Firestone Reviews 

Our son took in the car while he was at college because of a slow leak in the tire. We could’ve called it ahead of time that there was going to be a nail too close to the side wall to repair the flat with our son out of state, we of course, have no choice, but to buy a new tire on a set that is less than a year old. It’s the oldest trick in the book. I just can’t believe they would try to pull it on a college student.

They push their Firestone Credit Card and you later find out their interest rate is a staggering THIRTY FIVE % !!!
Sorry, I can’t do business with loan sharks and can no longer trust their honesty and integrity.

I had an issue with my daughters car, I called Mike at Firestone and he told me bring it in. They took care of my care while I waited. My hats off to them for fixing it promptly and I can tell you they have skills. Thanks to the Firestone team at Wilkes Barre Pa.

Avoid at all costs! I took my vehicle in for routine maintenance (oil change, tire rotation/alignment, and coolant flush) and they totaled my engine. Their claims team has been a nightmare to work with. My vehicle had never been in a wreck, has had all routine maintenance, and has never had any mechanical issues, but the only replacement engine they are offering is a refurbished engine. This is not comparable to my engine, that they totaled, which had again, never been in a wreck. The claims agent has been condescending and threatening the entire time I have worked with him. He is attempting to rush my decision to request a re-manufactured engine by giving me one business day to resolve before they stop paying for my rental car (an economy sedan as a replacement for my 4WD SUV). They do not work in good faith to rectify their mistakes. There has been no mention of compensating me for the routine maintenance that their team messed up. I did get a coupon for my next oil change free - as if I'd ever return after this.

Well I took my car to Firestone Lexington. I had an appointment at 7am but told my car was getting a diagnostic test no one was available until 10am. They told me my car was low on oil so I got an oil change and tire rotation with a balance. They also told me I needed a battery cause my battery was not performing to there standards. The next day my car had to go to Kia for two recalls and they did an inspection and said there was nothing wrong with my battery. I think being a woman is where they tried to cheat me. Won't be going back to them. I only went there cause my warranty said I had to go there.

Great customer service from management and the skilled technicians in a clean and friendly environment. I came here following a bad experience with a competitor and couldn’t be happier with my visit and will certainly return for my car care. My location was Cicero NY and cared for by JP and his team- thank you!!