Super service, product and best price out there Really happy with service and price. Special thank you to Danielle for helping with special requests re delivery, with a friendly professional manne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris from sales was absolutely brilliant, from the initial inquiry to making the final payment. He was very patient in answering my many, many queries and regularly checked in at every step of the pr... See more
Company replied
we ordered the wrong flooring on line so we visited the showroom to sort a replacement and was looked after by Lily! she gave us all the information we needed as well as space for us to make our new c... See more
Company replied
When I had an issue with payment on the website I gave up. Then I got a phone call from Russell in sales and he gave great product advice as I had not allowed enough underlay or glue and sent me a pr... See more
Company replied
Company details
About Flooring365
Written by the company
Flooring 365 - Your Flooring Solution, 365 Days a Year
Welcome to Flooring 365, your premier destination for high-quality flooring solutions across the UK. We specialise in a comprehensive range of flooring options, including luxury vinyl tile (LVT), laminate, wood, sourced directly from leading manufacturers.
Our commitment is to provide an exceptional customer experience from start to finish. We offer:
- Extensive Product Range: Find the perfect style and grade for your home or commercial project.
- Competitive Trade & Retail Pricing: Exceptional value without compromising on quality.
- Expert Advice: Our knowledgeable team is here to guide you to the best choice for your needs and budget.
- Nationwide Delivery: Reliable and fast delivery service to your doorstep or site.
At Flooring 365, we believe in quality, service, and trust. We are dedicated to ensuring your complete satisfaction, making us the reliable partner you can count on every day of the year.
Choose with confidence. Choose Flooring 365.
Contact info
Unit 4 Crosland Moor Garage, Blackmoorfoot Road, HD4 5AQ, HUDDERSFIELD, United Kingdom
- 03330020175
- sales@flooring365.co.uk
- www.flooring365.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flooring 365 we're fantastic
Flooring 365 we're fantastic. Their website is easy to use and very simply laid out so could be followed. Their checkout service was smooth and no hi-cups. Their customer service is spot on and they call you after to secure a delivery date and location with you and read the detail of delivery. Big kudos to Danielle for being attentive and calling me.
1 June 2026
Unprompted review
Reply from Flooring365
Thanks for your review. We really appreciate your comments and everything you've mentioned sounds positive. If there’s anything that stopped this being a 5-star experience, we’d genuinely love to hear your feedback as we're always looking for ways to improve.
The Flooring365 Team
Flooring looks great
Arrived early and the driver reversed down the drive as asked. The lady that I spoke with was great and the flooring arrived undamaged.
27 May 2026
Unprompted review
Reply from Flooring365
Thanks for your review. We're pleased everything went smoothly and that you're happy with your flooring!
The Flooring365 Team
Rang to make my order
Rang to make my order, the salesman Chris was really helpful & explained the product to me & placed my order with him
I then i spoke to a lovely lady called Danielle & we went through the Delivery.great customer service
Such a good company to deal with
27 May 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s nice to hear the whole process felt easy and well looked after from the first call right through to arranging delivery.
The Flooring365 Team
Amazing aftersales
Ordered 40sqm of oak flooring last night.
I had a call this morning from Danielle to book in a delivery date which is this coming Monday which is brilliant and couldn't be any more efficient.
Well done Danielle !!!
26 May 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. Getting everything organised quickly after ordering is exactly what we aim for, and it’s great to know Danielle made the process feel easy and efficient.
The Flooring365 Team
Placing the order was a bit of an issue…
Placing the order was a bit of an issue however when customer care got involved everything moved smoothly. Updates from Danielle were greatly appreciated and helpful
15 May 2026
Unprompted review
Reply from Flooring365
Thanks for your review. We appreciate you sticking with us while we got everything sorted, and it’s good to know Danielle’s updates helped along the way.
If there’s anything that stopped this being a 5-star experience, we’d love to hear it.
The Flooring365 Team
Customer service was very good but I…
Customer service was very good but I ordered some laminate, was all booked for delivery through them then she called me back to apologise as they didn't have the stock - it was discontinued.
Lady was very apologetic but the company need to update their stock online before customers are left disappointed.
10 May 2026
Reply from Flooring365
Thanks for your review. We appreciate your comments and completely understand the disappointment when a product is no longer available.
Unfortunately, in this case the stock had recently been discontinued and the website had not yet updated. As soon as this was picked up, our team got in touch straight away to let you know.
The Flooring365 Team
Reply from Flooring365
Thanks for your review, we really appreciate it.
The Flooring365 Team
Ordering online simple and easy and…
Ordering online simple and easy and customer service was very efficient. Thanks to Daniellie and the team you have been extremely helpful.
