We contacted Flashbay as we had decided to sponsor an event last minute and needed to produce some branded merchandise at short notice. Mekavi got back to us quickly and she outlined our options and p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tom was really helpful throughout the process of choosing, designing and adding personalised products to our order. His responses were quick and answered any queries we had. The bottles and bags we or... See more
Company replied
Ordered some new water bottles for our company, went through multiple designs and the communication was amazing throughout, Tom couldn't do enough to help it was great! The quality and price point of... See more
Company replied
Working with Flashbay was really easy! From the word go, the experience was very personalised and thanks goes to Theodore for being so professional and personable. We wanted to create some c... See more
Company replied
Company details
About Flashbay
Written by the company
Flashbay, one of the world's leading suppliers of branded Flash Drives, Power Banks, Audio Products, Drinkware and more! Offering unbeatable prices coupled with fast and efficient service.
Why Choose Flashbay?
- Fastest Lead Times
- Free Samples (Next Day)
- Instant Quote (in 15 min.)
- Factory Direct Prices
- 10 Unit Minimum Order
- Direct Manufacturer
- ISO 9001:2015 certified
- 10 Year Warranty
Get Quote
Flashbay
Written by the company
Contact info
Flashbay Ltd 6 The Fountain Centre Imperial Wharf, SW6 2TW, London, United Kingdom
- contact@flashbay.com
- www.flashbay.co.uk
5.0
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Lewis
Lewis was really helpful and professional. My order arrived as described and on time. I wouldn't hesitate to order through Flashbay again.
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
second to none
very smooth ordering process, from initial query through to receipt of goods, I could not fault Flashbay. Rob White was my point of contact and I would specifically mention his attention throughout
20 July 2026
Reply from Flashbay
We're so pleased to hear that your ordering process was smooth from start to finish. It's wonderful to know that our team provided excellent attention throughout.
Flashbay Promotional Pens
First time to use Flashbay, samples sent out very quickly. Also, we received our promotional pens within 7-10 days. Very happy with product and service would recommend this company.
21 July 2026
Reply from Flashbay
Dear Customer,
We're so happy to hear you had such a positive first experience with us, from the quick sample delivery to receiving your promotional pens promptly.
We truly appreciate your recommendation!
Best wishes,
Flashbay
Very good products and great service
Very good bottles and design/logo on them, everyone loves them especially in the summer. Great efficient service and delivery! Very please with receiving the order promptly. Thank you so much.
21 July 2026
Reply from Flashbay
Dear Customer,
We're so glad to hear that you love the bottles and their design, and that they are a hit, especially in the summer!
We appreciate your kind words about our efficient service and prompt delivery.
Best wishes,
Flashbay
New Company Water Bottles
Ordered some new water bottles for our company, went through multiple designs and the communication was amazing throughout, Tom couldn't do enough to help it was great! The quality and price point of the bottles is the best i've found and they sent us out some samples to ensure it would be perfect. Couldn't recommend this brand more!
21 July 2026
Reply from Flashbay
Dear Customer,
We are so happy to hear how pleased you are with the water bottles and the entire design process.
It's wonderful that the quality and price point met your expectations, and we appreciate your kind words about our team's communication and helpfulness.
Best wishes,
Flashbay
Cameron was brilliant
Cameron was brilliant. Sent out a really prompt example, followed up throughout the process and ensure prompt delivered.
The product itself is very high quality; I will definitely re-order.
20 July 2026
Reply from Flashbay
Dear Robin,
We're so happy to hear that our team provided such brilliant service and ensured prompt delivery!
It's wonderful to know you found the product to be of high quality and that you'll be re-ordering.
Best wishes,
Flashbay
Service exceeded my expectations!
Service exceeded my expectations, delivery made a week ahead of schedule and the product quality is great.
20 July 2026
Reply from Flashbay
We are absolutely delighted to hear that our service surpassed your expectations! It's wonderful to know that your delivery arrived ahead of schedule and that you are pleased with the product quality.
Great Company to Work with!
Always very professional and quick with quotes. We had all of our branded merchanise ten days after ordering.
20 July 2026
Reply from Flashbay
Dear Jayne,
We're thrilled to hear about your positive experience with our professional service and quick turnaround on your branded merchandise order.
