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Firestormgames Reviews 

11,616
•
TrustScore 5 out of 5

4.9

Game Store
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Review summary

Created with AI, based on recent reviews

Considering 771 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery times and highly competitive prices offered across a wide range of available products. People are also very pleased with how securely items are packaged to protect everything during transit. Consumers consistently note the reliable service and smooth ordering process that makes shopping easy. However, some people mentioned that a few packages suffered minor damage during transit due to rough postal handling or insecure packing methods. A few other people also felt that certain sought-after items experienced unexpected shipping delays, or items sold out too quickly before they could place an order.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt shipping times and... See more

Product

Consumers find product offerings to be of high quality and competitively priced. Reviewers frequently... See more

Order

Clients share positive opinions on order, highlighting prompt delivery and excellent communication throughout... See more

Service

Reviewers mention positive feedback about service, highlighting a largely stellar and flawless experience... See more

Price

People report high satisfaction and appreciation regarding the competitive and great prices offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first order from Firestorm Games, who were highly recommended to me by friends. I bought a copy of the new Warhammer 40k Armageddon box set, which was competitively priced, well... See more

Rated 5 out of 5 stars

My first time shopping with Firestorm and their website promised item shipped same day if ordered before 3pm I think. This is excellent as a number of other FLGS can sometimes take days to ship items... See more

Rated 5 out of 5 stars

Purchased a game published in 2024 that is now extremely rare. The game was excellently priced. Seller communication was great all round. Well packaged in cardboard, bubble wrap and black plastic the... See more

Rated 5 out of 5 stars

Great range of stock at excellent prices. Gundam kit dispatched quickly, well protected and arrived in perfect condition. Will happily buy from again.

Company details

  1. Game Store

Written by the company

We are an independent tabletop games retailer with over 15 years of experience. We have 6 stores based in Cardiff, Newport, Bridgend and Merthyr Tydfil in South Wales, Swindon and Gloucester. Cardiff is based within a 5 minute walk from Cardiff Central Station. Situated inside the South Wales Gaming Centre which has over 70 gaming boards and a licensed bar, the ideal venue for you to play and meet like-minded gamers and build on the ever growing gaming community in South Wales. Our Newport store is situated inside Tesco Extra in Newport Retail Park, perfect for buying milk and Space Marines in one shop! Bridgend and Merthyr are high street store as are Swindon and Gloucester. All stores have designated organised play space. All six stores support all of the major table top board games, card games, miniatures games and more... Come down and see us, we are not just the place to buy, but the place to play!

Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(11,616)

739 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service all round.

Brilliant service all round.
Fantastic selection. Very rapid delivery. Constant updates on product availability. AND when you message them, they respond so quickly and are very very helpful. We will be coming back!

28 May 2026
Rated 5 out of 5 stars

Very fast service

The items I ordered weren't in stock anywhere else. They were dispatched the same day and arrived quickly. Everything was well packed. I will definitely be ordering again.

27 May 2026

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