1st Choice Parking Ltd Reviews 

badly damaged my car, the driver damaged the front bumper badly, delivered the car into a dark area, so as not to see the damage, with a dashboard sign the clutch is over heated indicating reckless abusive driving of someone who never driven BMW cars in his life, I complained via e.mail and submitted photos, but was completely ignored. DO NOT use this car park for your own safety. I will press charges in a small county court for compensation.

A terrible Meet & Greet service! Waited 25 minutes at departures ( Manchester ) and 20 minutes at arrivals despite calling them to provide updates.
At departures, the driver couldn’t get off quick enough, not helping with luggage and the obvious reason was because once we drove off we realised our electric wing mirror had been damaged which will cost a considerable amount of money to fix.
I do not believe they are parked securely and would NEVER use them again.
Whilst they apologised, they weren’t really interested in the damage they caused.

Meant to be Meet & Greet NOT Sit & Wait!

Waited 45 mins for the driver to collect my car from the Meet & Greet drop off point Man T3.
I phoned him 10 times and he said the same thing everytime I will be there in 2 mins max... I had to run for my flight due to these guys being totally incompetent.
Irony is i called him 30 mins away and he said can you slow down as we have another collection.... how do you slow down when catching a flight?

Don't use waited over 2 hours for car to be returned at car park still waiting for it to be resolved

sadly wished i had read reviews too. overall experience was below average tbh..car was returned filthy as though been driving through mud plains! we were charged the parking fee at the airport and didnt have the exact change so gave the man a £10 note and was told he l leave the change in the car . Lie. chased this up. another lier on the other end of line. untrustworthy . un reliable. jokers.Avoid. im really annoyed.

I just had a horrible experience with First Choice. The staff member behind the desk was extremely rude when on the phone assisting me with locating their vehicle. I got back to my car to find my seat adjusted, sun visors left down and my steering wheel lowered. When I naturally questioned why so many adjustments needed to be made just to park my car and why they weren't returned to their original position, the staff member became very defensive and rude and pretty much told me to get over it and hung up on me. The lack of professionalism was immense, the staff looked like slobs in their track suit pants and the van had a foul odour. You really get what you pay for, cheap and dodgy service. I would never use this company again

Sadly, my experience mirrors others... left the foot well thick with mud, broke the centre console (why did they look in there?) turned off my speed camera warning system and 'stole' after-shave form the car. Tried to contact them.... hopeless! DON'T USE.

Marjons Plymouth has recently introduced a sign in parking system.
I signed in carefully but still received a parking fine. No way to contact First Parking, so I tried Marjon. Oh yes I'm told lots of tickets issued by First Parking in error. I will receive an apology in due course.
I suggest First Parking you test your "parking" system fully before putting it into use.
You might even consider a phone option for " we cocked up"

Looks like we had similar problems as others , think they parked car in a muddy ditch , dirty foot prints in passenger side {why is there two people been in car ] mud on Dash centre console ,car filthy lesson learned check trust pilot first . waited at airport about 35 minutes to get car lets hope it won the Dakar rally .you learn by your mistakes others have cars lost keys lost ..................if your reading this heed this warning ...if not !! "Lord have mercy " drop off was ok .............Your reference number helps 1st Choice Parking Ltd identify you, making it easier for them to reply to your review. Can not wait for reply . not holding my breath though ............

Arrived at airport rang as instructed waited 40 mins with young kids at 2.30 am in biter cold weather rang again to be told they were on way waited another 30 mins to turn be told they could not find our car keys and they could do nothing about it and to add insult into injury , informed us that we would have to get a taxi and pay for it ourselves
Giving us no option but to do so ... needing to get kids home and in bed eventually a taxi arrived for us at 5.30 am so sat in freezing airport car park for 3 hours .... god only knows how we go about getting our car back as even if and when they find the key how do we get back to collect car .... absolute joke ... please please do not use this company not even worthy of a minus star

They lost my car key and we had to be towed home by my breakdown company.
Gave me a key that they tried telling me was mine but was for another car...after 3 hours waiting for breakdown who had to get into my car and then tow me home..they then found my key a week later and brought it to me so that they could get the key back off me that they had given me for someone else’s car.
The place where they park your car is shocking! Not lit at all and full of broken bricks, rubble and potholes.
Worst company I have ever dealt with in my life !!

