Only just joined so no real experience. I had no problems so far. Creating an account seemed easy. I have two properties and I hope I can have one login to both accounts like I had with Eirtricity. F... See more
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Review summary
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James was the first representative who was any help in dealing with the problem I had with getting the Emerald Park tickets as I was on to 3 or 5 other staff and got no satisfaction so thank you James... See more
Company replied
It was easy enough moving my electricity service to Flogas in June 2026. However, I have contacted customer service several times about the promised Emerald Park tickets. I have called at least twi... See more
Company replied
Door to door sales man extremely helpful and keen to get business. EV rate (2-5) very competitive for anyone with solar panels/ battery.
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Company details
Written by the company
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Contact info
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Ireland
- 041-2149800
- info@flogas.ie
- www.flogas.ie
3.6
Average
1K reviews
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Reply from Flogas Ireland
Hi Amy,
Thank you for your lovely feedback! We're delighted to hear that switching to Flogas was quick and easy. We know that changing energy providers should be a simple, hassle-free experience, and it's great to hear we delivered that for you.
We're delighted to welcome you to Flogas and look forward to looking after you!
Kind regards,
Gill G
Flogas Customer Experience Team
Got through to customer care without…
Got through to customer care without much trouble and they sorted my problem straight away
26 October 2026
Reply from Flogas Ireland
Good Evening
Thank you for taking the time to share your lovely feedback! We're delighted to hear that you were able to get through to our Customer Care team easily and that your issue was resolved straight away.
We know how important it is to be there for our customers when they need us, which is why we continue to invest in our people, their training and the support they need to deliver the best possible service. It's really encouraging to hear when we're getting it right!
Thanks again for your kind words and for choosing Flogas.
Kind regards,
Gill G
Flogas Customer Experience Team
Switching electricity to FloGas was…
Switching electricity to FloGas was very simple and seamless
22 October 2026
Reply from Flogas Ireland
Hi Jean,
Thank you for your lovely feedback! We're delighted to hear that switching to Flogas was such a simple and seamless experience. Making things easy and hassle-free for our customers is really important to us, so it's wonderful to know we got it right for you.
We're delighted to have you on board and thank you for choosing Flogas!
Kind regards,
Gill G
Flogas Customer Experience Team
Sonia was a great example for your company
Sonia was more than helpful. Very professional, courteous,and helpful. Explained the situation clearly and promised to call back on Tuesday and did just that. Very friendly in her approach and a pleasure to deal with. As a retiree with over 40years of dealing with the public I was impressed. Paul.
27 October 2026
Unprompted review
Reply from Flogas Ireland
Hi Paul,
Thank you so much for taking the time to share such lovely feedback. It's wonderful to hear that Sonia made such a positive impression through her professionalism, friendliness and commitment to following through on her promise to call you back.
Coming from someone with over 40 years of experience dealing with the public, your kind words mean even more! We'll be delighted to share your feedback with Sonia, who I'm sure will really appreciate it.
Thank you again for your support and for choosing Flogas.
Kind regards,
Gill G
Flogas Customer Experience Team
No hassle good value no stress
12 October 2026
Reply from Flogas Ireland
Hi Breda,
Thank you for your lovely review! We're delighted to hear that you've found our service hassle-free, good value and stress-free. That's exactly the experience we want for all our customers.
We really appreciate your support and thank you for choosing Flogas!
Kind regards,
Gill G
Flogas Customer Experience Team
Good service
19 October 2026
Reply from Flogas Ireland
Good evening Frank,
Thank you so much for your lovely feedback! It's wonderful to hear that you had a good experience with us. We really appreciate you taking the time to share your kind words, and it means a lot to know you're happy with the service you received.
Thanks again for choosing Flogas, Frank. We're delighted to have you as a customer!
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Good Morning Caroline,
It's lovely to hear that you found the information provided by our team so helpful. We always aim to make things clear and straightforward for our customers, so we're delighted you had a positive experience.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
Exceptional Customer Service from…
Exceptional Customer Service from Anabel Corrigan – A True Credit to Flogas!
I want to give a very special five-star review to Anabel Corrigan from Flogas Customer Support.
I was absolutely distraught, extremely upset and overwhelmed by the situation surrounding the reconnection of my electricity.
I had been dealing with ESB and had spoken to several people, but unfortunately, I felt I was getting nowhere. I was passed from one person to another, told to make phone calls and send letters, which I did, and eventually told that my electricity would not be reconnected until the following Tuesday.
I was at my wits' end and genuinely distressed by the whole experience.
Then I spoke to Anabel at Flogas, and what an incredible difference she made!
She was exceptionally kind, compassionate, understanding and professional. She listened to me, understood how upset I was and genuinely went above and beyond to help.
There was a reconnection payment of approximately €251.65 involved, and Anabel helped me through the process. To my absolute relief, within less than an hour, someone arrived to reconnect my electricity.
After everything I had been through, I cannot begin to explain what a relief that was.
Anabel treated me with kindness, patience, dignity and respect at a time when I desperately needed someone to listen and help.
I cannot praise her highly enough. She is an absolute credit to Flogas, and I sincerely hope her managers and senior management recognise what an outstanding employee they have.
