Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more
Company replied
Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more
Company replied
Flatspot offer a wide range of quality items at good prices. Their USP however and why they are my ‘go to’ people is because of their customer service. I think it’s the best I’ve come across. Finally,... See more
Company replied
Company details
Written by the company
Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.
Carhartt WIP @ Flatspot
Written by the company
Contact info
United Kingdom
- 0800 8620192
- orders@flatspot.com
- www.flatspot.com
4.9
Excellent
11K reviews
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Reply from flatspot
This is great to hear! Thank you for the review!
Always a pleasure shopping at Flatspot
Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super quick as usual. Good work fellas.
1 June 2026
Reply from flatspot
Thank you so much for such a lovely review! We really appreciate it and are happy to hear that you like our rewards service!
Reply from flatspot
Thanks for the kind recommendation! Much appreciated!
Too good to be true
Honestly I had never heard of this company so I took a risk after seeing a nice trainer on the website,package was delivered the next day l….oooh my word the trainers are so good,the quality is incredible I’m definitely goona be regular buyer
1 June 2026
Reply from flatspot
Hi - thanks so much for such a lovely review! We're so pleased to hear this and we look forward to being of service in the future. Enjoy your new shoes!
Reply from flatspot
Thanks for the kind review!
Fantastic product exactly as show my…
Fantastic product exactly as show my boyfriend loves them, fast delivery too
21 May 2026
Reply from flatspot
Thanks so much! Glad to hear your boyfriend is happy!
Great store
Great store. Used over the years. Good with returns on the rare chance needed.
20 May 2026
Reply from flatspot
Thanks so much! This is great to hear, we look forward to being of service in the future!
Great store, products and service
Really easy to purchase from the site. Really quick delivery. Will definitely buy again from flatspot. Really happy with whole experience.
20 May 2026
Reply from flatspot
We're so happy to hear you found our site easy to use and enjoyed the quick delivery. We appreciate your positive feedback!
Very nice shoe
28 May 2026
Reply from flatspot
Thanks for the review! So pleased to hear that you're happy with your purchase!
Reply from flatspot
Thanks so much!
I absolutely love Flatspot
I absolutely love Flatspot. They're my go-to for trainers and clothing. The service is always spot on, delivery is quick, and the products are exactly what I expect every time. It's refreshing to deal with a company that's consistently reliable. Highly recommended!
19 May 2026
Reply from flatspot
Hi Sean - thanks for leaving such a glowing review, we really appreciate it, along with your recommendation! We look forward to being of service in the future.
Very easy to use and order via website
Very easy to use and order via website. Delivery was swift and excellent. Highly recommend
11 May 2026
Reply from flatspot
Thanks for the kind review and we appreciate your recommendation!
Always a simple process and fast…
Always a simple process and fast shipping by flatspot ,I’ve never had an issue and I’ve done numerous of these,always packaged well too
19 May 2026
Reply from flatspot
We're thrilled to hear this! We look forward to being of service in the future.
Reply from flatspot
Thank you so much! The review is greatly appreciated!
Perfect transaction as always
Perfect transaction as always. Clear communication, fast delivery and excellent buying experience.
First class online retail.
Thanks!
27 May 2026
Reply from flatspot
We're so glad you enjoyed your experience with us. We appreciate your kind words!
Great heavy weight tees in interesting…
Great heavy weight tees in interesting designs, shipped quickly
27 May 2026
Reply from flatspot
Hi - thanks for the kind review, it's really appreciated!
Ordered trainers - not delivered
Ordered some trainers. Delivered via DHL to wrong address, I requested new ones or a refund and they refused. I’m still waiting to hear for a full resolution but they have been slow to respond and so far I’m £70 down with no trainers.
27 May 2026
Reply from flatspot
Hi - thank you for leaving a review.
Firstly, please let me apologise for the delivery issue.
We received an email from you Thursday evening to let us know about the delivery issue and responded Friday morning to advise that we had opened a delivery dispute with the courier into the loss. Did you receive our email?
As your order has been delivered to an incorrect address, it is our policy to allow the courier some time to attempt to retrieve the parcel - as if successful, they'll then deliver the parcel straight to you.
I've spoken to DHL again this morning, who have advised that the local depot were asked to retrieve the parcel on Friday, but there are no updates as yet. The team I spoke with are going to chase the local depot again this morning to see how the retrival attempt went and I should hear back by the end of day tomorrow with some updates.
Once we receive an update we'll respond to your email to let you know what is happening and advise on the next steps.
In the event that the retrieval is unsuccessful, we'll be able to replace or refund your order - whichever option you prefer.
Once again, please accept my apologies for the issues you have experienced and I can assure you we are actively chasing this and you will not be left out of pocket.
Best Wishes, Lisa
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