Finnkino Reviews 37

Had some digital tickets from their old website. When they migrated to a new one, we were told that we could not use the old method of logging in and using our digital tickets but was sent a bunch of codes in a mess in an email. It was such a shoddy and irresponsible way for this company to move on to a new website without considering the needs of their current customers. Will not be going to their cinemas from now on. Biorex and Gilda instead.

I bought a series ticket bought via my union and they have not expired but after moving to this new website, they were not redeemable. I contacted asiakaspalvelu email and the Tennispalatsi box office they said they were already used. I am sure I have not used them and they said it was used in the old website so they cannot see what they were used on- what a convenient excuse. This website reform is a disaster and on top of that the customer service is like talking to a bot. Wasted money and will avoid Finnkino in the future like the plague.