Fisher & Paykel (United Kingdom) Reviews 

6,971
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 723 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff for being exceptionally knowledgeable, polite, and efficient during home visits to fix appliances. People genuinely appreciate the prompt communication, careful diagnostics, and overall smooth scheduling when organizing maintenance work. Reviewers often describe how helpful technicians are at explaining technical problems and providing useful maintenance advice. However, some customers also noted frustrations regarding repeating appliance faults and delays with replacement parts. A few reviewers experienced recurring mechanical issues that required multiple service visits over time, leading to occasional disappointment. Some people also mentioned difficulties getting timely updates from support teams when chasing orders.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that engineers arrive promptly, communicate... See more

Service

People report high satisfaction with the service, highlighting punctual, knowledgeable engineers who... See more

Product

Customers expressed great satisfaction with the product, highlighting that it is top class, looks good, works... See more

Customer service

Users describe positive interactions with customer service, frequently praising knowledgeable engineers who... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing great satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a two drawer dishwasher that has been playing up making a loud humming sound and not working as a result. Two lovely engineers, Trevor and Bradley identified different problems, troubleshooted... See more

Rated 5 out of 5 stars

Absolutely amazing service can’t fault Dean at all, so knowledgeable, and helpful. Right from the word go asked if he needed to wear shoe covers and went above and beyond to ensure everything was just... See more

Rated 5 out of 5 stars

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more

Rated 5 out of 5 stars

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on... See more


Company details

  1. Appliance Store
  2. also in
  3. Countertop Store

Written by the company

Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(6,971)

659 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ash did a great job

Ash did a great job. He not only fixed the non-performance problem, but also educated us about the operation of the dishwasher, and pointed out a potential problem we will have with the sink. Thank you.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Jessie arrived when he said he would

Jessie arrived when he said he would. A very pleasant gentleman. Carried out the repairs in a professional manner. Explained to me what is required l. Left the kitchen as he found it in a clean and tidy condition.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Adam Smith our engineer

Adam Smith our engineer, was very courteous and informative. He answered all our questions, and carried out the necessary work needed. Thank you.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Ash was a great technician

Ash was a great technician, knew the problem with our fridge freezer straight away and carried out the repair & service quickly and efficiently! Very pleasant, experienced and knowledgeable chap! Would highly recommend him!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

I desperately need help

I desperately need help. I’ve been trying for nearly eight weeks to contact Fisher & Paykel (Ireland) as all the contact details for them are not in operation. I can’t even get in touch with their head office. As I live a mile or so from Northern Ireland, do you know of anyone who could come from there to fix my dishwasher?

13 July 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Bradley was able to quickly diagnose the faults and fix in a very timely manner. He was polite, presentable and most importantly very capable. I would highly recommend.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Very tenacious engineer.

Our engineer Ash spent a long time trying everything he could think of to solve the unusual fault on our dishwasher. He wasn’t satisfied until he had tried every conceivable option, ultimately fixing the dishwasher which turned out to have a fault he’d never encountered in his 10 years working on this model. Very impressed at his dedication to getting the job done.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Fisher&Paykel…

Great experience with Fisher&Paykel delivery and installation team. Steve and Andrei were professional, efficient and kind. They collected our old fridge and super quickly installed the new Fisher& Paykel one which is a great addition to our kitchen. The explanation on how it works was also sufficient and well appreciated, as it saves me of reading boring manuals. Many thanks.

9 July 2026
Unprompted review

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