Flagstone Reviews 5,415

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use and straightforward navigation, making the process of comparing rates and managing deposits much simpler. The website is frequently highlighted as user-friendly, offering clear information and an intuitive interface that provides excellent visibility of funds and investment options. Many people appreciate the exceptional customer service, noting the helpfulness and clarity of support received, which instills confidence in their financial decisions. However, some people mentioned that the account opening process can be complex and time-consuming, particularly for dual accounts, and that the website can be clunky or difficult to use on mobile devices. Additionally, a few customers experienced issues with the top-up functionality and found the repeated requests for source of funds checks to be burdensome, leading to a drawn-out process for depositing funds.

What people talk about most

User experience

Consumers find the user experience to be positive, with many describing the platform as easy to use,... See more

Website

People report positive experiences with the website, often describing it as clear, easy to use, and... See more

Payment

Clients share positive opinions on payment, often highlighting the ease of setting up accounts and... See more

Service

Reviewers mention positive feedback about service, highlighting its simplicity, ease of use, and efficiency.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been very pleased with my experience of Flagstone. The platform is straightforward to use and gives access to a good range of savings accounts from different banks. It makes the proces... See more

Company replied

Rated 5 out of 5 stars

New to Flagstone and having difficulties navigating the Pages; Drew helped me to find the correct page and then by scrolling down, to see the information I was trying so hard to find. Drew reassured... See more

Company replied

Rated 5 out of 5 stars

It was so very easy, much easier than UK high street bank operations to open an account. And I thought it just lovely that Primrose rang and introduced herself, before I made my decisions.

Company replied

Rated 5 out of 5 stars

I wasn’t expecting a call after I had opened my account but James offered me lots of advice and explained in more detail about how to transfer monies in and out of my account. Very helpful and clear.... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Investment Service
  4. Non-Bank Financial Service

Written by the company

Flagstone is the UK’s leading savings platform. With 75,000+ clients, £20bn+ in client funds, and 65+ bank partners, Flagstone lets you open savings accounts with multiple banks in one platform. After a single, comprehensive security check, you can open as many accounts as you need across multiple banks – all without a moment’s paperwork. Move money in a matter of taps, spot gaps in FSCS protection, and take advantage of exclusive rates the moment they arise. It’s cash, uncomplicated. Founded in 2014 and fully FCA-authorised, Flagstone serves both savers and businesses. Find out more at flagstoneim.com.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service

Quick service, quick account setup, creation of bank accounts and transfers

12 May 2026
Flagstone logo

Reply from Flagstone

Dear KB,

Thank you for sharing your recent experience of us here at Flagstone.

We’re very happy to see you found the account opening process quick to do. Our client experience is important to us, so this helps us to know when our processes are working well.

We hope you continue to use the platform in future to help you save.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Very professional and always extremely…

Very professional and always extremely helpful

27 May 2026
Flagstone logo

Reply from Flagstone

Dear Mr Robinson,

Thank you for sharing your kind feedback of us here at Flagstone.

We’re so pleased to see that you are happy with our service as our client experience is one of our top priorities. This reinforces the hard work we put in.

Thanks again,
The Flagstone Team

Rated 5 out of 5 stars

Great way to manage savings.

Great way to manage savings.Easy to use & telephone help if needed. Good rates especially now with ISA.

27 May 2026
Flagstone logo

Reply from Flagstone

Dear Brendan,

We're so pleased to hear you find our platform a great way to manage savings, easy to use, and appreciate our rates - even more so with ISA rates now.

Thank you for your positive feedback!

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Such an easy website to navigate.

Such an easy website to navigate.

30 May 2026
Flagstone logo

Reply from Flagstone

Dear Martin,

Thank you for your review.

We're really pleased you're finding the platform so easy to navigate - keeping things simple is exactly what we aim for.

We appreciate you sharing your thoughts.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Easy to use and nice eto see our money…

Easy to use and nice to see our money doing better than in the bank.
Lots of choice to decide your money into different length savings accounts.
😊

27 May 2026
Flagstone logo

Reply from Flagstone

Dear Tracey,

Thank you for your kind review.

We're really pleased you're finding the platform easy to use, with the choice to spread your money across savings accounts of different terms and access competitive rates.

That's exactly what we set out to do - make it easy for savers to protect and grow their cash, without the paperwork. We appreciate you sharing your experience.

Best regards,
The Flagstone Team

Rated 3 out of 5 stars

The website was difficult to access.

The website was difficult to access.

30 May 2026
Flagstone logo

Reply from Flagstone

Dear Hilary,

Thank you for your review. We're sorry you had trouble getting into your account.

It would help to know a little more about what you ran into - whether it was logging in, the page loading, or finding your way around. Please get in touch with our Client Services team and we'll look into it with you.

Thanks again for flagging it.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Great efficient and easy to use one…

Great efficient and easy to use one stop for investing savings.

27 May 2026
Flagstone logo

Reply from Flagstone

Dear Raj,

Thank you for the review.

We're really pleased you're finding the platform straightforward and a convenient single home for your savings.

We appreciate you sharing your experience.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

It was simple

It was simple, smooth and quick.

26 May 2026
Flagstone logo

Reply from Flagstone

Dear Steven,

Thank you for the review.

We're glad to hear your experience was simple, smooth and quick.

We appreciate you taking the time to let us know.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Fabulous service easy to use and keeps…

Fabulous service easy to use and keeps you posted on the progress of your actions to move money. Great that you are now also offering ISAs thank you.

