Mr. Scot Taylor was ABSOLUTELY FANTASTIC. If I could give this gentlemen any higher rating I WOULD! Knowledgeable, efficient and a pleasure to deal with... All my issues were resolved perfectly!
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Evelyn was helpful with entering my issue of not getting the loan cashback reward, but FirstTech can't seem to get this working. So, if you are using rewards checking and expecting the 0.5% loan ca... See more
I went in because of the six month rate and literally didn’t step back through the door for 6 months and was greeted and remembered like it was last week
I have been a member of this credit union for 53 years, when it was started as another benefit for employees of Hewlett-Packard (HP). I have always found that the employees of First Tech Federal... See more
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Company details
- Federal Credit Union
- also in
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Wilsonville
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
30200 Southwest Boones Ferry Road, 97070, Wilsonville, OR, United States
- +1 855-855-8805
4.9
Excellent
95 reviews
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My experience with First Tech has been…
My experience with First Tech has been great. Frank Lee was my first contact for customer service in June and he was professional, knowledgeable, and courteous. I had to place a second call this month due to problems with internet payment. Frank Lee was again my customer service representative. I knew I would be helped, and he took my payment promptly and securely. I know I can count on receiving the best customer service with First Tech.
3 July 2025
Unprompted review
Reply from First Tech - Wilsonville
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Martin was extremely helpful!
1 July 2025
Unprompted review
Reply from First Tech - Wilsonville
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Yolanda Rodriguez Silva was super helpful!
Yolanda Rodriguez Silva was extremely helpful in completing my request promptly and in addressing all of my concerns. First Tech Federal Credit Union is very lucky to have her representing their company.
24 June 2025
Unprompted review
Reply from First Tech - Wilsonville
Helping our members achieve their financial goals is what we do best.
Myah Jackson is amazing
Myah Jackson is amazing! Through all my banking mishaps she’s always able to calm me down and fix things. She’s always available if I have questions and very thorough in conversation and where things are going. Keep up the good work!
13 June 2025
Unprompted review
Reply from First Tech - Wilsonville
Thanks for being a part of the First Tech community, Sean!
30 Plus Years
Great communication, quick response time and good rates.
My Premier representative Taaniya Padda is a rock star.
3 April 2025
Unprompted review
Reply from First Tech - Wilsonville
We’re always here to help. 🙌
First Tech was super helpful and they…
First Tech was super helpful and they got me the line of credit I needed within a day and it was really easy.
17 November 2024
Reply from First Tech - Wilsonville
We are thrilled to hear that you had a positive experience, Luke. Your feedback is truly appreciated. Thank you for choosing our First Tech!
Opened an Auto loan
My wife and I opened an Auto loan and the processing was painful and a bit misguided. The purchase was from a private party and the paperwork from my side to process the loan was turned-in in a timely manner. However, processing at the branch was approximately two hours for what should have been 15 minutes to sign documents. Not only that, the paperwork given to me for licensing the vehicle was incorrect and I had to return to the branch the next morning to pick-up the missing document. The loan processor was polite and professional. My take is that First tech failed in providing the proper training and support for processing such a loan. Also, much of the paperwork went through the Hillsboro office (electronically) creating most of the delays. Nearly a week before the branch meeting I spoke with the loan processing division on two occasions, ensuring that we had everything in place for a timely transaction. My sense is - that did very little to ensure a timely transaction. It did however ensure that we (and the seller) had the proper paperwork submitted prior to the meeting.
22 October 2024
Reply from First Tech - Wilsonville
Nicholas, we appreciate your feedback and are sorry to hear about your experience. We strive for efficiency and accuracy, and it seems we fell short this time. Your insights are valuable, and we’ll use them to improve our processes and training. Thank you for bringing this to our attention.
Good Experience With First Tech Over 60 years
I've been with First Tech for over 60 years. They've always been responsive, helpful & courteous. Never had a bad experience with them. Our latest dealing involved a CD coming due. We were helped with a plan to maximize interest. The interest paid on CD's & savings has typically been better than most CU's locally.
25 September 2024
Unprompted review
Reply from First Tech - Wilsonville
Rich, thank you for your incredible feedback and long time membership! We’re happy to hear about your positive experiences over the years and that our team was able to assist you with your CD. Your loyalty means a lot to us, and we’re committed to continuing to provide excellent service.
Representative helped me with mobile…
Representative helped me with mobile application and moved some cash into a CD where it will make more money.
29 September 2024
Reply from First Tech - Wilsonville
Patricia, it’s great to know our representative was able to assist you with the mobile app and your investment decision. Thank you for sharing your feedback and for trusting us with your financial needs!
Terrible Service, unwilling to correct mistakes
First Tech was send a $97 charge to collections and blocked banking access to my account with $15,000 on the savings account.
When asked to reopen it they send me to pay to a collection company and when I did that I was informed that they couldn't open it until next month.
Back on call with First Tech, they agreed to open the account if I let them transfer $97 from my savings account, suggesting the I cancel the transaction with the collections company they directed me to.
After dropping the call on me. The finally confirmed that they would lift the restrictions, but that it would take 3-6 business days.
They were unwilling to escalate or prioritize this in any way.
Take your money elsewhere, you never know when they will try to block all access to your accounts and then refuse to re-enable it in a timely fashion.
This took over 1 1/2 hours on the phone with First Tech, calling from Denmark at $1.60 per minute - most of it listening to hold music.
23 April 2024
Unprompted review
Reply from First Tech - Wilsonville
Hi Kunde, We wish your experience was better, but appreciate you taking the time to share your feedback. In an effort to continually improve we will share your experience with the rest of the team. If you don't mind, will you send an email to socialreviews@firsttechfed.com with your contact info? Then we will follow up with you about your specific experience. Thank you!
TWO THUMBS DOWN
I have a truck loan & the customer service is
HORRIBLE, wait times are through the roof. Definitely would look elsewhere before signing a loan with this institution.
28 February 2024
Unprompted review
Reply from First Tech - Wilsonville
Hi Gary, we're sorry to hear about your frustrating experience with our customer service. We strive to provide top-notch service and will address the long wait times you experienced. Your feedback is valuable to us as we continue to improve our services and we have provided it to our management team for review. Thank you for bringing this to our attention.
So far FTFCU has been great
So far FTFCU has been great. I've only been dealing with the credit union for a week or so. Contact me in a few months and I can give an even better response to the rating.
3 February 2024
Reply from First Tech - Wilsonville
Hi O'Bryant, thank you for your positive review! We're glad to hear that your experience with First Tech has been great. We look forward to serving you in the future. Thank you for your membership!
Hey I had an auto loan with first tech…
Hey I had an auto loan with first tech and when my auto loan came to end I just got a new job and they won't even work with me, they were threatening me to come repo my vehicle so I suggest for people not to deal with them if they have an auto loan
9 December 2023
Unprompted review
Reply from First Tech - Wilsonville
Hi Chris, thank you for sharing your experience. We apologize for any inconvenience caused. Our team strives to provide excellent customer service. We would like to look into this situation more, please send an email to socialreviews@firsttechfed.com with your contact info so we can review and follow up with you. Thank you!
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