FirstPort Reviews 

Always professional, hard working @ the same time friendly

Bex is a very dependable manager, who takes her job very seriously.She keeps us all up to date with everything that is going on,and coming up, that affects our day to day living here. She listens to all our problems and soon gets things sorted with a confidence that assures us.

The relief manager Steve is doing a great job. He only comes for a few hours every week but everything gets sorted quickly.
He holds monthly meetings with residents and quickly provides minutes showing all the matters discussed with details of progress on outstanding items.
He is very aproachable and cheerful. A great asset to the location.

Always ready to listen and gets things done

Very good always gets things done, and a very pleasant person

The building is running well, I have to temper my reply with mercy , my standards are high. I am well aware you are running other buildings.
Thank you Steve.

Since you have been our Relief DM many of our problems have been resolved . You have always been approachable and help where you are able to.

Bex has been a breath of fresh air, always happy to help and is true to her word. Her confidentiality, compassion and courtesy are her strengths, she is a people person with the experience and want to problem solve. She greets you with a smile and makes a positive difference to our day.

James is always ready to help with a smile.

The property is well maintained and the grounds keeper is kind and helpful.

Andrea is an excellent manager
She is efficient, professional and thorough at all times and works to the book. In her approach to the residents and their families and other visitors she is consistent and treats everyone fairly . It has to be said that when necessary she stands no nonsense nor nastiness which I believe is overall.the best approach

Marian acts on requests from residents, in the general running of our home.
We see her at Wednesday morning coffee, where there is an interchange, between herself and the residents, working through topics/issues, to do with the building, or how things are done (refuse room usage, for example).

She's always been kind and fair to me, and doesn't mind my eccentricity, or however I come over.

No real complaints, thank you, well done.

Service charges way too high therefore unable to sell lease!!

I like it at first port for many reasons,it is managed very well, kept clean and tidy, ideal location, and friendly

This company is appalling . Customer Services which come out of the Stone Age. They are as bad as it gets. 1/5 is a generous score for this shambles.

Darren and Ola from Three Waters were very helpful with my move in, when the landlord was being evasive. Thanks!

With such an excellent Manager at Exeter Pegasus, my mother-in-law wouldn't have enjoyed her wonderful time here. Sivan attended to all the snags with prompt efficiency.
My eventual role as Executor was where Sivan was also so helpful at all times. She certainly enabled and smoothed the necessary sale and handover.
All in all, Sivan was and remains the vital key to a well run residence. Top marks and really well done!

We live on a firstport maintained estate and are in the process of removing their services and engaging another company.
We are hit constantly with extra charges above our yearly fee.
This is for past years as well as the current 2026 year.
The manager we deal with has suddenly vanished and emails bounce back.
The portal is not working either!
Charges for extra grass cutting? In a drought?
Fence repairs? Can we have a fence 1st please!
Admin charges are more than the costs for the actual maintenance work!
If you don’t pay, threatening emails are sent.
It is a shocking company and needs to be investigated!!!!!!!
Avoid!!!!!!

Airat is best just like everyone else in the team!

Considering my Dad died on 3rd of August I would say this email makes your performance poor.