Great customer service. Answered all my questions and got my accounts set up the way I wanted for the best benefit for me. I moved back to First Tech after a long hiatus. All my accounts were legacy,... See more
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First Tech CU employees, like Michelle, are the reason I have been a member for 30+ years. Whether I’m in a branch, communicating by email or text or phone, I have never had a negative interaction. Th... See more
Viviana was so helpful today. She took care of my transaction and made sure I understood Everything that was important to know. Even gave me information above and beyond ordinary service. I am gratefu... See more
Company replied
Else was amazingly knowledgeable and adept at explaining how to solve the problem my wife and I presented to her. She gave step by step instructions to my wife to navigate on her cellphone to get to a... See more
Company details
- Federal Credit Union
- also in
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - State Street
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
1550 State Street, 97301, Salem, OR, United States
- +1 855-855-8805
4.8
Excellent
96 reviews
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as always
as always, excellent customer service and I want to thank Cathy for her help
16 September 2026
Unprompted review
Jon was extremely helpful & courteous!
Jon was extremely helpful & courteous!
11 September 2026
Unprompted review
The staff at first tech is great!
The staff at first tech and their customer service team, including Josh Turner, who helped me today, were all wonderful. I had some mistakes happen with getting a new debit card on the same day of doing a very large wire transfer, but by the end of it, the first tech team got it figured out and we were back to normal. Thanks!
9 September 2026
Unprompted review
Great customer service
Great customer service. Answered all my questions and got my accounts set up the way I wanted for the best benefit for me. I moved back to First Tech after a long hiatus. All my accounts were legacy, now updated to latest ones. Did a great job explaining what made the updated better for me.
1 September 2026
Unprompted review
Ases was patient and thoughtful
Ashes was patient and thoughtful as he dealt with a 70 six-year-old lady, trying to figure out how to make a deposit via a written check. So nice of him.
25 August 2026
Unprompted review
I came in with concerns about my credit…
I came in with concerns about my credit card payment and Michelle sat with me, showed me how to check my account on the app and explained how to take care of my credit card payments. She was so nice and helpful.
21 August 2026
Unprompted review
30+ years of satisfaction.
First Tech CU employees, like Michelle, are the reason I have been a member for 30+ years. Whether I’m in a branch, communicating by email or text or phone, I have never had a negative interaction. They are always helpful, and like a dog with a bone, they never give up until their customers are happy and satisfied with the product or service they provide.
17 August 2026
Unprompted review
First Tech is the first choice
First Tech was excellent to partner with (again) for our home equity loan. Brittany was responsive, communicative, and timely throughout the process. Highly recommended the team, great care for the customer.
29 July 2026
Unprompted review
Else was amazingly knowledgeable and…
Else was amazingly knowledgeable and adept at explaining how to solve the problem my wife and I presented to her. She gave step by step instructions to my wife to navigate on her cellphone to get to a solution to her problem. I enjoyed making her laugh and smile as I joked about the solution she guided us to. Thanks again so much to Elese for her professional and perfect assistance to a solution to our problem. Thank you!
4 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Any time I have went in everyone is…
Any time I have went in everyone is very pleasant and very quick to greet you! Vanessa is knowledgeable and helpful with any problems I may have. The whole team is amazing! I highly recommend FTFCU to everyone! Thank you for the care your team gives each member.
23 July 2026
Unprompted review
Reply from First Tech - State Street
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
I set up new accounts and two CD’s
I set up new accounts and two CD’s. I was assisted by Viviana who did an excellent job. Knowledgeable, professional and she answered all my questions. Super satisfied with the results.
22 July 2026
Unprompted review
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Cathy is a great help.
10 July 2026
Unprompted review
Reply from First Tech - State Street
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Viviana was so helpful today
Viviana was so helpful today. She took care of my transaction and made sure I understood Everything that was important to know. Even gave me information above and beyond ordinary service. I am grateful because she educated me! She was also, fast, efficient and friendly. I LOVE First Tech Fed!
9 July 2026
Unprompted review
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
cathy was amazing
cathy was amazing, loved her outfit and she was super helpful!!!
6 July 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Reply from First Tech - State Street
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Excellent customer service
She started by spelling her name after introducing herself. That was important to me. She helped me with my request and then let me know I have rewards I didn’t know I had. She sent me info on how to use those rewards and all was done in a very quick timeline. I appreciated Ro’s help.
18 June 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Attention to details
Attention to details. Shari was thorough and very kind. She spent extra time to help me set up Zelle. And she straightened out several things in my online banking. She has great customer service skills. Thank you Shari!
4 June 2026
Unprompted review
Reply from First Tech - State Street
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
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