Been in our house 26 years, Flagship took over our housing. We got offered a new kitchen, which was completed on the 5th August, work lads were absolutely brilliant, cleaned up after themselves, thei... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a problem with our back door, someone came out same evening and had a look, couldn’t fix it . Appointment booked straight away only had to wait a few days, then a very nice chap called Mark looke... See more
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If flagship had more people like Dan Chamberlain doing there repairs and bathroom renovations we would all have lovely homes . He was a very polite man and he did such a efficient & great job on my ba... See more
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Had Louis do my kitchen replacement recently,very hard working, very efficient, good time keeping, also he will update whats happening and what was happening over the whole project! We are beyond ha... See more
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Company details
Written by the company
We're Flagship Group we provide homes for affordable rent through our housing associations Newtide, Samphire and Victory Homes. We provide homes and create sustainable communities across the east of England.
Contact info
31 King Street, NR1 1PD, Norwich, United Kingdom
- 0808 169 9297
- generalenquiries@flagship-housing.co.uk
- www.flagship-homes.co.uk
4.5
Excellent
566 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 24 hours
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The work carried out today was very…
The work carried out today was very good. Tayla Jane was very good,professional,and kind.
Very pleased with her work.
11 June 2026
Unprompted review
Reply from Flagship Group
Hi Sally,
Thank you for your lovely review.
We’re so pleased to hear that Tayla-Jane provided a professional and kind service during your call out. It’s great to know she made the visit a positive experience and did such a fantastic job.
We will be sure to pass on your comments to her.
Kind regards,
Sophie
Absolutely amazing quick efficient…
Absolutely amazing quick efficient brilliant job. Very good with our kids and Dog would recommend these two too anyone well done and thank you.
11 June 2026
Unprompted review
Reply from Flagship Group
Hi James,
Many thanks for such a lovely review.
We are so pleased to hear that our operatives made such a positive impression. Our staff always aim to complete their work to a high quality and work efficiently to minimise the impact to your day.
We are pleased to hear that every member of the family enjoyed their visit!
Kind regards,
Sophie
Excellent work in a very awkward space
Excellent work in a very awkward space, friendly and professional.
11 June 2026
Unprompted review
Reply from Flagship Group
Hi Vicki,
Thank you for taking the time to leave such a positive review.
Our operatives pride themselves on ensuring that their work meets our customers needs and is completed to a high standard.
We are pleased to hear that the operatives were friendly and professional.
Kind regards,
Sophie
I’ve had a couple of flagship staff…
I’ve had a couple of flagship staff come out to my property the last couple of weeks.. both lee and john have been quick, and extremely good at their job.. sorted the problem, and very good with their customer service skills..
11 June 2026
Unprompted review
Reply from Flagship Group
Hi Rhiannon,
Thank you for your kind comments.
Our operatives and engineers are committed to delivering quality workmanship, taking care to complete all work to a strong standard while ensuring that you, our customer, are looked after.
It’s great to hear that you’re pleased with the work done.
We will pass on your lovely feedback to both Lee and John.
Kind regards,
Sophie
We had a lovely flagship guy called…
We had a lovely flagship guy called James w, very friendly, easy to talk too about the work being done he worked very quickly and done a fantastic job! Thankyou very much James w. :)
10 June 2026
Unprompted review
Reply from Flagship Group
Hi Stacelou,
Thank you for your lovely review.
We’re so pleased to hear that James W provided a friendly and helpful service during your call out. It’s great to know he made the visit a positive experience and did such a fantastic job.
We will be sure to pass on your comments to him.
Kind regards,
Sophie
Good job finished by Tayla-Jane
Good job finished by Tayla-Jane. Cannot fault
10 June 2026
Unprompted review
Reply from Flagship Group
Thank you for taking the time to share your feedback. We’re really pleased to hear your experience was positive and that Tayla-Jane did such a good job. Your comments mean a lot to us and help us know we’re getting things right. Kind regards,
Sophie
Amazing repairs from Johnny and Devon…
Johnny and Devon came to complete works on my windows/ doors and bathroom today. Lovely, respectful men & done a fantastic job! Pleased with the service all round.
10 June 2026
Unprompted review
Reply from Flagship Group
Hi Chenice,
Thank you for taking the time to leave a review.
It's great to hear how our operatives worked respectfully to do such a fantastic job.
It is our aim to leave every customer pleased with the service they receive and we are pleased to hear that Johnny and Devon did this well for you.
Kind regards,
Sophie
Very good all round service
Very good all round service the tradesman mark was very helpful and polite 10:10
10 June 2026
Unprompted review
Reply from Flagship Group
Hi Jamie,
Thank you for taking the time to leave such a lovely review.
We are pleased to hear how our operative was polite and that you received good service.
Our aim is to provide this type of helpful service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Sophie
I had Johnny and guy at my property…
I had Johnny and guy at my property today, whilst I was at work to fit new internal doors, my neighbour let them in, and she said that they was very polite, they even locked up and brought the key to my neighbour.
I was very please with the work that they had done today. No mess, if it wasnt for my new doors I would even know that has been In my property.
And they even rinsed out their mug, very please with the work they have done today
9 June 2026
Unprompted review
Reply from Flagship Group
Hi Heather,
Thank you for taking the time to leave such a lovely review.
It's great to hear how Johnny was were able to complete the works causing as little disruption as possible, and to a good finish.
Our aim is to provide this type of professional and efficient service to all of our customers, and we are very grateful to you for taking the time to provide your feedback.
