First Vehicle Leasing Reviews 

833
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 221 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the professional and friendly staff who go above and beyond to make every step of the leasing journey very easy to navigate. People deeply appreciate the detailed guidance provided throughout the transaction, ensuring that buyers feel supported, informed, and completely confident in their choices. Some reviewers were not happy with delivery scheduling, frequently mentioning frustrating delays, conflicting arrival dates, and poor communication regarding timing. A few other people also felt that customer support became unhelpful and unresponsive when unexpected problems arose with their vehicle orders.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, often describing the overall experience from start to finish... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that vehicles often... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are always helpful,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth and hassle-free journeys from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more

Rated 5 out of 5 stars

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more

Rated 5 out of 5 stars

Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more

Rated 5 out of 5 stars

First Vehicle Leasing are an exceptional company. The service I received from the whole team was fantastic. Highly professional, courteous and polite throughout the process. I started my searc... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

About First Vehicle Leasing

Written by the company

With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!

We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.

Visit us today at First Vehicle Leasing and find out for yourself why we are first... or call us for free on 0333 222 3296 today.

Best UK Car Leasing Deals for Personal and Business contracts

Written by the company

Promise 1: The best deal.
A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
Promise 2: The best service.
We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
Promise 3: No sales pressure.
We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(833)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience - thanks FVL!

I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly.
Even following hold ups in the process (no fault of his), he was immediately working to fix it and looking for alternative options.

Fully recommend FVL!!

27 September 2025
Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with, Chris,Leanne and other colleagues were great kept me informed dealt with any issues promptly. Have used FVL now for 5 cars and would recommend them.

26 September 2025
Rated 5 out of 5 stars

Second time using FVL

Second time I’ve worked with FVL and they’ve been great again! Peter Sherry is great and so helpful. I’m so chuffed with my new car! Will 10000% use again!

24 September 2025
Rated 5 out of 5 stars

I’d like to thank Ross and Maxine for…

I’d like to thank Ross and Maxine for helping me get my car.
They were very professional from start to finish.
Especially Maxine who helped me fill in my finance documents.
I’ve hade many cars on lease deals for years.
But I can honestly say First Vehicle Leasing have been the best by a mile in my opinion.

Thank you all again at FVL for your support.

Regards
Allan

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Car Leasing Company

Highly recommend First vehicle Leading, have leased over 6 cars with them and every time the service never disappoints. I have been lucky enough to liaise with Chris Peart for every car I’ve needed he goes above and beyond is incredibly professional and always finds you the best deal available for the car you want.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Delivery was shocking

Took so long with paperwork.
Don't even get me started on how the vehicle was delivered, really ruined my first experience of having a new car....AVOIDDD!!!!

21 September 2025
First Vehicle Leasing logo

Reply from First Vehicle Leasing

Hi Rabia

I'm really sorry to hear you were not happy with your experience with us. However, I'm unable to see the paperwork issues you mention. I see that we processed your application on 8th September and delivery took place on 19th September. An 11 day turnaround from application to delivery is faster than normal.

With regard to the delivery, I'm afraid we have no record of you getting in touch to let us know that anything went wrong. Perhaps you could email me - crm@fvl.co.uk - to give me some more details on this as I would like to investigate what happened. Please also include any details of what happened with your paperwork and I'll look into that too.

Duncan

Rated 5 out of 5 stars

The service was very efficient!

The service was very efficient from start to finish. I was kept well-informed on my chosen car, which was delivered to me eleven days after my first initial phone call.
I would highly recommend this company and will certainly use them again. Thank you to you all, I am delighted with my new car. Dawn

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish, really helpful and accommodating with requests and a great deal
The guys I spoke to and were based in Scotland and so helpful, polite and always called back when they said they would

11 September 2025
Rated 5 out of 5 stars

New car lease

A personable service from Chris who sought to understand my needs. He found me a really good deal and supported the transition from old car to new / different providers. In all the process was stress free and a good result.

11 September 2025
Unprompted review

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