First Class Watches Reviews 

17,961
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and accurate description of the products received, often finding them to exceed expectations. The delivery service is frequently highlighted for its speed, efficiency, and secure packaging, with many appreciating the prompt notifications and tracking. People also commend the excellent customer service, noting the professional and helpful approach, and the overall faultless experience from start to finish. Furthermore, consumers value the competitive pricing, often finding the watches to be the cheapest or benefiting from price matching and good discounts. The ordering process is generally described as straightforward and easy, contributing to a smooth overall purchasing journey.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality, appearance,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

People report positive experiences with service, often describing it as fantastic, first-class, and amazing.... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive and excellent pricing.... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease and speed of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extensive choices to choose on the site with a superb variety of offers. Easy payment options and superfast delivery. The Ingersoll watch was higher than expectations all packaged neat and tidy and d... See more

Rated 5 out of 5 stars

Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more

Rated 5 out of 5 stars

I decided that I would like a lightweight (titanium) diver's automatic watch at a reasonable price. Also, I was looking for a dial with clear contrast that was easy to read in poor light conditions. T... See more

Rated 5 out of 5 stars

I have bought two watches from First Class Watches - a Garmin and a Sinn. On both occasions the watch was despatched quickly and securely. It also helped that the watches were cheapest from them w... See more


Company details

  1. Watch Store

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(17,961)

1,098 reviews in the last 12 months

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Rated 5 out of 5 stars

First class watches great company to…

First class watches great company to deal with package received on time and in perfect order Hamilton chronograph mechanical really is a stunning watch strap is a little on the cheaper side quality wise but the piece itself looks amazing I have quite a few number of watches in my collection and a lot more experience than this but it really is a stunner personal preference of course but would recommend well done Hamilton

7 July 2026
Rated 5 out of 5 stars

I decided that I would like a…

I decided that I would like a lightweight (titanium) diver's automatic watch at a reasonable price. Also, I was looking for a dial with clear contrast that was easy to read in poor light conditions. The Certina 38mm had all the features that I was looking for and it was on offer at a reasonable price. I was informed of delivery progress at all times until received.

2 July 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Easy to use site and good packaging. Watch arrived a day later and was kept in the loop on delivery times. My Hamilton is beautiful. Would recommend this vendor to anyone who’s after their next watch purchase.

6 July 2026
Rated 5 out of 5 stars

First port of call for watches

They are my first goto when I’m thinking of a new watch. They seem to have great prices (frequent sales) and have been great helping when I’ve had a problem. Nothing is too difficult for them. Will keep coming back.

12 May 2026
Rated 5 out of 5 stars

Outstanding service !!!

I recently purchased a new Seiko Marinemaster HBF001J1 from First Class Watches, and I couldn’t be happier with both the watch and the service I received.

A special thank you to Liam, who provided outstanding customer care throughout the entire process. He was knowledgeable, professional, and always happy to answer my questions, making the whole experience smooth and enjoyable. It’s refreshing to deal with someone who genuinely cares about their customers and goes the extra mile to ensure everything is perfect.

I wouldn’t hesitate to recommend First Class Watches to anyone looking for a quality timepiece backed by exceptional customer service.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and fast delivery.

Great service and fast delivery.
Soon after I ordered my watch the price on the web site was reduced, I emailed fcw and even though id paid they refunded me the difference between what I paid and the new price on the Web site when they didn't have to. Excellent customer service 😁

3 July 2026

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