Fischer  Reviews 

7,734
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their efficiency and tidiness during installations. Many people appreciate the excellent customer service, noting helpful explanations and clear communication throughout the process. The products themselves are frequently described as high quality, effective, and contributing to energy savings, providing elegant and efficient heating solutions. However, some customers also noted issues with the installation process, including instances of problematic fitting, units burning out, or initial surveys being incorrect. A few other people also felt that communication and follow-up could be improved, citing difficulties in reaching the company, delayed responses, or challenges in getting warranty repairs addressed promptly.

What people talk about most

Service

Customers had positive experiences with service, often praising the professionalism, friendliness, and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding response rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have Fischer classic heaters throughout my property. The sales team and fitters are always friendly and quick, come on time and tidy up after themselves. The system, which I put in to replace oil-f... See more

Company replied

Rated 4 out of 5 stars

Installers professional, quick, neat and tidy. Radiators good in looks and quality. Explained usage as well as handing over the necessary booklets. Excellent customer service from telephone c... See more

Company replied

Rated 5 out of 5 stars

We had a aquafficient 6 water heater fitted one week ago ,so far very pleased with the unit .Dan and his mate from Leicester did a fantastic job the plumbing work is a work of art, they worked very h... See more

Company replied

Rated 5 out of 5 stars

Fischer didn’t try to sell me their most expensive product but rather the radiator that best suited my heating needs. Installation went smoothly and the installers were very helpful.

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

Fischer has been manufacturing and supplying electric heating solutions for over 75 years and has installed thousands of electric heating systems in UK homes. We offer a full range of highly efficient electric space and water heating solutions including HeatCore radiators, air source heat pumps, electric boilers, and electric water heating. Did you know that 75% of Fischer customers would recommend us to their friends and family? If you are looking to replace your heating systems with a sustainable alternative, please do get in touch for a chat, or order your free catalogue to browse our products. The Future is Electric, The Future is Fischer.

Why Choose Fischer?

Written by the company

A Lifetime of Service
With Fischer, our excellent customer service does not end at the sale. Our heating products will be with you for many years, and we promise that we will be too.
Guaranteed Warmth and Comfort
We utilise 75 years of German Engineered Quality to provide the best electric heating systems for our customers. Our knowledge and experience means we can guarantee comfort and warmth and we're proud to have installed thousands of heating systems throughout the UK.
Recommended By Customers
Did you know that 75% of Fischer customers would recommend us to family and friends and 80% of customers say their home is better heated with Fischer electric radiators? Results from a recent customer satisfaction survey undertaken in 2021. (Out of 560 responses).

10 Year Manufactures Warranty!

For Complete Peace of Mind

For Complete Peace of Mind
All our electric heaters are supplied with a complete 10 year manufacturers warranty.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(7,734)

571 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant experience from start to…

Brilliant experience from start to finish kept in formed what was happening .
And Radiators are fantastic .

24 February 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Miss Davies,

Thank you for the review regarding your installation and for finding our heaters fantastic.

The aftercare is great too, and if you have any general questions or need any help, please feel free to reach out to us.

Thank you

Team Fischer

Rated 5 out of 5 stars

West coast delight.

Fischer technical / surveyor team and their fitting engineers are very knowledgeable and efficient. They turn up on time assess the customers thoughts (requirements) and then work with the customer for the desired outcome. The quality of the product is not in question, and my what a difference it makes to the living space in the property. Excellent work Fischer.

9 April 2026
Unprompted review
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Reply from Fischer

Good afternoon Mr Gibson,

Thank you so much for the amazing review regarding our service and products.

The aftercare service is also amazing, so please feel free to make contact if you have any questions.

Thank you

Team Fischer

Rated 5 out of 5 stars

Electric Radiator install

They arrived at 08:30 and were complete by 09:15.
The install was very clean and the explanation on use of the controller was very complete.
No issues have been identified.
Very happy

10 April 2026
Unprompted review
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Reply from Fischer

Good afternoon Mr Levitt,

Thank you for the review, and that you were happy with the install and the explanation of the thermostat.
If you need any help or have any questions, please reach out to us.

Thank you

Team Fischer

Rated 5 out of 5 stars

we are very impressed with the experience

We were really impressed with the new heating system and the quick and professional way the two men worked together. Also they showed use how to use the controls so we have had know problem at all with this new system.

9 April 2026
Unprompted review
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Reply from Fischer

Good morning,

Thank you so much for the lovely review and feedback.

Please make contact with us if you have any questions or need any help.

Thank you

Team Fischer

Rated 5 out of 5 stars

Very good & professional


They came and installed , and they left everything tidy.
They took the time to explain how everything works.
Very happy with my new heaters, they look very smart.
I highly recommend.