Wish I had read the reviews. The company left us waiting for 2.5 HOURS They advised that they didn’t have my car and when I showed the paperwork and proved they did they said they had LOST MY CAR. We were just about to CALL THE POLICE with them admitting liability when they found it. Car arrived dirty and cost us car parking both before and after holiday which isn’t advertised. The manager Gareth is a joke and offered me a voucher for next time. PLEASE DONT USE. RUINED MY HOLIDAY. AWFUL SERVICE. NO APOLOGY

I never write reviews but I had to on this as the service is terrible! We booked this service as to save time given that we landed at 12 midnight and wanted to be on the road as soon as possible. Waste of time and money, park and ride would have been faster!! Hard to get in touch with! Rude! Over 25 min before we got the car! Car was filthy with mud all over inside and out!!

Wish I had read the reviews! From 20 minutes out from arrival, all seemed very dodgy- several calls before anyone answered, v bad line. Security reluctant to let us into multi-storey car park for handover. Driver made a big fuss of checking our car for any scratches- it’s 15 years old! Returned filthy, dirty footprints in footwell, covered in mud. Long wait on our return. Not worth any saving in cost, especially with extra £9 for tokens.

We booked 1st Choice Meet & Greet Parking at Manchester simply because it came up as cheapest on a price comparison website. I'm glad we didn't read any of the reviews here first! We called when we were on our way from the Trafford Centre and were advised to call again when we thought we were going to be about 10 minutes away. (Managed to get thoroughly lost in the airport road systems - not 1st Choice's fault!)

When we got the the car park rendezvous point, we did have to wait about 5 minutes for the guy to arrive - he was really apologetic and helpful, taking me to the ticket machine to get the car park token authorised at £4.50. This is an Airport Levy charge applied to all vehicles. I'm suprised that some reviewers here complain about this as it clearly states that that charge is not included in what you've already paid to 1st Choice.

When we asked the way to our hotel, the driver very kindly said he would drive us there - which was brilliant and saved us a 10 minute walk in the dark!

When we arrived back from our holiday we phoned we when got through baggage collection and made our way to the pick up point. We only had to wait about 10 minutes and our car appeared. The driver was really helpful and personable.

Of course you mileage may vary, but our experience was great. This was my first time using a Meet & Greet service and on the basis of this, I would use 1st Choice again. OK, so we had to wait a few minutes to drop off and pick up our car. This might not have been great in the middle of the night if we'd had screaming kids in tow but for our purposes it was perfectly acceptable. Both drivers were really nice guys and very professional. And I certainly can't complain about the price. Some other similar services were charging prices which cost more than the airfare!

Don’t use this car company was cheap for a reason ,waited a hour for meet and greet gave us a hour then to check in and get threw security nearly ruined our holiday disgraceful and the attitude when you ring them ,ten times I phoned saying we on way it’s traffic meet and greet suppose to be stress free so you’re car ready to be picked up and there when you get back so know we would have issue coming back which surprise we did waited forty five mins honestly how this company still trades it’s disgusting next time airport parking .

Terrible customer service, they just want your money.

Terrible experience,
They rushed me to leave the drop off quick and charge me 4£ extra (with no notice).
How they rushed us we unfortunately forgot one luggage inside the car, I called them more than 30 times asking to bring the luggage back and I would pay an extra for it. We will be there in 20 minutes, then 15, then 15 again, so 2 hours later I already lost my flight asked my car back and f*u***ing 10 minutes later for my surprise they were there waiting for me. Unbelievable.
Definitely you have what you pay for, cheap service, s*h*t service.

Would give 0 star if possible.
Can't get the timing right. Ringing me before I was due to get the to airport asking where I am etc. Told me will have to ring when I'm there as he has to leave now. Finally got there and met with an extra £4 charge to get out the carpark. On the way home arrived back called them and was told they will be 10 mins. 25 minutes later I rang back to be told will be 5 mins waited nearly an hour in total. Have me a token to get out the carpark promised it will get me out But no had to pay again to get out the carpark. Rude staff and awful experience. Will never use this company again

Quite honestly the worst company I have ever used and the staff are just so rude!!

Similar to other reviewers experience... turned up at the airport, followed all their instructions about where to park but nobody there to meet us. Numerous phone calls each time being told the driver is “just 2 minutes away” but still nobody turned up. The guys on the phone just lie or don’t even answer. Eventually had to leave the car or we would have missed our flight. Cost us a fortune in parking fees on top of what I had already paid this shoddy company.

Not worth the few quid that you save... pay that little bit extra and book with a proper company. Lesson learned!!