Fitch & Fitch Reviews 

396
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their exceptional professionalism, patience, and deep knowledge when handling mortgage applications. Many consumers emphasize that advisors go above and beyond to provide clear guidance and reassurance at every single step. Reviewers frequently mention the prompt response times and efficient communication that make even complex financial arrangements feel completely seamless. People also appreciate how the supportive team takes care of the heavy administrative burden, ensuring a truly stress-free journey. Consumers note that working with such reliable professionals provides immense peace of mind throughout the entire property purchasing process.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, describing the process as smooth and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and guidance... See more

User experience

Consumers find user experience to be highly satisfactory, praising the smooth and seamless process from start... See more

Response time

Users describe positive interactions with response times, consistently highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service provided. As first time buyers it has been tricky navigating the house buying process, but Dan Byass, our advisor, made this as stress free as possible. Supported us throughout, no que... See more

Rated 5 out of 5 stars

Put simply, Stephen is the absolute best! Getting my mortgage was not easy as I have been the subject of an id fraud which I only discovered upon starting the mortgage process - check your credit file... See more

Rated 5 out of 5 stars

Excellent service from Ben at Fitch and Fitch! Ben was incredibly helpful and went above and beyond to support us with our mortgage. His professionalism, patience, and dedication made the whole p... See more

Rated 5 out of 5 stars

Sue has been amazing throughout this process and her service has been outstanding! Whilst we have been navigating being first time buyers, Fitch & Fitch have gone above and beyond to ensure we are wel... See more


Company details

  1. Mortgage Broker

Written by the company

Fitch & Fitch is a team of experienced mortgage brokers, who offer mortgage and insurance advice no matter how complex your requirements. With offices based in Canary Wharf, Cambridge and Colchester, we have developed and grown our service throughout the UK. We arrange mortgages from the ‘whole of market’. This means we can find you the right mortgage from over 100+ lenders offering more than 15,000 mortgages.


Contact info

5.0

Excellent

TrustScore 5 out of 5

396 reviews

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5.0

All reviews

(396)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service, Always

Cannot fault David and his team. We have used David several times now, each time we re-mortgage or move home. He is professional, efficient and most importantly knowledgeable. He makes the process seamless and I could not rate him highly enough. Everyone needs a David when they are having to deal with mortgages!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

I felt valued as a customer

Dan Mules and his team have been fantastic providing me with a remortgage. I used Dan 5 years ago with great success. He recontacted me 6 months before my deal was ending to check if I required his services. When I was close to the end of the term, he found a deal that was just right for me as a sole trader.
The teams communication has been fantastic with the questions I had and the process was very fast and smooth.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buy

Stephen worked harder than usual to find a suitable lender for Phoebe who has recently become self-employed in the Influencing Marketing business and he was successful in obtaining her mortgage offer which was great news for her and she is now able to progress with her first time purchase.
Stephen was very proactive and professional and his colleagues very good with email communication and updates.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Matthew and Jay – Highly Recommend!

We recently worked with Matthew and Jay at Fitch & Fitch for our mortgage application, and we cannot thank them enough for their incredible support. As first-time buyers, we had many questions and concerns, but they were extremely patient, professional, and thorough in explaining every step of the process.

Their expertise and dedication made the entire experience smooth and stress-free. Thanks to their hard work, our mortgage offer was issued by the lender in less than a week, which exceeded our expectations!

We highly recommend Matthew and Jay to anyone looking for a reliable and knowledgeable mortgage broker. They truly went above and beyond to help us, and we are so grateful for their assistance.

Thank you, Matthew and Jay – you’ve made our first home-buying journey a wonderful experience!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Matt H. was informative and all around delightful to work with. Patiently answered all my questions as a first time buyer and got me a mortgage at a much better rate than I would have gotten alone.
They were a pleasure to work with and I hope I remember the name by the next time I move house.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Danielle was super helpful!!

Danielle was super helpful, super friendly, explained everything I needed in a way that was really easy to understand and was super prompt in getting my mortgage application ready. Thank you!!!

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Ben and Jay were both most helpful throughout the process. Ben answered all and any questions we had.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

A positive experience with Jay and Stephen from Fitch & Fitch

Jay was fantastic, she was always on top of everything, keeping me informed at every stage and made sure everything went smoothly.

Stephen was equally great. He took the time to explain my options clearly, found the best deal for me and made the mortgage process straightforward and hassle-free.

They both made what could have been a daunting experience incredibly easy.

Overall, they were both really helpful and professional, and I’d definitely recommend Fitch & Fitch if you’re looking for an stress-free process.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ben and jay,

Excellent service from Ben and jay,
This company really are the best and we wouldn’t go elsewhere,thank you so much Ben & jay we really appreciated everything you did for us 😊
Erica & Rich 😊

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and expertise

Matthew Holloway and the team at Fitch and Fitch have been a great pleasure to deal with. As a first time buyer, they've made the process very straight forward making me feel at ease from start to finish. I couldn't recommend them enough!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Susan was fantastic

Susan was fantastic! Great to work with during our process of getting our mortgage approved, she was very capable of dealing with our (slightly complex) situation in terms of buying/selling. Susan was really patient, professional, trustworthy, always very happy to answer our questions and just a nice and friendly person to work with too. We hope to work with Susan again in the future!

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

We were told by another adviser we could only do a product transfer with our existing adverse lender. Stephen managed to secure us a mortgage with a high street lender within a week, saving us hundreds of pounds a month.
Great service from Stephen, Jay & Angela and we would not hesitate to recommend them.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic support, patience and expertise

Our involvement with Steve and his team has been quite drawn out due to various collapses in our chain, however their patience and support has been incredible, and we could not recommend them enough.
Excellent communications and advise. 5 star

6 December 2024
Unprompted review
Rated 5 out of 5 stars

I have had a wonderful experience with…

I have had a wonderful experience with Fitch & Fitch during the purchase of my first home. Very professional approach and friendly at the same time. Chris Herrett and Angela Howard have been very supportive and helped me during this journey. I would definitely recommend them and I could not fault them. Thank you very much!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

David Wise and the team at Fitch & Fitch made the whole mortgage process a an absolute breeze. They took the time to thoroughly understand our requirements, were able to provide helpful recommendations on suitable products, and went above and beyond to move the approval process through swiftly. Would thoroughly recommend. Thanks David & Angela!

18 November 2024
Unprompted review

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