FIXD Reviews 2,300

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are really happy with the product, finding it to be a valuable tool that provides detailed information and helps save money on repairs. Many people appreciate the ease of use and the ability to quickly diagnose car issues, which empowers them to make informed decisions about vehicle maintenance. The user experience is consistently praised for being straightforward and efficient. However, some customers were not happy with the subscription model and payment practices, raising concerns regarding subscription charges and billing. There were also mentions of issues with the app not saving information and concerns about the product's compatibility or utility in certain regions like Australia.

What people talk about most

Product

People report ambiguous experiences with product. Many consumers praise the product, highlighting its... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the product's ease of use and quick... See more

Subscription

Customers consistently express strong dissatisfaction with the subscription process. Many reviewers report... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed frustration over unexpected charges,... See more

Payment

Users describe negative interactions with payment, frequently reporting unauthorized charges for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The capability to reset onboard during pit. Lery yet on cellphone location and market going beyond necessary. At forty something I've seen so many different upgrades in my life. SMH. N... See more

Company replied

Rated 4 out of 5 stars

It would have gotten five stars if it hadn’t automatically charged me for premium membership when I didn’t authorize it to do so. It was a headache fixing it.

Rated 4 out of 5 stars

Well first im Canadian there's a little difference in what I'm paying for this fixd. But I like it its very detailed. I also bought one for my two girls one of them used it on a road trip home and... See more

Company replied

Rated 4 out of 5 stars

I wish they had presets for more vehicles. The existing vehicles are very USA centric. Typical of USA think they are the only people on earth. There are another 6.5 billion of us out here you know... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FIXD helps you better understand your vehicle by translating check engine lights and tracking scheduled service. Avoid ambiguous lights and confusing technical definitions and let FIXD translate your check engine light into simple and understandable terms.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Watch out for add on subscription

I diid a number of YouTube reviews on Fixd. I was reasonably comfortable spending 20 dollars to send this tool to my son who is in the market for a used car. I ordered it online and had it shipped directly to my son's address. 3 weeks later, I get a declined notice from my bank because someone at Fixd charged my credit card for a subscription for $99.00 that I DID NOT authorize. I did not run across the warning about this practice, before I order the product. This is my experience. As far as how the tool worked for my son, I have not heard.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

First time user

First time user, works exactly as described and the results provided after the scan was completed were clear, precise and very informative. I’m so pleased and happy with my purchase and recommend it highly as an addition to any personal automobile owners automotive diagnostic/repair and maintenance tool chest.

25 March 2026
Rated 1 out of 5 stars

The scanner works just fine but the…

The scanner works just fine but the company is a total ripoff.
DO MOT BUY THIS PRODUCT!
Once you buy the device, they subscribe you to a US99 program that you never agreed to.
Good luck getting your hard earned money back.
STAY AWAY!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

It works

Once my car warms up, 3 idiot lights come on, they help me see the codes & I can clear and safe them to tell my mechanic.

It’s Awesome to have.

25 March 2026
FIXD logo

Reply from FIXD

Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're happy with our product and that it has been helpful for you. Your satisfaction is our top priority, and we're delighted to know we've met your expectations. We appreciate you choosing us, and we look forward to continuing to serve you in the future.

Rated 1 out of 5 stars

cant return or get a refund

I bought this product after seeing it advertised on social media, and after I placed my order for one unit and made a payment, I discovered they had taken payment for two units sent them an email to cancel the order, and I was told that it was already shipped the following morning. The order arrived today, 24/3/2026. I tried to download the barcode from the return section of there web site and kept getting a message (We currently do not support international returns). I did make enquiries on there web site, and they only accept returns in the U.S., as I live in the U.K. I can't get a refund or return outside of the U.S., so be careful when ordering from this rip-off company if you're from outside the U.S. YOU HAVE BEEN WARNED.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Unauthorized charge

They tried to charge me 99 dollars unauthorize after I purchased one equipment

13 March 2026
Unprompted review
FIXD logo

Reply from FIXD

We’re sorry for any confusion regarding your recent billing.

Our records indicate a valid subscription was active at the time of the charge, but we’d like to ensure your account is set up exactly how you want it moving forward. Please reach out to us at support@fixdapp.com so we can look into this further and help you manage your subscription settings.

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