Kind regards,
Sophie
James came and changed the lock on my…
James came and changed the lock on my shed door. He was nice and friendly and explained everything he was doing and had done. GREAT JOB!!
9 June 2026
Unprompted review
Reply from Flagship Group
Hi Driver Express,
Thank you for such a kind review.
We are so pleased to hear that James was friendly and took the time to explain the work he was doing for you.
It is great to hear how his work made a difference, we will be sure to pass on your feedback.
Kind regards,
Sophie
Reply from Flagship Group
Hi Andrew,
Thank you for taking the time to leave such a positive review.
We are pleased to hear that our operative was punctual, resolved your problem, and was professional in their conduct.
Kind regards,
Sophie
Lovely fella called Mark.
Lovely fella called Mark.
Done a great job
Very polite
9 June 2026
Unprompted review
Reply from Flagship Group
Hi Michael,
Thank you for taking the time to share this great feedback about Mark.
We are pleased to hear Mark was very polite and did a great job.
Thank you again for sharing this with us, we will be sure to pass on your comments to him, we are sure he'll appreciate them.
Kind regards,
Sophie
The guy jack was brilliant
The guy jack was brilliant. We can't complement him enough
8 June 2026
Unprompted review
Reply from Flagship Group
Hi Zoe,
Thank you for your lovely feedback.
We are pleased to hear Jack and his work was brilliant.
We will be sure to pass on your comments to him.
Kind regards,
Sophie
Repair
I reported an issue with my door and was given an appointment for a carpenter to attend only a few days later. James the carpenter informed me he was on his way and spoke through the issues and what he was going to replace. He went to get the materials and came back and done all the job to a high standard and talked me through what the problem was. Thank you James :-)
8 June 2026
Unprompted review
Reply from Flagship Group
Hi Anna-Marie,
Thank you for the great feedback.
Our operatives are committed to delivering quality work and taking care to complete all work to a high standard.
It’s great to hear that you’re pleased with your repair and the work that James has done, we will be sure to relay your kind feedback.
If you need any further assistance, please feel free to get in touch.
Kind regards,
Sophie
All the trades men worked to a very well. Paul was very professional, polite and worked to a high standard. He always cleaned up at the end of the day. Thanks Paul.
All the trades men worked to a very high standard. Paul fitted my kitchen, he was polite and a very tidy worker. The electrician was equally polite and efficient and his apprentice was a nice young man. I have no complaints and hope the person doing my ceiling is as efficient and lovely as your other professionals. Thank you for my new kitchen.
5 June 2026
Unprompted review
Reply from Flagship Group
Hi Carole,
Thank you for sharing this wonderful feedback about Paul and the team. We are sure they'll be delighted to hear your kind words.
We are really glad to hear the team were polite, tidy and efficient.
Our teams always aim to provide the best service possible and we are glad to hear the team have been leaving such a good impression.
Kind regards,
Sophie
Bathroom to wet room
Just had a bathroom to wet room job done and we are so happy with it. Not only were they efficient and friendly but John was knowledgeable, explained everything as he went and went above and beyond for us. Everything was kept clean and tidy and the finished result is absolutely fabulous!
The only downfall was being let down by both the gas and flooring people which delayed the job and means I'm still waiting for the radiator to go back up.
22 May 2026
Unprompted review
Reply from Flagship Group
Hi Rachel,
Thank you so much for your lovely feedback.
We’re delighted to hear how happy you are with your new wet room! It’s great to know that John’s knowledge, communication, and extra care made a positive difference, and that the team kept everything clean and tidy throughout the project.
We’re sorry to hear about the delays caused by the gas and flooring contractors, as well as the outstanding radiator installation. While these elements were outside of our direct control, we completely understand how frustrating this must be and appreciate your patience.
Thank you again for your kind words and for choosing us!
Kind regards,
Sophie
James
James was so nice. Very professional, and, worked so hard.
He even worked in the rain at times
I cannot fault his work.
He is a credit to Flagship.
4 June 2026
Unprompted review
Reply from Flagship Group
Hi Mary,
Thank you for your kind words.
We are pleased to hear that James was professional and worked hard to get your job completed.
We will be sure to pass on your lovely feedback.
Kind regards,
Sophie
New window
He was on time.
Did a clean and need job and was very polite.
3 June 2026
Unprompted review
Reply from Flagship Group
Hi Wendy,
Thank you for taking the time to leave a review.
We’re really pleased to hear that our operative was on time, did a clean job and was polite. Your feedback means a lot to us and helps us keep improving the service we provide.
Kind regards,
Sophie
Kiychen fitting
Louus was friendly consciencious and hardworking, finished fitting the kitchen in 2 days.
3 June 2026
Unprompted review
Reply from Flagship Group
Hi Sonia,
Many thanks for the lovely review.
We are delighted to hear Louis was friendly, conscientious and hard working. This feedback goes a long way in helping to support, develop and praise our operatives, we will be sure to pass on your kind words.
Kind regards,
Sophie
New fitted kitchen
A new kitchen has been fitted in my flat this week. I would like to praise the fitter Luke, who was very considerate and worked hard to complete the work with as little disruption as possible. Also the electricians Jamie and Tim, all 3 were very respectful and left my flat as clean and tidy as they found it. Thank you
1 June 2026
Unprompted review
Reply from Flagship Group
Hi Valerie,
Thank you so much for your kind feedback.
Our operatives take pride in their work and recognise the trust our customers place in us when we’re invited into their homes to carry out improvements.
We really appreciate your comments, and Luke, Jamie and Tim will be pleased to hear how happy you are with the work that they carried out.
Kind regards,
Sophie
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