The day before Flexii was 19dkkr. Yesterday when I bought it was raised to 39 dkk. After I bought at 39 dkk price again changed to one year abonnement free then 39 dkk. But still I give 5 star becaus... See more
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Absolutely terrible. Terrible. They have no common sense at all. They don't respond at all. They only respond to what suits them. I'm signed up for automatic payment but it doesn't work properly. Supp... See more
Company replied
I’m satisfied with flexi service and customer support. Customer support is very helpful. One thing they should consider, to launch the sim for kids smart watches. So we could stay contacted with our k... See more
Company replied
I am very impressed, both with network-coverage and with prices. I used to have yousee subscriptions for my household, because I thought network-coverage was superior there. Now I've discov... See more
Company replied
Company details
Written by the company
Velkommen til Danmarks nye teleselskab! Vi har billige mobilabonnementer uden lir. Hos os er alt 100% nemt, 100% digitalt og 100% billigt. Vores vision er at skabe et nyt teleselskab sammen med vores kunder
Contact info
Denmark
- www.flexii.dk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Flexii
Hej Than
Ærgerligt at høre, at vi ikke har holdt niveauet hele vejen 😕 Vi vil rigtig gerne høre mere om, hvad der gik galt – så vi kan blive bedre og (forhåbentlig) vinde dig helt tilbage 💪Skriv gerne til os på trustpilot@flexii.dk, så kigger vi på det med det samme.
De bedste hilsner
Camilla
Great Support from Camilla – Issue Resolved Smoothly
After a frustrating start with Flexii, I’m happy to say that my issue has now been resolved — and I’d especially like to thank Camilla for her excellent support.
Camilla approached the situation with patience, professionalism, and a positive attitude. She listened, understood my concerns, and took the right steps to solve the problem efficiently. Her calm and clear communication made a big difference, and it was reassuring to finally feel heard and supported.
I really appreciate her problem-solving skills and friendly approach, and I hope the company continues to build on this kind of customer care.
Thank you, Camilla, for turning a stressful experience into a positive one!
16 June 2025
Unprompted review
Reply from Flexii
Hi Syed
Thank you so much for your thoughtful words! I truly appreciate you taking the time to share your experience.
It means a lot to hear that my support made a difference, and I’m really glad we could get everything sorted in a way that felt clear and supportive for you. That’s exactly what we’re here for.
Thanks again for the kind feedback – it genuinely made my day 😊
Best regards
Camilla
We wanted to order a SIM card
We wanted to order a SIM card, but encountered issues during the payment process. At the final step, we were asked to authorize a 10,000 KR charge to Flexii, which seemed suspicious—almost like a scam. I tried to find a contact number for support, but couldn’t find one. Has anyone else had a similar experience with Flexii, or can share any information about them? Thanks in advance.
2 June 2025
Unprompted review
Reply from Flexii
Hi Ajmal
Thank you for taking the time to share your experience.
We’re very sorry to hear about the issue you encountered during the payment process. A new SIM card from Flexii only cost 49 DKK.
Please reach out to us directly at Trustpilot@flexii.dk, so we can look into your case and make sure everything is sorted out properly.
Best regards
Anne
2 times i ordered sim card and totally…
2 times i ordered sim card and totally non-functional SIM cards.
21 May 2025
Reply from Flexii
Hi Liliia
Sorry to hear that 😕 That’s definitely not how it should be. Please reach out to our customer service at kundeservice@flexii.dk, and we’ll help you get a working SIM card as soon as possible. Let’s get this fixed
Bedst regards
Camilla
The worst service ever!!
The worst service ever!!! I am in Romania at the moment and I can not use my subscription at all, I can not even receive calls. They do not have phone call support, I am in the middle of a transaction with selling my house in Denmark and I can not use my danish number. If you are attracted by the low price, do not do it!!! You will find yourself with no internet on your phone, no possibility to make calls and you will just recive some emails about instructions that you already did .
20 May 2025
Unprompted review
Reply from Flexii
Hi Medrea
Thank you for your feedback — we're truly sorry to hear about your experience.
We understand how important it is to have a reliable connection, especially during something as significant as selling your home. Not being able to use your Danish number abroad must be incredibly frustrating, and we apologize for the inconvenience this has caused.
Our support is currently available via email and chat to ensure fast and documented help, but we recognize this doesn’t always meet urgent needs. We appreciate your input and will use it to improve both our service and communication.
Please reach out to our support team again, and we’ll do our best to assist you further — especially to make sure your roaming settings and coverage are functioning properly in Romania.
Again, we’re truly sorry for the trouble you've had.
Best regards
Camilla
Cheap and good
30 March 2025
Reply from Flexii
Hi Noam
The perfect combo! Quality without the crazy price tag – that's how we roll. Glad you’re happy with it!
Best regards Camilla
Reply from Flexii
Hi Kateryna
Glad to hear that! We love keeping things simple and good – just like your review!
Best regards
Camilla
Excellent service for a fair price
23 March 2025
Unprompted review
Reply from Flexii
Hej Simão
That's exactly what we aim for – great service at a fair price! Thanks for your review, we appreciate it!
Best regards Camilla
Reply from Flexii
Hej Aris
Kort og godt – vi elsker det! Tak for din anmeldelse, det betyder meget for os.
De bedste Flexii-hilsner fra Camilla
Everything works perfect
Everything works perfect
Web page easy to use
31 January 2025
Unprompted review
Reply from Flexii
Dear Ole
Thank you so much for your review at Flexii.
