Fischer  Reviews 

Extremely professional fantastic fitting no mess really good experience. Would recommend to anyone.

Getting rid of my immersion water heater and having a Fisher direct water heater fitted was the best move I’ve made, my water pressure has increased immensely and is extremely cost effective. The installers were very efficient and helpful in explaining how it worked. I would definitely recommend anyone to have one, if it was possible I would award 10 stars.

Such a shame to have to leave this review. And sadly I'm sure the reply it will gets, won't support the resolve needed.
I had such high hopes for this new heating and was really excited.

Unfortunately the last three months has been a horror show. Incorrectly and poorly installed electric's. sharp pipework left exposed. Lied to with regards to progress or lack of. Being passed around multiple people telling me different stories. Having to chase them constantly for updates on dangerous electrical work left, that lead to the fuse board going bang and an emergency electrician to be called. sending me fraudulent paperwork for install certificates. Refusing to honour the original service quoted for a "full removal and install", yet expect full payment as per the original service offered. Still haven't finished the job and refusing to do so. The man who did the survey got all the electric details wrong, despite taking pictures and details of the goods to be removed all wrong also. ive requested copies of the paperwork multiple times - to be ignored.

For something that costs customers thousands of pounds, leaving a house with an overloaded fuse board for more than two weeks, fuse board going bang and burning, leaving a heating system part installed, and part removed, refusing to take responsibility or to action corrections urgently , it is absolutely horrifying.

i had raised a formal complaint via their Head office back in May, but am now in the process of official complaint letters to fully reject and cancel, requesting all goods be collected and all monies returned, due to the lack of care, skill, timeliness, refusal to accept responsibility.
their contract offered was misleading and the work completed so far was not with care or skill.

I had originally wanted an air sourced heat pump, to be told by fischer it was not recommended and was instead convinced their electric heaters were better.

Will not be recommending this company to anyone.
and prey that this is all over soon.

after receiving the below from Fichser, which i cannot reply to.
Response........ due to the severity of the situation i ask that all comms are via email. you have my email address already and i cannot put my details here on a public place. it was you that called me monday 15th June also, following the last review i gave via Google, due to no support from Fisher. where you also refused to support with the removal being completed and simply passed me back to a person called Yan to deal with it. if you look on the data stored in your system you will see. Your email titles "26-99335"

in addition - the electrical report you provided is fraudulent and false. the date you claim to have completed the work is incorrect, the persons you claim to have completed the work is incorrect. which also questions the remainder of the report given the dangerous condition my electrics have been left in. i have, more than once requested that a true and accurate install cert is provided. alongside the Part P compliance certs for both install certs - which you are unable to provided.
I flagged to your business that there was no SPD fitted in the fuse board, fitted by Fischer. I had not declined your offer to add an SPD (which is legally required when fitting the secondary fuse board initially), which you did not fit. i advised i was seeking legal advise before responding, due to the severity of all other electrical issues (which you refuse to respond to) and i am facing due to your company. As per legal advise i then sent a formal written letter outlining all of the issues Fischer have created over the past 4 months, to which 14 days later i have had no reply. given the condition report completed by a professional body has advised "immediate corrective works required, due to being potentially dangerous", it is not acceptable or responsible to be unresponsive for 2 weeks. urgent matters that present risk of safety or harm must be dealt with within days. not weeks or months.
i have reserved my right to fully reject this contract and request full refund. and collection of goods from my home. as detailed in my email issued today to Fischer, with Trading standards on copy.

Product seems to be working well but it’s only been 4 days. A few issues with logistics organising installation and they did provide the wrong size heating panels but we accepted them and they look ok. Impressed with the water heating system and improved water pressure. Hoping energy bills will reduce.

Installation went very well well with minimum disruption and good protection of house finishes.
Good advise given on the best way to run heaters but hard to carry out full test in current hot weather.

They were punctual, friendly, quick, and clean working.

I have Fischer classic heaters throughout my property. The sales team and fitters are always friendly and quick, come on time and tidy up after themselves. The system, which I put in to replace oil-fired radiators, works great and, apart from having to constantly put batteries in the thermostats, it has been trouble free. My only complaint is it's enormously expensive to run.

Brilliant installers. No chit chat, just got quietly on with the job. Carpets covered in the work area. They brought a vacuum cleaner with them. They even vacuumed the bit of corridor outside the flat. Very impressed.

Fischer 25-95838
Everything went wrong. The young man that came out to do the initial survey got it completely wrong - his chaps turned up to fit and stated "cant be done"
It then goes into a long very stressful situation of "Its Fischer Way - or no way"
I have today paid the last of my bill. I was holding out as the first unit they originally fit "burnt out" and needed to be replaced. It was, but then we had no water pressure from the new unit and I was told to go in the loft and adjust the valves myself. I put my concerns forward as this may void any warranty.
I was promised a visit, the engineers phoned that morning and I assured him I would be in all day as I had taken another day off work. At 2.10 pm I received a txt to say hey would be with me by 3.30pm, I then at 2;30 had a txt to say the engineers were on my drive and could not gain access- how does that work when they weren't due until 3.30pm - There was no one on my drive and at no point had there been. I have full CCTV and can prove it. No one turned up and when I spoke to Fischer the next day they told me I had failed the appointment as I had not responded to any txt. I presumed as an appointment was booked and confirmed that morning, that the engineer would turn up.
Fisher have threatened me with Court action, they still haven't checked out the system for warranty and I have had to employ a plumber at a cost to myself to stop a leak coming from the pipe that leads to the unit - the pipe was installed by Fischer.
all in all a horrible experience. I have cleared the bill and put my hands up because this has had a massive impact on my Mental Health.

Great service, brilliant installation team and good communication, it is expensive but you do get what you paid for, very fast installation too

Our new radiator installation was carried out quickly and efficiently with instructions given as to how to use the controls and help with setting up the thermostat.

Very happy with the service. Good communication about installation dates. Professional service on the day - quickly and neatly completed. All working so far!

Excellent service. All done inside an hour. I know how the system works as I’ve got other radiators from them which is why I used them again. Highly recommended

The product was exactly as advertised and just what I wanted. We have already seen savings on our electricity bills as a result of getting the solid state water heater. The installation team worked speedily, leaving no mess.

Fantastic service, great quick and friendly installation, great customer services

Danny called me and arranged a visit.
Sue came out and surveyed the position and I ordered 2 heaters for my kitchen.
Both very professional team.

The information provided during the consultation matched my live experience perfectly. Everything was accurate, honest, and trustworthy. It gave me confidence from the start, and the experience confirmed it. I highly recommend their services to anyone looking for guidance they can genuinely rely on.

instalation was quick and workmen tidied up after them and removed old heater

Everything went well. The installers were well on time, worked quickly and efficiently, left little to tidy up and were very cheerful and easy to have in the house.

Fantastic company no hard sell or pushy sales person helpful through the whole process. Installation was easily done in just over half a day. Very pleased with the product too. Highly recommend