Flagship Group Reviews 

In my experience, I have always received good service from Flagship.

Carly Horne is excellent. She always replies within a very short time to any query, and she always goes the extra mile.

Thank you Carly!

My service charge has increased 2x.Inaccurate bill.Nearly 1900 £ for service charge in dirtiest place that is looked after by Flagship.Great job.Need to seek legal advice now.

flagship homes -victory housing trust are now one cowboy company we have had trouble with drug addicts selling dealing drugs anti social behaviour violence for Nealy three years 32 crimes reported at the property and they do nothing let them carry on this whole Assocation is a total disgrace to Norfolk as far as the management well they all need to be sacked and the learning and resolution team are a load of total liars also the repairs are a total waste of time waited nearly a year for a toilet door cowboys nobody has replied no shock there what support joke

Bryony at the branch in Norwich was amazing! Super helpful, she really is a credit to the company as myself and my partner a first time buying we did not understand the process however she was super helpful and now absolutely loving a plot and we can not wait for it to be released so we can reserve it! So excited for our journey with flagship homes! And thank you again Bryony for helping us! You really were fantastic!

Flagship are a absolute disgrace! Never prepared to do any repairs to THERE property’s!

The sales team are Very helpful and supportive. Carly has done her best to help us with our staircase process.

I have dealt with Carly and Abbie so far and really they both have been so supportive through the application. It was a very stressful process and their support has definitely made a difference to my level of stress. They have replied to all my question very quickly and been very efficient at dealing with all the requests to finalise the application.

We dealt with Abbie Clarke during the initial shared-ownership process, she was incredibly helpful from the get go and came back to us quickly on any queries we had. The whole process was made very simple and straight forward and I can't praise her highly enough for that.

What a great company.from the time I phoned regarding water leak till Adrian came was under 4 hours.Adrian was very nice and polite lovely chap.flagship must be the best housing anyone could wish for.I really think that the day I was offered bungalow I won the lottery.thank you all for the fantastic service.not enough words to thank you

They have not carried out repairs highlighted to us prior to taking tenancy,when it is hole in roof ,front and rear door boarded up no heating for 4 years .no asbestos survey prior to moving in was carried out so intrusive works can not be carried out due to inability to carry out risk assessment .when paying social housing rent the payment goes to Ltd company having to take legal redress on conditional fee agreement.
Very very very untrustworthy, poor re branding repeatedly prevents new name handling complaints all resulting in dereliction of duties .
They are not fit for purpose imo

Haven't got no better . Bury office I asked for a form. first thing Tuesday morning still haven't come 5 days. I lost out latest year on a exchange.were so slow. . Don't no wait they do in that office. I did complaint about that office nothing was done.

Great places to live if you like pigeons and their excrement. Remidied by putting up netting over the balconies - lovely. Disgusting filth!
By the way the outside door still does not shut. Fantastic security for the old folks that live there. Never mind, they'll all be gone so no worries hey?!!!
Looking forward to your response Martin!!!

Well let’s hope the right newtide people are reading this 8 months of Nell I’ve had with yourselves and RFT or what ever they are called this week but after 8 months of mental abuse on your part to me things have got sorted. I would like to thank Dave Thomas field manager also special thanks to Ian my carpenter who was out standing also Taylor who did an amazing job of my painting and jo the electrician who had the amazing idea with the bathroom door thankyou 4 so much toal gems and I hope the powers above seriously thankyou I very much doubt it as they tend to hide away but I appreciate you 4 xx

I've been a tenant of Flagship/New Tides since they took over Suffolk Heritage (the good old days) around fifteen years ago. Their attitude and service to their tenants deteriorated swiftly from then on. This is now almost perfectly described in these one star ratings, so I won't catalogue the entire history of neglect and disrespect I've personally received as I don't have the time or strength anymore.
I will say that this slippery slope of decline is, in my opinion, not just incompetence but also intentional to maximise profits and keep tenants in their non-demanding place.
I now, as intended, dread contacting them, so I won't report repairs unless I really have to and never complain.
I'm disabled and must try to avoid any upset, but often in the last few years, when I've needed to contact them I got just that. I was treated to an unhelpful attitude, mixed with condescending lies, victim-blaming (it was my fault they got hacked and messed up my rent payments etc.) Plus sometimes shocking abuse (Gasway and Jodie The Pig) if I dare to even mildly criticise their rudely unprofessional conduct.
So I'm forced to express my disappointment, frustration and disgust here instead, but I hope it helps others in the same position, or those who can still choose not to rent or buy from them.

Dear Martin,
thank you for your usual pat PR response, no doubt aimed at damage control on Trustpilot, and not genuine concern for the aggrieved.
Flagship have also asked for all my details to identify me, so they can apparently investigate my complaints and maybe learn from their mistakes, which I very much doubt. So I think it prudent to decline as I'm sure it won't help me at best, and I prefer to remain anonymous for now.
I'm sorry it's come to this, but I can no longer trust Flagship to have any concern for my welfare, and now find it hard to believe they would even try responding honourably or effectively to aid a poor wronged tenant.
Bunny xx

Moved into a shared ownsership property in June. Constant issues, first of all was handed over 2 sets of keys, said the 3rd set would be posted but never were. Chased it to be told they have lost them.

Had 2 leaks same place which took weeks to be sorted.