6 April 2026
Unprompted review
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Reply from Fischer

Good morning Mrs Anderson,

Thank you for the lovely review, and we are glad that the installers took the time to explain how our heaters work.

Have a great day!

Thank you

Tema Fischer

Rated 5 out of 5 stars

Great heaters

Great heaters, the workmen did a great job of installing them and cleaned up after they had finished

1 April 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Mrs Morris,

Thank you for the review following your installation, and we are thrilled that you are happy with our products and our installation team.

Please reach out if you ever need any help.

Thank you

Team Fischer

Rated 5 out of 5 stars

A warm thank you!

The heater was delivered and installed on the agreed date, the work carried out neatly and cleanly. I had ordered a coloured heater but they sent a conventional white one - but I've since been offered a significant refund, so all is well. The heater works well and is easy to operate. Many thanks to Danny and the team for a job well done!

20 March 2026
Unprompted review
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Reply from Fischer

Good morning Mr Murphy,

Thank you so much for the review regarding the service that you received from us.

If you need anything in the future, please feel free to make contact with me, and I will gladly help you.

Thank you

Danny Brewin

Rated 1 out of 5 stars

Promises, Power Errors, and a Battle for Accountability

Rating: ★☆☆☆☆

I purchased a Fischer Future Heat system in good faith. What followed was a catalogue of failures.
Fischer has admitted in writing that a non‑solar‑certified electrician interfered with my solar PV system, installing a CT clamp incorrectly. This caused electricity to be mis‑read and resulted in excess grid draw.
The original unit failed shortly after installation and had to be fully replaced. There were repeated missed, cancelled, and unannounced visits, and the installation process dragged on far longer than reasonable.
Despite acknowledging multiple failures, Fischer minimised the issues, offered only token compensation (£200–£300), and later attempted to pursue the remaining balance while the dispute was still active and already in court.
My concern is not a single fault — it is the lack of transparency between marketing, installation competence, and after‑care, and how admitted errors are handled when challenged.
I would strongly advise anyone to research independent experiences carefully before proceeding.

2 April 2026
Unprompted review
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Reply from Fischer

Good afternoon,

Thank you for your review and for sharing your feedback with us.

With regard to the solar issue you experienced, we’re pleased to confirm that this has now been resolved at no cost to you and that everything is working as expected.

Our Customer Care team is currently in contact with you and will be in touch again shortly to ensure a full resolution.

In the meantime, if there is anything further we can assist you with, please don’t hesitate to call us on 020 8145 3545 — we’ll be happy to help.

Thank you,
Team Fischer

Rated 4 out of 5 stars

What a fantastic service from beginning…

What a fantastic service from beginning to end. Love my new Aqua boiler. Thank you Fischer.

26 March 2026
Unprompted review
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Reply from Fischer

Good afternoon Mrs Nyaga,

Thank you for the review and the great feedback on our service here at Fischer.

We are thrilled that you love your Aqua boiler.

Have a lovely day!

Thank you

Team Fischer

Rated 5 out of 5 stars

excellrnt service from start to finish…

excellrnt service from start to finish . clean and tidy and did everything i needed it to do. improved my water throughout and the water pressure too

24 March 2026
Unprompted review
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Reply from Fischer

Good afternoon Mr Gledhill,

Thank you for the awesome review, and we are so happy that you were happy with our service from start to finish.

Please feel free to contact us if you need any help.

Thank you

Team Fischer

Rated 5 out of 5 stars

Very impressed

Very impressed. The fitters were very friendly and polite, the radiators were removed and the new ones installed very efficiently and they kept everything clean and tidy as they worked.
The settings were explained clearly and set up for me. Also a written guide is given.
I Received a call the next morning to confirm all was well and if I had any questions. Its good to have peice of mind that there is a helpline incase of problems or you are unsure of anything. I would definitely recommend this company.

30 March 2026
Unprompted review
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Reply from Fischer

Good afternoon Mrs Bearham,

Thank you for the lovely review, and we are happy that you found our installers to be friendly and polite.

As discussed, please make contact with me or the technical and we will gladly help you.

Have a great day!

Danny Brewin

Customer Relations Manager

Rated 5 out of 5 stars

Delighted with our new electric radiators

Delighted with our new electric radiators from Fischer.
The whole installation was quick, efficient and clean.
Highly recommended using this company.

30 March 2026
Unprompted review
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Reply from Fischer

Good afternoon Mrs McDonald,

Thank you so much for the review, and we are glad that you are happy with our service. If you need any help at any point, please contact us, and we will gladly help you.

