Had a lovely experience on the phone with Charlie earlier today, who guided me through what was being offered and what to expect in a way that was quick, easy to understand and very informative! Than... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Nathan today regarding buildings and contents insurance, this is my first time taking these policies out as it’s mine and my partner’s first home! Nathan was excellent and made feel so at e... See more
Company replied
To be honest I was impressed with how my quote was dealt with, firstly no pressure to purchase...... Just really helpful and informative. Definitely worth a look albeit slightly more expensive..... B... See more
Company replied
Wesley was amazing on our call today regarding policy renewal. Very clear in his approach to my needs, provided 1st class support and alternative providers for our policy renewal. Even better the conv... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Rosemary was incredibly helpful and…
Rosemary was incredibly helpful and took the time to explain everything about my home insurance in a clear and easy-to-understand way.she answered all of my questions without making me feel rushed. Her friendly and professional approach made the whole process straightforward I would highly recommend Rosemary
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosemary was so helpful and took the time to explain your home insurance clearly and in a way that was easy to understand. It’s great to know she answered all your questions without making you feel rushed and that her friendly and professional approach made the whole process straightforward. Your kind feedback is very much appreciated and will be shared with her.
I had pleasure talk to Joel who’s…
I had pleasure talk to Joel who’s guided me through switch over of my insurance, which all went nice and smoothly. Will use his service again im the future.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Joel guided you through switching your insurance and made the whole process smooth and straightforward. It’s great to know you were happy with the service you received, and we’ll be sure to share your kind feedback with him. We look forward to assisting you again in the future.
Charlie who dealt with my call very…
Charlie who dealt with my call very helpful didn’t push me in to buying very helpful spoke what was given and if I needed or not very helpful and polite and addressed me by name all the time
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Charlie was so helpful and polite throughout your call. It’s great to know he took the time to explain your options clearly, helped you decide what was right for your needs without any pressure, and made the experience a positive one. Your kind feedback is very much appreciated and will be shared with him.
The representative was very…
The representative was very knowledgeable, informative and friendly.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our advisor was knowledgeable, informative, and friendly throughout your experience. Providing clear guidance and excellent customer service is what we strive for, so your kind feedback is very much appreciated.
Advisor LJ was helpful and clear about…
Advisor LJ was helpful and clear about the policy l was interested in.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that LJ was helpful and took the time to clearly explain the policy you were interested in. Your kind feedback is very much appreciated and will be shared with him.
home insurance
I gave 5 stars for the customer service staff's help with making the right decision for my home insurances i whould like to thank all the staff.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our team was able to help you make the right decision for your home insurance needs. Providing clear guidance and support is what we strive for, so your five-star rating means a lot to us. Thank you for your kind words, and we’ll be sure to share your feedback with the team.
Very happy with all the info provided…
Very happy with all the info provided ,asst helpful able to answer all my queries
14 July 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear you were happy with the information provided and that our advisor was able to answer all of your questions. Providing helpful, clear guidance is what we strive for, so your kind feedback is very much appreciated.
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Wesley provided excellent service and made your experience a positive one. Your kind feedback is very much appreciated and will be shared with him.
Dealt with my call with efficiency
Dealt with my call with efficiency, clarity and warmth.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that your call was handled with efficiency, clarity, and warmth. Providing a friendly and professional service is what we strive for, so your kind feedback is very much appreciated.
Excellent customer service, Ines
Ines was really professional, polite, well informed and answered my queries perfectly, a credit to your organisation. Thank you.
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Ines was professional, polite, and knowledgeable, and that she was able to answer all of your queries perfectly. Your kind feedback is very much appreciated and will be shared with her. Thank you for taking the time to share your experience.
The customer service agent was…
The customer service agent was friendly, knowledgeable and efficient. He answered my queries very quickly and to my satisfaction
21 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our advisor was friendly, knowledgeable, and efficient, and that they were able to answer your queries quickly and to your satisfaction. Your kind feedback is very much appreciated and will be shared with the team.
Reply from First2Protect
Thank you for your review. We’re pleased to hear you found our advisors informative and easy to talk to. Providing clear, helpful guidance in a friendly manner is what we strive for, so your feedback is very much appreciated.
Alan was polite and helpful.
Alan was polite and helpful.
Explained and answered all my questions
20 July 2026
Reply from First2Protect
Thank you for your review. We’re pleased to hear that Alan was helpful and polite, taking the time to explain everything clearly and answer all of your questions. Your kind feedback is very much appreciated and will be shared with him.
Reply from First2Protect
Thank you for your review. We’re delighted to hear you found the service attentive, professional, and kind. Taking the time to listen and understand our customers’ needs is very important to us, so it’s great to know you had such a positive experience. Your feedback is very much appreciated.
Joel Gray
Joel Gray is absolutely spot on with his customer service, very well articulated and clear throughout - I was very impressed with how easy he made the process feel and I can't praise him enough, a true professional.
20 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Joel provided such outstanding customer service. It’s great to know he communicated clearly and professionally throughout, making the whole process feel easy and straightforward. Your kind feedback is very much appreciated and will be shared with him.
After a mix up with receiving payment I…
After a mix up with receiving payment I was contacted by Jessica to help sort this problem, I was constantly kept in the loop with progress and my situation was dealt with compete professionalism from start to end
20 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jessica was able to help resolve the payment issue and keep you updated throughout the process. It’s great to know you felt informed every step of the way and that the matter was handled with professionalism from start to finish. Your kind feedback is very much appreciated and will be shared with her.
Easy process
Aaron W was great - super easy process and made it stress free.
20 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron made the process so easy and stress-free for you. Providing straightforward, helpful support is exactly what we aim for, and we’ll be sure to share your kind feedback with him.
A good service on the phone
I spoke to a very pleasant and helpful member of staff who was very patient when when I had forgotten my bank code for paying and helped me through the process.
He repeated words that I hadn't heard correctly and explained things where necessary. A good service.
20 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that our advisor was pleasant, patient, and helpful throughout the process, especially when assisting with your payment. It’s great to know they took the time to repeat and explain anything that wasn’t clear, ensuring everything was completed smoothly. Your kind feedback is very much appreciated.
very professional
jade was very professional and a great help. sorted my issue out straight away with no awkward questions.
20 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Jade was able to resolve your issue quickly and professionally. It’s great to know the process was straightforward and hassle-free. Your kind feedback is very much appreciated and will be shared with her.
Quick, easy and friendly service
I had a great experience working with Aaron Wood at First2Protect. With the coordination of my mortgage broker, he was able to quickly gather my information to build a policy for me. Bravo to their policy establishment service and staff.
8 July 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Aaron provided such a positive experience and worked closely with your mortgage broker to arrange your policy quickly and efficiently. It’s great to know the process was straightforward and that you were pleased with both the service and support you received. Your kind feedback is very much appreciated and will be shared with him.
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