Thank you for your kind words!
Best wishes,
Flashbay
Great product and service
Received the order on time, good quality, well packed and great customer service.
17 July 2026
Reply from Flashbay
We're so happy to hear that your order arrived promptly and that you were pleased with both the quality and our customer service. We truly appreciate your kind words.
Great communication and super quick…
Great communication and super quick response to any enquiries or adjustment on proofs. We have used them a number of times and will keep going back due to their professional manner and good quality products. Once everything was agreed the units arrived before the suggested delivery date. Great company to deal with.
17 July 2026
Reply from Flashbay
We are so pleased to hear that you've had such a positive experience with us, from our communication and quick responses to the quality of our products and early delivery. We truly appreciate your continued business and kind words.
I would like to express my complete…
I would like to express my complete satisfaction with both the water bottles I purchased and the excellent service I received. Daisy Li, the Account Manager, was exceptionally helpful throughout the entire process. She was always responsive, professional, and willing to assist with any questions or requests I had. Her outstanding support made the purchasing experience smooth and enjoyable. I highly recommend both the products and working with Daisy Li.
17 July 2026
Reply from Flashbay
We are so pleased to hear about your complete satisfaction with our water bottles and the excellent service you received. It's wonderful to know that our team provided such responsive and professional assistance, making your purchasing experience smooth and enjoyable. We truly appreciate your high recommendation!
Reply from Flashbay
We're so glad to hear about your positive experience with our prompt service and quick delivery! Thank you for your kind words.
Lewis was super helpful
Lewis was super helpful. The order came earlier than expected. Overall a great experience.
17 July 2026
Reply from Flashbay
We are so happy to hear you had a great experience and that your order arrived early! We appreciate your kind words.
Reply from Flashbay
We're so glad you had a great experience with our customer service and enjoyed the quality of our product. We appreciate your positive feedback!
Reply from Flashbay
We are so pleased to hear you are happy with the product and our quick service. We appreciate your positive feedback!
A great service and a great product
A great service, and a great product. Lee Ronghua was also a great service provider. He explained many times all our questions with patience and kindness, something that resulted to our final purchase.
We will buy again. Thank you Flashbay.
16 July 2026
Reply from Flashbay
We're so pleased to hear you had a great experience and are happy with your purchase. It's wonderful that our service provider was patient and kind in answering your questions. We appreciate your positive feedback and look forward to your next order!
Working with Flashbay was really easy!
Working with Flashbay was really easy! From the word go, the experience was very personalised and thanks goes to Theodore for being so professional and personable.
We wanted to create some coffee cups with our brand logo on for customers/merchandise and Flashbay provided many, many different product options.
Once we settled on a couple we liked, the design process was straightforward and fast. Theo isn't an email only guy, he picks up the phone! Refreshing! Proofs of all designs were provided in high quality images.
We eventually ordered 50 units of the "Crew" style cups and they were delivered within a few days.
I would 100% recommend using Flashbay and we will be ordering more items from them in the future.
29 June 2026
Reply from Flashbay
We are so pleased to hear about your positive experience with us, especially regarding the personalized service you received. It's wonderful to know that our wide range of product options and the straightforward design process met your expectations. We truly value your feedback on our team's communication style and efficiency. We look forward to assisting you with future orders.
Very Happy with the Service and the Product
Nicholas was very helpful and always responded quickly during this process and regularly checked in.
The range of samples they sent out were very helpful in making our decision of what product works best for us
15 July 2026
Reply from Flashbay
We're so pleased to hear that our team was helpful and responsive throughout the process. We're also glad the samples assisted you in making the best decision.
Just wish all of our suppliers could be like Flashbay!
Just wish all of our suppliers could be like Flashbay! such a user friendly experience from start to finish, nothing was to much trouble and Nicholas Philpott was an absolute star, didn't hang around and just got on with it! the final product was perfect! just as we wanted it and perfect turn-a-round... all left to say is, thank you Nicholas and Flashbay! will indeed use again.
15 July 2026
Reply from Flashbay
We are so happy to hear about your positive experience with us! It's wonderful to know that our team provided such a user-friendly process and that the final product met your expectations perfectly. We truly appreciate your kind words and look forward to assisting you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.