We are happy to hear that everything works perfect, and our webpage is easy to use.
Best regards
Emilie
One star is too much
One star is too much.
A total lack of service, communication, knowledge...
Have been without a telephone for a while now...
So .. hurry back to a company where you can talk to a person who is able to do what is needed!
26 November 2024
Unprompted review
Reply from Flexii
Dear Stalak
Thank you for your review.
I am sorry to read about your experience with Flexii.
We would be happy to investigate your case further. If you wish to do so, please contact us at kundeservice@flexii.dk. We will be happy to look into this further.
Best regards
Emilie
The customer services
The customer services. They always send me a valuable information, about my payment, my consumer, and when i have problem they sorted out immediately.
4 November 2024
Unprompted review
Reply from Flexii
Dear Alhaytham
Thank you very much for your review here at Flexii. We are super happy about that!
It's great to hear that you find our service great, and we will strive to deliver the same high level of service to you in the future.
I wish you a very good day.
Best regards
Emilie
Shady mobile provider
Shady mobile provider.
When switching to them they move your number before they send a SIM card resulting in 7-10 days without a phone. Customer service doesn’t exist.
14 October 2024
Unprompted review
Reply from Flexii
Dear Miles
Thank you for your review.
We're truly sorry to hear about your experience and the inconvenience of being without service while waiting for your SIM card. This is certainly not the level of service we aim to provide.
We understand how frustrating it must have been to be without your phone for several days, and we appreciate you bringing this to our attention.
Regarding customer service, we take this seriously and would love the opportunity to assist you directly. Please reach out to us at Trustpilot@flexii.dk, and we’ll do everything we can to help you with this.
Best regards
Emilie
Avoid it. Customer service is terrible
I am in a trip in Italy, there is no service in my phone, therefore I cannot use roaming.
Contacted their customer support by email (the only way) but unfortunately they take a day to reply and with automated messages that I already explained previously that I tried all the available options to try to solve the problem - restart the phone, try manually to select a provider, put the simcard in another phone, etc... nothing works. It was working everything fine in Denmark.
I am on my fourth day without internet in a travel. Luckily my wife has Oister and it works fine her internet.
Flexii is cheap but at a cost of a horrible customer service, close to inexistent.
I just cancelled my subscription and going back to my old provider.
25 September 2024
Unprompted review
Reply from Flexii
Dear Franco
Thank you for your review.
I’m truly sorry to hear about your frustrating experience while traveling in Italy. We understand how important it is to have reliable service, especially when you're away from home.
I apologize for the delay in our email responses and the automated messages you received.
We do our best to respond to inquiries within 24 hours so that you can get help with your problems, as we do not offer to contact us by phone.
Best regards
Emilie
they said its 5G but its below than 4G…
they said its 5G but its below than 4G network is not good
28 August 2024
Unprompted review
Reply from Flexii
Dear Rishi
I'm incredibly sorry to hear that you're experiencing issues with your connection in the area.
I'd be happy to look into this further, so if you wish, you can contact us at trustpilot@flexii.dk. We are ready to help you.
Best regards
Emilie
The sim-card didn´t work
The sim-card didn´t work. Almost impossible to get respons from Flexii. You write one day and it takes two days before they answer with the same proposal I got from another Flexii-person. Not possible to connect by phone.
26 August 2024
Unprompted review
Reply from Flexii
Dear Hansen
Thank you for your review.
We’re sorry to hear about the difficulties you’ve encountered with the SIM card and the delay in our responses. This is not the level of service we strive to provide, and we understand how frustrating it must have been for you.
We strive to respond to all inquiries within 24 hours. However, we have been busy for an extended period of time, which will result in a longer response time.
We hope to chance that soon.
Best regards
Emilie
Flexii is an excellent choice for…
Flexii is an excellent choice for flexible workspace solutions. The modern well-equipped facilities cater to a variety of professional needs, from freelancers to small businesses.
5 July 2024
Unprompted review
Reply from Flexii
Dear Yajaira,
Thank you for your positive review.
We're delighted to hear that you find Flexii to be an excellent choice for flexible workspace solutions.
Our goal is to provide modern and well-equipped facilities that cater to a diverse range of professional needs, and it's wonderful to know that we're meeting the expectations of freelancers and small businesses alike.
Best regards,
Simone
Reply from Flexii
Kære Claus
Tak for din flotte anmeldelse og for at dele dine tanker med os.
Vi er glade for at høre, at du har haft en god oplevelse med vores service og finder vores priser fornuftige.
Vi ser frem til flere gode oplevelser med dig.
De bedste hilsner
Julie
Smooth service
Everything worked perfect and how promissed. I received my new sim card in time, put it in the phone and everything worked how it should. Simple! This is smooth service, how I like it! Thank you very much!
4 July 2024
Unprompted review
Reply from Flexii
Dear Christian,
Thank you very much for a really good review.
We are pleased to hear that it went as promised, and that the SIM card arrived at the right time.
We are pleased to hear that it went well with Flexii.
I wish you a nice day.
Best greetings,
Simone
Excellent onboarding
Excellent onboarding procedure as well as product features to the price!
28 June 2024
Unprompted review
Reply from Flexii
Dear Niels
Thank you very much, for a super good review here on Trustpilot and with a full 5 stars, we are really happy about it!
We are happy to hear that you have had a good start with Flexii and that you like our prices.
Best greetings
Simone
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