FlipKey Reviews 

Service was great just surprised you had to pay for the holiday in full at the time of booking.

I booked a vacation home for an upcoming trip after looking for a while and finally stumbling across the perfect one. I immediately booked it, after looking at the availability calendar which said it had just been updated. After booking the home, the money immediately came out of my account. The house owner messaged me the next day asking me to cancel the trip because the house was not available (the calendar said otherwise). Upon calling Flipkey to cancel my trip, they told me not to cancel because I wouldn’t receive my refund of hundreds of dollars due t the policy and to wait for the house owner to cancel the trip. I looked up the house owner via google and found she has MULTIPLE fraud cases against her for doing this same thing to customers. After calling Flipkey for EIGHT days trying to get a refund from a house owner that VERY obviously was trying to scam me, they finally sent her a SECOND 24 hour notice to cancel the booking so that I could receive my refund. After dealing with a non-responsive house owner with multiple lawsuits for fraud, and Flipkey who protects their house owners more than their customers- taking 8 days to resolve an issue which should’ve been resolved in 1- I will never book via Flipkey again. I will also be telling everyone I know going on vacations, including associates, friends, and family to not use this company. They do not follow thru with cases against house owners (I had to call multiple times to keep the process rolling) and they have house owners on their site who are very obvious scammers. Flipkey needs a better process in place to protect their renters, because I’m one of the lucky ones who actually got their money back.

Reliable service, easy access

Very easy tu use, the customer service is extraordinary well.
So fully recommenced 👍🏼

Spent quite a bit of time searching for the right place which showed availability during my weekend only to have the host message back and say it’s unavailable. Why show availability when it’s not?
Also, payment is still showing a pending payment on my credit card statement even after host canceled.

We have 2 luxury 4 star properties for rental in Southern France, since 2019. We opened an account with Tripadvisor for publication and advertising on their property rentals site (Flipkey). We also opened an account with Booking.com. The comparison in professionalism between both cannot be starker! Tripadvisor property rentals are a disgrace, both for owners and for renters. There is no quality follow-up, no clear cancellation nor reservation nor cost price policy, no transparency. We are surprised people would book at all with this intermediary.

Very strange cancellation policy. No answer to emails. Worst booking site I ever used.

Please save yourself time dont not book with this company, if anything goes wrong they will keep your money better off going through a travel agency. Flipkey is associated with Trip Advisor they got me dont become the next victim.

Was very fast and easy!
Provided many good options of different price ranges.

The search up process was very smooth and easy. I was able to search exactly what I wanted for the price I wanted.

Easy to use, outstanding response and service from respective property manager, at a great price! What more can you ask for!!

FlipKey is amazing! It allows me to make deposits on places I want to rent and gives me plenty of time to pay off the remaining balance. I highly recommend FlipKey for anyone trying to make accommodations while on a budget.

We haven't taken our trip yet and this is my first time using flipkey but I am very happy with the service that I have received. I booked my trip on short notice (about 5 weeks in advance). I paid the initial deposit of $303 and the second half was due in 2 days. My bank closed for the 4th of July and did not post my deposits so I was unable to pay my second half on time. I got an email saying they were keeping my whole deposit. I was able to contact customer service and the property owner on the 4th of July to explain my situation. They were both extremely helpful and understanding. I was given 3 more days to pay the full amount and then they would refund the initial $303.

Good day,
The apartment was free for all August, but a real condition, after payment, was three days all ready occupied...
Lack of update.
I'm in touch with the owner.

Fantastic home with fantastic people to deal with. We went up to Lake Gregory and stayed at a beautiful view home over the lake for our elopement. Once back home we realized I left our marriage certificate on top of the fridge. I called and Anthony sent someone to the house and the certificate had fallen behind the fridge. They retrieved and are sending to us. Thank you everyone at Flipkey for making our stay warm.

This company is a joke!!! I had family coming in 7 1/2 hours away from Illinois for July 4 and yesterday I received an email that the booking was cancelled..... and to much surprise 🙄 there are NO other houses available.... I will make sure every person I know knows that this company is HORRIBLE! I am extremely frustrated and now my family and I have no place to stay. Thanks a lot for ruining the only vacation we were going to have this year 👍🏻

Flipkey was very easy to use and had many wonderful home selections for the San Antonio area. We booked and payed for BR26929833. The house was perfect for my family and everything was just as advertised. We stayed for a week and loved the screened in porch (with air) and the deer visiting in the backyard. Perfect is not a word I use very often but this home was thoroughly enjoyed by everyone of us.
Paying was easy and done simply. The entire Flipkey experience was easy and great. Flipkey will be used for my next vacation.

Destination Puerto Rico, our place & view was amazing.... I can’t wait to return & explore what this BEAUTIFUL place (PR) has to offer. 100% satisfied....

Booked a condo and received a call week and half later and only two weeks from trip and said condo is over booked and you didn’t pay enough and wouldn’t offer anything equivalent or work with you just wanted to let you know they are canceling your booked and paid for condo.

It's a convenient site. I like the way it works..... however. ... the cut that Flip Key takes is very excessive!!! And you don't know how great the extra fee is until you go to reserve a place. It feels a bit deceptive and not being upfront before you spend all your time searching.