Flavourly Reviews 

Ordered a case as I wanted to get some cans of beer to take to a festival but the order took 15 days to arrive, despite the website promising delivery within 2-3 days. An email sent after 10 days to check whether my order had been despatched went unanswered. Unlikely to use again.

Delays in orders is fair enough. But no communication until chased isn't what i'd expect on something i've already paid for.

Over a week to arrive.

Mixed box and mixed points
Downsides -
Delivery took a week despite stating 2-3 days when ordered.
Only one can of stout
Upsides
well packaged and all received in tact
Looks a decent cross section of IPA'S
At £1-50 a can good price

Ordered a case of beer on 1st June, had an email to acknowledge they had taken my money but have heard nothing since. Have sent 3 emails over the last 3 days but have heard nothing back Very disappointed as I have used this company for a long time but won't be using them again.

Ordered and paid 31 May, received acknowledgement. Since then absolutely nothing. Tried to contact them - phone and email unanswered. Still getting email adverts for products though. I will never use them again and urge others not to. Could there possibly be financial problems? Will contact credit card providers this week.

Took weeks to get the order. They should not take more orders whilst there is a backlog.

Order paid for n communication thereafter unable to get in touch very poor customer relations after finally contacting you response was excellent

Great product, great price & prompt delivery

beers I like but delivery very slow still waiting a week later for mine to be delivered and still no sign.

Good delivery. Haven’t tried the beer yet but have been good in the past.

Update: Someone from CS responded to support ticket and apologised for the missing cans from my order and offered prorata refund back to my card, or slightly higher value credit note against future purchase, so thanks for that. Hopefully they are working through issues to get back to decent service which has dropped significantly lately.

Something has clearly gone wrong with Flavourly who I've used numerous times over the last few years without problems. This time had been poor, with late despatch (2 weeks to send - I notice the website has been updated to say, please allow 5 days, even that seems optimistic), missing items and zero response to support tickets, emails etc.
Like another reviewer I'd ordered in plenty of time (I thought, based on previous experience) for a special occasion, but the delivery was a week late. If you want the thrill of not knowing when or if your beer will arrive, having your requests for updates ignored and the gamble of whether it's actually going to resemble what you ordered, try Flavourly. If you want reliability and confidence, try elsewhere. I'm now an ex-customer.

Ordered a box over a week ago and it is still not even dispatched. Used their contact form (the only way to get in touch) and no response in 72 hours. I don't mind companies having order issues but not only have they not communicated anything, they've continued to send daily marketing emails, despite clearly being unable to fulfill orders. I've been a very happy customer for over three years but this is the last time I'll be using them.

In the past two years this company been excellent. however, something has gone wrong. Poor customer service and they have trusted their deliveries with poor logistics companies (used to be much better with DPD rather than the terminally poor Yodel). I will not be using again. Very poor. slow service and slow customer service.

I have bought beers off and on and was always happy with the speed of delivery and the beer. This time I'm sitting at 7days and nothing. Customer service is
48hrs by e-mail and no phone. I shall not be making another order.

If I could give Flavourly a nil star rating I would. Ordered a pack on 26 May and paid £5 for specific delivery date. It didn't arrive. Eventually after complaining I received the £5 refund. I was told they would be dispatched before last weekend. The tracking says dispatched and has done for a week. DPD however have confirmed they have not received the package. I have messaged a number of times over the last week. No reply. So Flavourly you've had £64 from me 2 weeks ago. Where is my beer? I've messaged them and said cancel the order and refund me as I'm going on holiday on Saturday. No reply! This isn't the first time I've had issues with this company. If a refund isn't sorted ASAP I'll be contacting my bank. DONT USE THIS COMPANY. They were good at one time. Now I wouldn't trust them I'm afraid.

Ordered a batch of beer and paid £58.95 on 29th May and order was confirmed by e mail . Heard nothing since. Chat function on website doesn't work. No response to my e mail within 48 hours. No number to call. Account shows hasn't even been dispatched for delivery! Left in limbo and helpless basically with no beer, no contact and no delivery forecast.
Ordered plenty of times but delivery getting worse and zero customer support when things go wrong.

Update: order received 13th June after e mail response yesterday.

Similar experience to previous review written by "LN".
Ordered Variety Case on the 27th May for friends 50th - still not received it 10 days later (should be delivered within 2-3 days!!). Chased them up after day 5, explained it hadn't been "picked" yet and automatic email would be sent with tracking details when this was completed - received nothing. Called again Friday, and then received Yodel tracking details link. Checked the link and states "with sender".
Absolute joke - friend with be 51 by the time he receives his present. Really disappointing, cant recommend this outfit at all and certainly wont be using them again.

Not bad selection. Delivered very quickly. A little bit pricier than I remember but I guess everything is going up in price these days. Still fairly reasonable for the 48 pack.

Hi, I signed up to your beer club, instantly set it to every 2 months, I got an email a month later to say it had been posted, searched for a phone number, no joy? Emailed you to say I didn't want it, no reply or even acknowledgement. Contacted you through your online form, no reply or acknowledgement? You have taken payment from my credit card. I have now cancelled my subscription. I have bought several cases from you in the past, I'll never buy another! Congratulations on robbing me this time, but I'll never purchase anything from you ever again. I'll contact my credit card company to see if they can help me on Monday