Anabel, thank you from the bottom of my heart. You turned an incredibly distressing experience into such a positive one. I will never forget your kindness and help.
Five stars for Anabel. She deserves every single one!
Caroline
23 October 2026
Unprompted review
Reply from Flogas Ireland
Hi Caroline,
Thank you so much for taking the time to share such a heartfelt review. We're truly sorry for the distress you experienced while trying to have your electricity reconnected, but delighted that Anabel was able to make such a positive difference when you needed help the most.
It's wonderful to hear how her kindness, compassion and determination helped turn such a difficult situation around. Knowing that she made you feel genuinely listened to, supported and cared for means a great deal to us.
Please be assured that your lovely comments will be shared with Anabel and our senior management team. We're incredibly proud to have colleagues like Anabel who go above and beyond for our customers, and she thoroughly deserves this recognition.
Caroline, thank you again for your incredibly kind words. Feedback like yours reminds us what great customer service is all about.
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Good Morning,
It's great to hear that switching to Flogas was such an easy and hassle-free experience. We always aim to make the process as smooth and straightforward as possible, so it's lovely to know everything went well for you.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
Not waiting too long to be answered.
Not waiting too long to be answered. Very patient in looking up invoices and trying to make sense of contradictory invoices. Spent about 40 minutes helping me for which I am thankful.
22 October 2026
Unprompted review
Reply from Flogas Ireland
Good evening Conal,
Thank you for taking the time to share your experience. We're delighted to hear that you were answered promptly and that our advisor took the time to patiently work through your invoices and help make sense of the conflicting information.
We really appreciate your kind words and are pleased that you felt supported throughout the call. Providing clear explanations and taking the time to help our customers is exactly the level of service we strive for.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
The rep shay was very helpful and…
The rep shay was very helpful and knowledgeable
22 October 2026
Unprompted review
Reply from Flogas Ireland
Hi John,
It's lovely to hear that Shay was so helpful and knowledgeable during your interaction with us. We're delighted that you had such a positive experience, and we'll be sure to pass your kind words on to Shay, who I'm sure will really appreciate the recognition.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
Excellent customer service from Flogas…
Excellent customer service from Flogas today. We found the team very helpful, professional and pleasant to deal with They took the time to listen to our query and explain everything clearly. It’s lovely to receive such good customer service. Thank you again for your help 🙏
22 October 2026
Unprompted review
Reply from Flogas Ireland
Hi AN,
What wonderful feedback to receive! We're delighted to hear that our team made such a positive impression and took the time to listen, understand your query and explain everything clearly.
Providing friendly, professional and genuinely helpful service is exactly what we strive for, so it's lovely to know this was reflected in your experience. We'll be delighted to share your kind words with the team.
Thank you for choosing Flogas and for taking the time to recognise their efforts.
Kind regards,
Gill G
Customer Experience Team
Good customer treatment
The officer was very attentive to my difficulty with getting my statement. She was very resourceful and quick in finding solutions to it. Her approach in handling my need was quite polite and friendly. She spoke gently such that I could hear her without asking her to repeat herself.
She spotted some omissions in my account particulars and got them updated. I was carried along, very well assisted and felt very happy yesterday.
21 October 2026
Unprompted review
Reply from Flogas Ireland
Hi Cyriacus,
Thank you for sharing such lovely feedback. We're delighted to hear that our advisor was so attentive, patient and helpful in resolving your statement query and ensuring your account details were updated.
It's particularly nice to hear that she took the time to explain everything clearly, kept you informed throughout and made you feel genuinely supported. This is exactly the kind of customer experience we strive to deliver, and we'll be delighted to share your kind words with the team.
Thank you for choosing Flogas and for taking the time to recognise the care and effort you received.
Kind regards,
Gill G
Customer Experience Team
It was really good customer support.
22 October 2026
Unprompted review
Reply from Flogas Ireland
Hi Sinem,
We're delighted to hear that you had such a positive experience with our Customer Service team. It's always lovely to know that our customers feel well supported, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
No hassle with setting up.
15 October 2026
Reply from Flogas Ireland
Hi Diane,
We're delighted to hear that getting set up with Flogas was such a hassle-free experience. Making things simple and straightforward for our customers is really important to us, so it's lovely to know everything went smoothly for you.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
Excellent help from Janice
I had several issues with my account and called customer service 3-4 times before, but never got a clear explanation. I received two or three bills in a row and the problem stayed unresolved even though I kept submitting meter readings.
Today I spoke with Janice, and it was a completely different experience. She spent about half an hour with me, explained things clearly and took real steps to fix all of my issues. I was also able to set up my new IBAN for direct debit during the same call.
Thank you, Janice, for being patient, professional and genuinely helpful. I really appreciate it.
21 October 2026
Unprompted review
Reply from Flogas Ireland
Hi Merve,
Thank you for taking the time to share such thoughtful feedback. We're sorry that your earlier experiences left you without clear answers and that you had to contact us several times to get your account issues addressed.
It's wonderful to hear that Janice was able to turn things around for you. Taking the time to listen, explain everything clearly and work towards resolving your concerns is exactly the level of care we want every customer to experience.