26 May 2026
Flagstone logo

Reply from Flagstone

Dear Colin,

Thank you for the review.

We're really pleased you're finding the Flagstone platform easy to use, and that the updates keep you posted as your money moves.

We're glad the new ISA option is a welcome addition too.

Thanks again for taking the time to share this.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Flagstone - a brilliant savings solution!

Flagstone are a brilliant one-stop shop method of spreading your savings across multiple savings accounts and getting the best rates. It's very easy to use and they make administering your accounts really easy and also give you a whole set of tools to work out your cashflow and savings. I can't recommend them highly enough!

9 April 2026
Flagstone logo

Reply from Flagstone

Dear Jeremy,

Thank you - this was a wonderful review to read.

We're really pleased you're finding the platform easy to use, and that the tools are helping you stay on top of your cashflow and savings.

It means a lot that you'd recommend us. Thanks again for taking the time to share this.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

FOUND THE FLAGSTONE ADMIN SUPPORTIVE

FOUND THE FLAGSTONE ADMIN SUPPORTIVE
ONCE YOU UNDERSTAND THE LOGISTICS THE PROCESS WORKS V WELL. YOU ARE ASSURED AT EACH STAGE AND YOU GET E MAIL CONFIRMING THIS EVERY STEP .
RECOMMEND IT.

27 May 2026
Flagstone logo

Reply from Flagstone

Thank you for taking the time to share your experience.

We're pleased the process worked well for you, and that the confirmation emails kept you assured at every step.

Thanks again for the kind feedback.

Best regards,
The Flagstone Team

Rated 4 out of 5 stars

Good customer service and online…

Good customer service and online interface with a variety of options to park cash. It doesn’t link up to accounting software such as FreeAgent adding a manual step to liquidity and accounting management, hence 4 stars.

26 May 2026
Flagstone logo

Reply from Flagstone

Dear Amir,

Thank you for the kind words and the four stars. We're glad the platform and our Client Services Team have worked well for you.

Linking up to tools like accounting software is not something we offer today, however we've shared your feedback with our product team, as it's exactly the kind of input that shapes what we build next.

Thanks again for taking the time to review us.

Best regards,
The Flagstone Team

Rated 2 out of 5 stars

The website is not at all user friendly…

The website is not at all user friendly via an iPhone. Took several attempts to work out how to move money. Should be much more one-touch.

29 May 2026
Flagstone logo

Reply from Flagstone

Dear Victoria,

Thank you for your review.

We're sorry that moving your money in the app took more effort than it should have. We'd like to hear more about where you got stuck.

We've also followed up by email, so do reply when you get a chance, or reach out to our Client Services team who'd be happy to help.

Thanks again - feedback like yours is exactly what helps us make the journey simpler.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Dear Dan,

Thank you for sharing your recent experience of us here at Flagstone.

We’re very happy to see you found the account easy to set up and use. Our client experience is important to us, so this helps us to know when our processes are working well.

We hope you continue to use the platform in future to help you save.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Straightforward process I am new but so…

Straightforward process I am new but so far all goof

26 May 2026
Flagstone logo

Reply from Flagstone

Thank you for taking the time to share your recent experience.

We’re so pleased that you are happy with your new Flagstone account. Our client experience is important to us, so this helps us to know when our processes are working well.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Flagstone review

We previously had our Ltd company funds invested in HSBC money market accounts, where the returns were only around 1–2% at best. Moving the same funds to Flagstone has made a huge difference — we are now receiving around 3.84% interest.

What we particularly like is how Flagstone spreads your money across multiple accounts, which gives added peace of mind and flexibility. The rollover feature is also excellent, ensuring funds are transferred seamlessly into another selected account on the maturity date without any hassle.

Very straightforward platform to use, reliable service, and significantly better returns than leaving cash sitting in traditional bank products. Highly recommended.

28 May 2026
Flagstone logo

Reply from Flagstone

Dear Sandeep,

We were thrilled to read your positive words, we really appreciate the time you took to write such a detailed review.

At Flagstone we’re committed to constantly improving our client experience and every bit of feedback does so much to help us develop our offering.

We’re very grateful for clients like you and hope you continue to use our platform for years to come.

Thank you again.
The Flagstone Team

Rated 5 out of 5 stars

Quick and easy portal

Quick and easy portal, clear to navigate

28 May 2026
Flagstone logo

Reply from Flagstone

Dear Sarah,

We're delighted you find our platform quick, easy, and clear to navigate. Thank you!

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Professional onboarding and transparent…

Professional onboarding and transparent and clear. What we needed for our business.

28 May 2026
Flagstone logo

Reply from Flagstone

Dear Simon,

Thank you for sharing your recent experience of us here at Flagstone.

We’re very happy to see you found the account opening process simple but professional. Our client experience is important to us, so this helps us to know when our processes are working well.

We hope you continue to use the platform in future to help you save.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Easy to operate and great interest…

Easy to operate and great interest rates. Clearly gives you options.

25 May 2026
Flagstone logo

Reply from Flagstone

Dear Andy,

At Flagstone, we want to ensure our clients can utilise the platform and the wide range of savings accounts offered by our partner banks. We’re so pleased to hear this is working for you and that you are happy with our rates - this lets us know we are on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

We'd like to thank you for taking the time to write this review of how you found the platform.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Thank you.
The Flagstone Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look