sooner, and we’ll be reviewing this internally to improve communication in situations like this going forward.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, professional flooring tools and reliable services. If possible to reduce minimum free delivery requirement, so more customers can enjoy the price advantageous.

13 August 2025
Floormart logo

Reply from Floormart

Thank you for the kind review!

Rated 5 out of 5 stars

New welder and accessories

Very quick delivery! I needed an invoice in PDF format, so I emailed the support team and received a helpful reply the next day. Excellent service overall — very pleased with my purchase and the customer support.

13 August 2025
Floormart logo

Reply from Floormart

Thank you for the great review, we really appreciate it!

Rated 5 out of 5 stars

Fast delivery

Fast delivery . Well packaged

8 August 2025
Floormart logo

Reply from Floormart

Thank you for the great review Beth, we really appreciate it!

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