Fleur Quebec Reviews 

535
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and efficiency of the staff, who often assist with order details and technical issues. People frequently commend the smooth ordering process and the timely delivery of beautiful, fresh products that often exceed expectations, making the service convenient for various occasions. However, some people were dissatisfied with significant issues concerning delivery and product accuracy. Many customers reported delayed deliveries, items sent to incorrect addresses, or products arriving in poor condition. Additionally, some reviewers noted that delivered items often looked different from website images, were smaller than expected, or were missing components. Other concerns included unexpected orders and problems with website functionality.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with many expressing frustration over late or... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing disappointment over issues... See more

Product

Consumers find product to be ambiguous, with many expressing disappointment that the delivered items, such as... See more

Service

Users describe ambiguous interactions with service, with many customers reporting positive experiences,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, understanding, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more

Company replied

Rated 3 out of 5 stars

The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more

Company replied

Rated 4 out of 5 stars

Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience

Company replied

Rated 5 out of 5 stars

Thank you so much Daisy for updating the billing address on my order. You made the process absolutely seamless and flawless. Thank you for being an excellent CSR, and taking care of customers as the... See more

Company replied


3.1

Average

TrustScore 3 out of 5

535 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(535)

493 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Deluxe Bouquet

I ordered a deluxe bouquet for valentines, it arrived on time and more than met my expectations, it was so much nicer than the picture! I will be absolutely using Bloomex for my next floral need. Thank you. John K

13 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello John,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the deluxe bouquet exceeded your expectations and arrived on time. We truly appreciate your support and look forward to serving you again!

Rated 3 out of 5 stars

Good service

The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were instead delivered to their workplace. As well, the message to print inside the card was printed and tape to the outside of the card (for everyone to see).
Regardless, the recipient loved them and I would use this service again!

3 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re happy to hear the ordering process was easy and that the flowers were loved. We also appreciate your comments regarding the delivery location and card presentation, and we will take them into consideration for improvement.

Rated 1 out of 5 stars

Valentine's day flower/package order…

Valentine's day flower/package order never received !!
Paid for delivery on the 14th and never got it.

14 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your Valentine’s Day order was not received as scheduled. It appears there may have been a confusion regarding the delivery timing.

Please contact us directly so we can review your order in detail and follow up accordingly.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

I'm thoroughly impressed with the…

I'm thoroughly impressed with the flower delivery service. The flowers arrived fresh and beautifully arranged with gift, exceeding my expectations. Delivery was right on time as promised, and the ordering process on their website was smooth and hassle-free. The pricing was fair for the quality received. Would definitely use them again and recommend to others!

6 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear that the flowers, delivery, and ordering experience exceeded your expectations. We truly appreciate your recommendation and look forward to serving you again!

Rated 1 out of 5 stars

I have never received my order

I have never received my order. I have also attempted to contact you more than 15 times without being able to speak with anyone.

Additionally, your tracking system does not provide any clear or useful information regarding the status of my order, which has only made the situation more frustrating.

13 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your order was not received and that you were unable to reach our team despite several attempts. It appears there may have been a confusion regarding the delivery and tracking updates.

Please contact us directly so we can review your order in detail and follow up accordingly.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Quick customer service

I initially thought there had been an error with the delivery and contacted customer service. Annie clearly explained everything to me, and everything went smoothly. Very professional company.

13 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re happy to hear Annie was able to assist you quickly and provide clear information. We truly appreciate your trust in our professional service!

Rated 5 out of 5 stars

Annie was very helpful

Annie was very helpful. Loved the services

13 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re happy to hear Annie was able to assist you quickly and provide clear information. We truly appreciate your trust in our professional service!

Rated 5 out of 5 stars

Annie helped me on last minute changes…

Annie helped me on last minute changes on my order

13 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind feedback 🌸 We’re happy to hear Annie was able to assist you quickly and provide clear information. We truly appreciate your trust in our professional service!

Rated 1 out of 5 stars

I paid extra to have my package…

I paid extra to have my package delivered on a specific day, but it arrived frozen and 4 days late. That is completely unacceptable.