We'll be delighted to pass your lovely comments on to Janice, who I'm sure will really appreciate them.
Thank you for your patience and for giving us the opportunity to put things right.
Kind regards,
Gill G
Customer Experience Team
Thank you Stephanie
Stephanie McManus in Customer Service was so so helpful and went above and beyond to solve my query. I am really grateful for her help and very happy with the service received.
21 October 2026
Unprompted review
Reply from Flogas Ireland
Hi Margaret,
What wonderful feedback to receive! We're delighted to hear that Stephanie went above and beyond to help resolve your query and made such a positive difference to your experience.
It's always lovely to hear when a member of our team has made a customer feel genuinely supported. We'll be sure to share your kind words with Stephanie, who I'm sure will be thrilled to receive them.
Thank you for choosing Flogas and for taking the time to share your experience.
Kind regards,
Gill G
Customer Experience Team
Reply from Flogas Ireland
Good Afternoon John,
We're delighted to hear that you were given clear, helpful information and, more importantly, that you felt genuinely cared for. Providing a friendly and supportive experience is really important to us, so your kind words mean a lot.
Thank you for choosing Flogas and for taking the time to share your experience.
Kind regards,
Gill G
Customer Experience Team
easy to sign up
15 October 2026
Reply from Flogas Ireland
Good Morning,
It's great to hear that you found signing up with Flogas quick and easy. We always aim to make the process as straightforward as possible, so it's lovely to know you had a positive experience.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
*NOW UPDATED ON 5/11/2026**Worst complaint handling I’ve experienced: two months and counting over a €4.58 error
****REVIEW UPDATED ON 5/11/2026 FURTHER DOWN****
Avoid Flogas if you value your time. A simple billing error has turned into a two-month fight, and the way they've handled it has been unacceptable.
On 7 August they took a direct debit from our account before the due date on the bill, while the account was already in credit. The amount is small (€4.58), but the principle isn't, and neither is the way they've dealt with it.
I first emailed on 12 August. What followed was a month of generic replies from a different agent each time, none of whom answered my actual question. I was told it was with a "banking team", then a "billing team", then "a workflow". Nobody took ownership. I had to chase over and over, and it was only after I phoned on 11 September to log a formal complaint that anyone looked at it properly. Flogas then admitted in writing that the direct debit should not have been taken. That should have been the end of it.
Instead it got worse. On 24 September they told me my complaint had been escalated and the Complaints Resolutions team would contact me within ten working days. Nothing. My follow-up on 9 October, with a deadline, was ignored. Another email on 15 October, which also went to their social escalations address, has had no reply either. Their own Code of Practice promises a response within 20 working days and regular updates if it takes longer. They have ignored their own promises at every step.
I have now had to involve the regulator (the CRU), who had to contact Flogas themselves just to find out where my complaint stood. That's how bad it's got.
An error this small should have taken one email to fix. Instead it has taken weeks of my time, countless emails and a call, and I still don't have a proper response. If you're a Flogas customer, keep a record of everything and be prepared to chase.
I cannot recommend Flogas.
Update:
I'm updating this review to reflect the outcome. After I posted it, Flogas's Social Escalations team contacted me and dealt with the matter professionally. In particular, I'd like to thank Shane, who was efficient, professional and diligent in looking into everything and bringing it to a conclusion. My complaint was formally upheld and closed. Flogas apologised, explained how the amount collected on 7 August had been calculated, confirmed that I will now receive one invoice with an accurate direct debit date, and applied a credit to my account for the service failings and the delayed response to my complaint. I'm satisfied with that outcome.
I'm keeping my 1-star rating, though, because of what it took to get there. I first reported the early direct debit by email on 12th August 2026. I received no resolution until I escalated the complaint myself, involved the CRU, and posted this review, more than two months later. Getting there was frustrating and very time consuming. It meant a phone call and repeated emails, chasing replies that never came, preparing a complaint for the CRU, and going over the same facts again and again with different people. Flogas's own complaints process sets out response timeframes, and these were repeatedly missed, including by the billing side of the business. A customer should not have to go to a regulator and a public review site to get a reply to a billing query.
I'm glad it was resolved in the end. My rating reflects the experience of getting there, and I would reconsider it if Flogas handled the first response to a complaint like this properly.
12 August 2026
Unprompted review
Reply from Flogas Ireland
Good Morning Declan,
Thank you for taking the time to share your experience. I'm genuinely sorry for the frustration and inconvenience you've experienced, particularly over what should have been a straightforward billing issue.
We completely understand that your concern is not about the €4.58, but about the time you've spent trying to get answers, the lack of clear communication and the failure to follow through on commitments made to you. This is certainly not the standard of service we aim to provide.
We take your feedback seriously, particularly your concerns around complaint ownership and the delays in providing updates. We would welcome the opportunity to review how your complaint has been handled and ensure your outstanding concerns are properly addressed.
Please contact us at SocialEscalations@flogas.ie, referencing your Trustpilot review and if you can provide your account number and contact details, so we can follow up on your case.
Kind regards,
Gill G
Customer Experience Team
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