8 May 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. Nice to hear everything was straightforward and that the team helped make the process easy from start to finish.
The Flooring365 Team
Great customer service
Great customer service. Professional, courteous and knowledgeable. Russell and Danielle were great.
7 May 2026
Unprompted review
Reply from Flooring365
Thank you for your kind review. Providing professional and knowledgeable service is exactly what we aim for, so it’s great to hear Russell and Danielle were able to help.
The Flooring365 Team
Half the price of the high street stores
Spent a lot of time looking for engineered wood flooring locally. The prices were just too much. I wanted to support local but it was too expensive. Found my flooring here at half the price. Spoke to the staff first by calling to check the stock and delivery times. Very friendly and went out of their way to help. I was a bit hesitant at first due to some of the recent reviews, but followed my gut. Glad I did I ordered on Tuesday and got my delivery express on the Thursday. Happy so far with the product which is very good quality. Will wait to see once laid, but in terms of buying experience, delivery and quality 5 stars.
Update....
Got the flooring which is now down very good quality looks 😍 lovely.
7 May 2026
Unprompted review
Reply from Flooring365
Thank you for your great review. We’re pleased you found the right engineered wood flooring at a price that worked for you. Providing high-quality flooring, helpful service and fast delivery is exactly what we aim for, so it’s lovely to hear that reflected in your experience.
We know the flooring will look fantastic once fitted.
The Flooring365 Team
Had the pleasure of speaking to…
Had the pleasure of speaking to Danielle the other day on the phone , she made my day and was so helpful !
Great customer service thanks so much Danielle
4 May 2026
Unprompted review
Reply from Flooring365
Thank you for your lovely review. We’re so pleased Danielle was able to help and provide the level of customer service we always aim for. We’ll be sure to pass your kind words on to her.
The Flooring365 Team
Great company to deal with
Great company to deal with. Spoke to both Chris and Danielle and both were extremely efficient, polite and helpful. Everything about the order went to plan and flooring arrived on the day it was supposed to and looks great. Good price too for quality flooring. I will definitely use Flooring365 again if I need any further flooring.
27 April 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s good to know everything went smoothly from ordering through to delivery, and even better to hear you’re happy with the flooring itself. We look forward to helping again in the future.
The Flooring365 Team
Engineered wood floor
After sales contacted me with advice for underlay before delivery.Delivery was on the day they said and I am really happy with the flooring I ordered.I would definitely recommend to friends and would order from them again. Great service,friendly staff
30 April 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s good to know everything from the advice before delivery right through to the finished floor met expectations. We look forward to helping again in the future.
The Flooring365 Team
Reply from Flooring365
Thanks for your review!
The Flooring365 Team
Very good helping me pay over the phone…
Very good helping me pay over the phone Chris and Danielle for the immediate follow up call to organise delivery excellent
30 April 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s good to know everything was handled quickly and made easy for you from start to finish.
The Flooring365 Team
Very poor customer service
Very poor customer service. Be careful of the returns policy. Ordered the wrong version of the right product and they would not exchange the product after 3 weeks. 14 day returns/exchange policy which is clearly completely inflexible.
30 April 2026
Unprompted review
Reply from Flooring365
Thank you for your review Charles.
We're sorry that you feel disappointed in the service we gave you.
You ordered online and the product is clearly advertised as Click Lok. All our correspondence with you, after the point of sale, also clearly referred to the product as Click Lok.
The sample you received clearly showed a click system product and it was labelled as such.
We do not offer the product in a Tongue and Groove version, so it's unclear how you became confused.
The warehouse run a strict fourteen days returns policy, which you are well outside of, unfortunately.
The Flooring365 Team
Very friendly service from Danielle and…
Very friendly service from Danielle and everything was made very clear and simple. Thank you.
30 April 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it. We’re glad you found the flooring you were looking for and our communication was clear.
The Flooring365 Team
Great price for engineered oak wood and…
Great price for engineered oak wood and exactly the finish we were looking for
7 April 2026
Reply from Flooring365
Thanks for your review, we really appreciate it. We’re glad you found the flooring you were looking for, getting the right finish makes all the difference.
The Flooring365 Team
Flooring order with 365
Ordering was simple and quick to process.
Online assistance offered help to order if needed.
The Followup phone call to arrange delivery by Danielle was informative, polite and explained the process thoroughly.
28 April 2026
Unprompted review
Reply from Flooring365
Thanks for your review, we really appreciate it.
Everything you’ve mentioned sounds positive, so if there’s anything that stopped it being a 5-star experience, we’d really value your feedback.
The Flooring365 Team
Reply from Flooring365
Thanks for your review, we really appreciate it. It’s good to know you felt you got both quality and support, that’s what matters most.
The Flooring365 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.