On top of that, the package was delivered to the wrong address. This caused even more delay and frustration.

Customer service promised to get back to me the same day with a solution, but I have still heard nothing. I have contacted them multiple times and received no proper response.

Very disappointing experience. I will not be ordering from this company again.

13 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your delivery did not arrive on the requested date and that it was sent to the wrong address. It appears there may have been a confusion regarding the delivery details and the follow-up communication.

Please contact us directly so we can review your order in detail and investigate this matter further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Quick

Quick. Cordial and efficient service

12 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your kind feedback

Rated 5 out of 5 stars

Beautiful Experience & Outstanding Service service was…

Chand’s customer service was exceptional from start to finish. They were responsive, attentive, and made the entire ordering process seamless. The flowers were beautifully arranged and delivered exactly as promised. Overall, the experience with the company was smooth and professional, I’ll definitely be ordering again.

12 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your kind feedback

Rated 5 out of 5 stars

Adress problem

The service I received to solve the problem writing the adress was amazing and fast.
Thank you so much.

12 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your kind feedback

Rated 5 out of 5 stars

Gerald did a great job

Gerald did a great job and helped me with exactly what I needed.

11 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your kind feedback

Rated 1 out of 5 stars

Very bad service 😡

Very bad service 😡, I was looking to do an order, the billing address was the same as the mailing address, I was looking to change it, I didn't press the button to order, I was just preparing it, and it went through without pressing order. I called right away, the agent was hanging the phone. I asked to change the shipping address, after calling about 10 times, they couldn't help. They say they cannot change anything, I asked for a cancellation, also impossible. I was so mad. I sent many emails asking to change the address, I received an email saying they don't do modifications and order was in process. This is very bad service, I lost my money and I am sending myself flowers... Stay away from that company, behind it is Bloomex. This is my ref number ending with 4006.

8 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear about your experience and understand your frustration. To properly review what happened, could you please provide your order number? This will allow us to investigate the situation in detail.

You may contact us directly so we can assist you further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 3 out of 5 stars

The tropical arrangement was just ok

The tropical arrangement was ok, seemed pretty small for the money. Some of the plant leaves were bent.

6 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your feedback. We’re sorry to hear the arrangement did not fully meet your expectations and that some leaves were bent. We would like the opportunity to review your order and look into this further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 1 out of 5 stars

I ordered flowers for a funeral

I ordered flowers for a funeral, I paid for the biggest size 124$ plus tax. When the family received it they sent me a photo and it didn't look like the ones on the photos. I sent an email but I haven't received any comment from this company 2 weeks later...

25 January 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the arrangement did not meet your expectations, especially for such an important occasion. It appears there may have been a misunderstanding regarding the selected size or presentation.

Please contact us directly so we can review your order and investigate this matter further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Quick deliver, beautiful flowers

Flowers were delivered within hours. And they were as beautiful as pictured. Thank you.

5 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your kind feedback 🌸 We’re happy to hear the flowers arrived quickly and were just as beautiful as pictured. We truly appreciate your support!

Rated 1 out of 5 stars

Garbage company, stay away!!

Absolut fraud!!!!!! I did an order online for my mom birthday. Delivery should have been done on Monday. Monday i received an email saying that delivery will be on Tuesday. I send an email saying that it was unacceptable, i wanted to cancel my order because they are unable to deliver on time. They never responded to me so i called them and i was not able to speak with someone. Should have red their reviews before ordering.
Do yourself a flavor; DO NOT ORDER FROM THIS CRAPPY WEBSITE ( FLEUR QUÉBEC). Better to encourage our local fleurist.

1 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear about your experience and understand how disappointing this must have been, especially for a birthday delivery. It appears there may have been a misunderstanding regarding the delivery timing and cancellation request.

Please contact us directly so we can review your order in detail and look into this matter further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Flowers for our daughter.

Easy to order and very quick delivery. Lovely arrangement.

31 January 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your kind words 🌸 We’re so glad ordering was easy and that the arrangement and delivery met your expectations. We appreciate your support!

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