Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more
Company replied
Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more
Company replied
Flatspot offer a wide range of quality items at good prices. Their USP however and why they are my ‘go to’ people is because of their customer service. I think it’s the best I’ve come across. Finally,... See more
Company replied
Company details
Written by the company
Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.
Carhartt WIP @ Flatspot
Written by the company
Contact info
United Kingdom
- 0800 8620192
- orders@flatspot.com
- www.flatspot.com
4.9
Excellent
11K reviews
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From order to delivery the process was…
From order to delivery the process was seamless, with updates about delivery dates and times.
5 May 2026
Reply from flatspot
We're happy the process, from order to delivery, was seamless, and you were updated regarding delivery. We appreciate your positive feedback.
Great service and very speedy delivery
Great service and very speedy delivery. Ordered wrong size and they sent new size out asap.
6 May 2026
Reply from flatspot
We're happy to hear that you had a great experience with our service and fast delivery! We appreciate your positive feedback regarding the quick exchange.
I have been using flatspot for many…
I have been using flatspot for many years and never had any problems. Recently i was in touch with Tanya at customer service for a small issue and the contact from the company was superb and very quick. Recommended retailer
7 May 2026
Reply from flatspot
We're happy to hear that you've had positive experiences with us over the years. We appreciate your kind words regarding our customer service and are glad the issue was resolved quickly. Thanks for the recommendation!
Reply from flatspot
We are so happy to hear that your experience from ordering to delivery was quick and seamless. Thank you for the positive feedback!
Reply from flatspot
We're happy to hear that the delivery was quick and the refund process was easy. We appreciate your feedback.
First time using this website and ill…
First time using this website and ill use it again. The trainers arrived in 3 days and you are you can track your delivery spot on 👍
5 May 2026
Reply from flatspot
We're happy to hear that you had a positive first experience using our website! It's great that your trainers arrived quickly and that our tracking system was helpful. Thanks for your feedback!
Medium size t shirts are more like…
Medium size t shirts are more like large. Material made in Bangladesh is poor. Would not use again.
5 May 2026
Reply from flatspot
Hi there, and thank you for leaving us your feedback.
We're very sorry to hear of your disappointment with size and quality of the t-shirt you ordered. On 'Product details', we try to include fit information, which for yours stated a 'relaxed fit', but do get in touch if you'd like any specific measurements, or want advise on the feel of fabrics etc. We're always happy to help!
Reply from flatspot
We are happy to hear that you received efficient service and a quality product. Thank you for your feedback.
Reply from flatspot
We are happy to hear that you received your clothes quickly and as expected! We appreciate your positive feedback regarding our service.
Quick delivery
I find ordering so easy and dispatched so quick and delivered in days which says a lot living on the Isle of Man as even the priority shipping still takes a while
30 April 2026
Reply from flatspot
We're happy to hear that you find ordering easy and that you receive your order so quickly! We appreciate you taking the time to leave us such positive feedback, especially considering your location.
Great speedy customer service
Great speedy customer service, easy and straightforward services to use. Will definitely be shopping here again! 10/10
6 May 2026
Unprompted review
Reply from flatspot
We appreciate you taking the time to share your feedback. We are so happy to hear that you found our customer service speedy and our services easy to use!
Great delivery and lots of updates
Very quick delivery with no issues, received lots of emails so I knew where my product was and when it was coming
15 April 2026
Reply from flatspot
We appreciate your positive feedback! We're happy to hear that you received your product quickly and were kept informed about its delivery status.
Reply from flatspot
We are so happy you had a great experience with our fast delivery and service; we appreciate your feedback!
Reply from flatspot
We're glad you found the process easy. Thank you for your positive feedback; we appreciate it very much!
Great customer service
The pair I originally ordered I missed the delivery so it got sent back to them, phoned them, the lady couldn’t of been more helpful, she was going to send a new order but they were the last pair in my size so she redelivered that pair to me, got them super fast, would highly recommend.
15 April 2026
Reply from flatspot
We're happy to hear that the team member was helpful in resolving the delivery issue. We appreciate your positive feedback and are glad you received your order quickly. Thanks for recommending us!
Great service and very quick delivery
Great service and very quick delivery even the exchange for a bigger size. Also the product is as advertised.
1 May 2026
Reply from flatspot
We appreciate you sharing your feedback! We are so happy to hear that you had a positive experience with our quick delivery and exchange service.
Reply from flatspot
We're glad you enjoyed your first experience with us! Thank you for recommending our services; we appreciate it.
Reply from flatspot
We're happy your order was prompt from ordering to delivery! We appreciate your feedback.
Qaulity is amazing fast delivery no…
Qaulity is amazing fast delivery no issues ordered a few times 100 percent order more
30 April 2026
Reply from flatspot
We're happy to hear that you consistently have a positive experience with our quality and fast delivery. Thank you for your continued orders!
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