Sink had been busted since the beginning constantly having to chase raised this when I moved in June still not been fixed

Main issue is the front garden there has been this awful metal fencing which has just been abandoned in my front garden to separate my house and the ditch which finally got removed today as looked awful to them be told that that’s it they will not be doing anything else and they will not pay to have a proper fence to be put up. So on my property now right next to a school is an open ditch and have no idea with regards to the safety of anyone: I am heavily pregnant and people walk past this ditch every day. So who is liable when someone falls down?

Sick and tired of chasing them was so excited buying my home lovely area etc but wow I wish flagship homes would sort this out.

Am unfortunately now having to get legal advise as the service is shocking have asked to speak to a manager or anyone who will help me get this resolved but no one comes back to me!

I wish I could attach photos for you all to see this absolute joke!

I have lived in my house for 3 years and since we moved in has been nothing but problems with repairs we keep phoning and reporting them we have had plumbers for plastering and vice versa the amount of times we have had photos takeing is getting benond the joke I ask to speak to a manger but get told we will get a call back the tradesman that do get sent don't do a good job and leave the mess for you to clean up my new carpet is ruined I have a bad damp problem that is now causing health issues with my family and they know this my heating dose not work and to top today off they have took skirting off in my living room to wear you can see brick work and is freezing I have two 4 year olds and someone with not great health the only calls you ever get back is if you owe them a bit of money but are happy to take full rent from you and leave you in a s..t hole

I have been with samphire homes for over a year and a half which are part off flagship home but just changed there name.my biggest regret in life is moving to the town I am in and into a samphire home property.I have had nothing but trouble from the neighbours which is down to one neighbour.I did try and resolve this matter many months ago with the housing officer but it was like they were against myself and too scared off the other tennets to resolve any issues which has resorted to the fact of myself living in my property 24/7 and too scared to leave my property incase someone says something to my face or I bump into the neighbour who started all this in the first place.which is not good for my mental health or well being.I have even had to go on the housing register to bid for other property due to all off this even after spending over £1000 on my dream flat so having to down grand to another area which I should not have to do all because samphire homes do not care about the welfare off Thier tennets or what impact all off this has on other people's lives.in the 18 years off being a social Tennant I have never had problems with my housing association or they have never had problems with myself.I have never been issued with a warning or anti social behaviour.i am a very quiet older lady who likes the peace and quiet and have always been a good tennet but samphire homes have made my life a living hell because they can not do there job properly or do not care about Thier tennets or what Thier tennets are going through in life.no words can justify how I feel the way they have treated myself or the lack off surport they have gave me.I am like a prisoner in my own home and I have now resorted in taking matters further.the only people to understand how I'm living is the GP and local council.so my advice to anyone who becomes a tenant off flagship group is maybe look for another housing association as I would not want anyone to go through what I have to go through on a daily basis

The balcony on my flat has been leaking for five years, maybe longer. I've lost count at this point. The customer service from Flagship (now Victory) has been appalling throughout. They never call you back. They don't come when they say they're going to come. They don't send the right people. You have to chase them constantly. My balcony furniture has been ruined by the standing water. I've had to replace a mattress because of the leaking through the roof below the balcony. I've got to the point where just thinking about having to contact them again makes me want to cry. It's like a war of attrition that you, as the tenant, will never win. When you do call them, they can't transfer calls to someone else because the system doesn't allow it. You can't email a manager, or talk to one, because they can't give out email addresses or phone numbers. You've got no recourse, no agency, no control, no information. My complaint has been with the Learning & Resolution Team for a few months, but even they don't reply to emails. If I didn't pay my rent, they'd be on me like flies on the proverbial. In fact, I was in arrears for a week last year, and the housing officer called me, asking when I was going to pay my rent. My experience is that they just do not care about their customers. Don't care about your living standards. Don't care about your wellbeing. Don't care about the distress and stress they cause you. Only care about whether you've paid the rent. I used to work for Flagship a few years ago, and the standards have just plummeted. It's like watching a good friend have a breakdown. And having one yourself because of the way they are treating you, like you're not a person at all. I can genuinely say I hate living here, despise them as a landlord, and wish I could afford to move. And don't bother replying, "Martin", because vacuous platitudes like "sorry you're having such a bad experience" are meaningless. You're not sorry. If you were sorry, you'd fix the problem.

One Star to munch . been waiting 7 week for a safety check eclecticn .was due to come yesterday .waited in all arfter noon they didn't come . spent over a hour trying to talk to some one. A wast of time. That new wep site a wast of time can not get to talk to no one. Spent another hour this morning still no reply 3 hours ago. I will loos my exchange at this rate. Would never rent from flagship ship again.from day one the house manager at bury at Edmunds office . So rured never come out to sort things out. The larst 2 years been a night near. Want to make s complaint . nothing would be done. It's all about moving not the tenant at all. Please don't ask to ring that number. Wait of time. For my local office have go frew all that when you ring up.

Get fobbed off.

Since Flagship took over from Victory Housing. Getting hold of someone relevant is near to impossible. You get passed from department to department. We have an ongoing issue with our concrete guttering which means we have a damp problem. Which has made the wood panelling and artex come off in the hallway. At first they weren’t going to do the work. They then sent a manager out who then agreed to the work. Several months later they are now saying he shouldn’t have agreed to do the work!

Honestly I think it’s Groundhog Day for them as the celebrate April the 1st every time because they treat you like a fool!!

Never had any issues with Victory Housing - as for the contractors they use (RFT - Right First Time) should rename it to Not-Right Fortieth Time)

It appears even if both my wife and I work, just because we live in social housing they treat you with utter contempt.