Five Guys UK - Coventry Reviews 4

TrustScore 3.5 out of 5

3.3

Unit 3, Cathedral Lanes, Broadgate, CV1 1LL Coventry, GB


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Rated 5 out of 5 stars

what an amazing experience, I had a wonderful greeting from Elis and Ben and I had the Cajun fries - yum! and the most amazing milkshake ever (best in Coventry by far! The restaurant was clean and t... See more

Rated 1 out of 5 stars

£10 burger. I was expecting something nice but it was flat, crushed bun no better than a McDonald's but for 3 times the price. Simply not worth it.

Rated 1 out of 5 stars

Always forgetting things - I’ve just ordered one burger and a milkshake and they didn’t send the milkshake, how hard is it to send a burger and a drink out but there not even capable of that, this hap... See more

Company replied

Rated 1 out of 5 stars

Awful takeaway coventry Cold chips No burger in the cheeseburger The veggie burger was meat - disgraceful

Company replied


Company details

  1. Hamburger Restaurant
  2. Fast Food Restaurant

Written by the company

An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.


Contact info

  • Unit 3, Cathedral Lanes, Broadgate, CV1 1LL, Coventry, United Kingdom

3.3

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

what an amazing experience

what an amazing experience, I had a wonderful greeting from Elis and Ben and I had the Cajun fries - yum! and the most amazing milkshake ever (best in Coventry by far!
The restaurant was clean and the staff made me feel welcome

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Always forgetting things

Always forgetting things - I’ve just ordered one burger and a milkshake and they didn’t send the milkshake, how hard is it to send a burger and a drink out but there not even capable of that, this happens all the time with this store - better of going to seven bone just round the corner

27 December 2025
Unprompted review
Five Guys UK - Coventry logo

Reply from Five Guys UK - Coventry

Thanks for your feedback, I will remind the team to make sure they check delivery orders before they are sold. We hope to see you back soon.

Rated 1 out of 5 stars

Expensive

£10 burger. I was expecting something nice but it was flat, crushed bun no better than a McDonald's but for 3 times the price. Simply not worth it.

25 November 2024
Unprompted review
Rated 1 out of 5 stars

Awful takeaway coventry

Awful takeaway coventry
Cold chips
No burger in the cheeseburger
The veggie burger was meat - disgraceful

24 October 2024
Unprompted review
Five Guys UK - Coventry logo

Reply from Five Guys UK - Coventry

We're sorry to hear about your experience at our Coventry store.

Please submit a Customer Feedback form on our website so we can investigate accordingly: https://fiveguys.co.uk/contact

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