Thank you

Rated 5 out of 5 stars

Excellent & Professional

The company is reliable on first contact Tom who visited us to see if he could do the job and gave us a reasonable quote and to Tony who fitted the equipment. They are experts in their field and Tony done an excellent job in removing an oil burner and connecting a new electric boiler. Tony took away all the old equipment and left everything tidy. I would recommend this company to family, friends and anyone who is thinking of changing their boiler. Well done guys.

25 March 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Joanmarie,

Thank you for the review regarding your installation experience with us when we removed your Oil burner and installed our Electric boiler.

We are delighted that you wpould recommend our services to your family and friends.

Thank you

Team Fischer

Rated 5 out of 5 stars

Engineers polite and engaging

Engineers polite and engaging. Job was completed professionally and to a high standard. I have used Fischer to replace radiators and now water heater.

24 March 2026
Unprompted review
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Reply from Fischer

Good afternoon Mr March,

Thank you for taking the time to leave a review regarding our service.

It was a pleasure to have installed you.

Please make contact with us if you need anything in the future.

Thank you so much

Team Fischer

Rated 1 out of 5 stars

Fischer heating more expensive than gold

Fischer heating has got to be the most expensive heating in the country, a high usage family house without Fischer heating uses 4500kmh of electricity a year, we have 8 Fischer heating radiators and we are using 6500kwh a month, £25000 to be installed, had a Fischer survey and had installed what they recommended, now can’t afford to turn on, STAY AWAY

27 February 2026
Unprompted review
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Reply from Fischer

Good morning Brian,

Thank you for taking the time to speak with me.

The customer Mrs. Anderson had a full survey completed prior to installation, during which the product pricing was explained.

The rooms were also measured carefully to ensure appropriately sized heaters were installed to provide sufficient heating.

Mrs. Anderson hasn't raised any concerns to us since the installation date of 16/1/2023

Unfortunately, we are unable to advise on daily usage, as energy consumption can vary significantly depending on a range of factors, including individual usage patterns. If assistance is needed with adjusting the heater settings, we would be very happy to help.

You also mentioned that six of the heaters have been switched off at the plug for some time, while energy usage remains high.

If the heaters are switched off at the mains, they would not be drawing power, so this may indicate that the higher consumption is coming from another source.

If you need any further support, please don’t hesitate to get in touch — we’ll be glad to assist.

Please feel free to contact me on option 5, or our Technical team on option 4.


Thank you, Danny Brewin

Customer Relations Manager

Rated 5 out of 5 stars

I have just had 3 radiators fitted in…

I have just had 3 radiators fitted in my property and I am delighted with them. They look stylish and modern and keep the house lovely and warm. Ryley was the young rep who helped me with the paperwork and finance and made sure that everything went smoothly. The engineer that fitted them did an excellent job, took away my old heaters and cleaned up really well after the work was completed. If you are looking for great radiators and excellent customer service then this is the company to go to. Margaret Moreton

24 March 2026
Unprompted review
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Reply from Fischer

Good Mrs Moreton,

Thank you for the lovely review regarding your install and your experience with Ryley.

I will ensure that we pass your comments on to Rykley.

Have a great day!

Team Fischer

Rated 5 out of 5 stars

Funds well spent with professional service.

The initial survey was thorough and next stages explained fully.
Installation day....the team were professional and took the time and care to explain everything. They took all the packaging away and cleaned up the brick dust.
The house is now warmer than it has been. The units blend in with the rooms.
Excellent service.

25 March 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Valerie,

Thank you for the review and we are glad that you were happy with the excellent service that we provide our customers.

Please feel free to reach out to us if you need any assistance.

Thank you

Team Fischer

Rated 5 out of 5 stars

The two fitters were great

The two fitters were great. Polite and friendly. They explained things carefully.

25 March 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning,

Thank you for the review, and we are glad that you were happy with our installers. If you need any help, please make contact, and we will assist you.

Thank you

Team Fischer

Rated 5 out of 5 stars

An efficient installation

An efficient installation. My bathroom radiator now matches others in my house. Just sad I missed the £250 money off offer.
A nice warm bathroom.

20 January 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning,

Thank you for the review. We are glad that you are happy with your 3rd order with us, and we really appreciate the repeat custom.

As always, if you need any help, please contact us, and we will gladly help.

Have an amazing day!

Thank you

Team Fischer

Rated 5 out of 5 stars

I had 3 radiators installed yesterday

I had 3 radiators installed yesterday. From the initial visit to installation I have been impressed with the service this company have offered. The fitter cleaned up any mess as he went along and left after making sure I was happy with everything and showing me how to programme the heaters.

25 March 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Mrs Binks,

Thank you for the review and feedback regarding your installation.

I We have relayed the feedback to all those who were involved in your customer journey.

Have a great day!

Team Fischer

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