I took out the free trial and inadvertently upgraded to a full subscription (beware- it's easily done once you've put a payment method in). I immediately asked for a refund, which was sorted within a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used it on a 7 day free trial. I didn’t continue as I found the information that I needed and find the subscription fees expensive. The search facilities are wide and varied but I did find certain i... See more
Company replied
Love the newspapers and the regular updates of them. They are the way we can find out about our people's lives rather than knowing just their BDMs.Suggestion of a series to digitise would be the Midd... See more
Company replied
I'm fairly new to FMP. I'm beginning to find my way around and have discovered some interesting things. However, I find it frustrating that when you've cleared an entry to look for a new person, othat... See more
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Company details
Written by the company
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Contact info
Findmypast, 185 Fleet Street, EC4A 2HS, London, United Kingdom
- 020 3326 6300
- support@findmypast.co.uk
- www.findmypast.co.uk
4.0
Great
17K reviews
Asks customers to review
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Excellent site
Excellent site, easy to navigate, clear advice and related recommendations; access is simple and the whole experience of using the site is rewarding and fruitful. Thank you.
2 August 2026
Reply from Findmypast
Good afternoon, Roger
Thank you for your kind review of Findmypast
We are always happy when we learn that our users are enjoying their time on Findmypast. We are constantly adding new records that might interest you and we hope that you continue to delve into your family history with us
Please feel free to reach out if you ever need any assistance,
Kind regards,
Findmypast
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
We're sorry to hear you are unhappy with our website, if you would like to provide further feedback please don't hesitate to reach out.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Reply from Findmypast
Hello Christine,
Thank you for your review of Findmypast.
We're happy to hear that you have found what you were looking for and wish you the best of luck delving deeper into your research!
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Great collection of databases
Great collection of databases
regular additions
relatively easy to find subject
30 July 2026
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us!
We really appreciate your comments and are pleased our wide selections of records and new additions have been so helpful in your searches!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
Mixed feelings
Good quick web-site and fast responses. Excellent coverage of standard stuff like censuses BMD records, and so on. But difficult to find out just what extent of coverage of electoral rolls, directories, and other really useful stuff is (e.g. you discover that coverage of the Dentists Register stops at 1906).
24 July 2026
Reply from Findmypast
Hello John,
Thank you for your review of Findmypast.
We're happy to hear you have had success in using Findmypast to further your research so far and have found it quick and easy to use.
If you haven't already found it we have an A-Z list containing all record sets advanced search forms here:
https://www.findmypast.co.uk/search/historical-records
Alongside each form is the year ranges that we currently hold for that record set. For example the 'England & Wales, Electoral Registers 1910-1932'.
Electoral Registers to pick up again in more recent years however it falls under UK Electoral Registers & Companies House Directors begining from 2002 onwards.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
An amazing website!
30 July 2026
Reply from Findmypast
Good morning, Carol
Thank you for your kind review of Findmypast
We are delighted to learn that you are enjoying your time with us, and we hope that you continue with us on your Family History Journey
If you ever need any assistance please reach out to our Customer Support team
Kind regards
Findmypast
An excellent well organised website…
An excellent well organised website which is easy to navigate and offers a huge variety of family history resources and records
30 July 2026
Reply from Findmypast
Hello Caroline,
Thank you for your review of Findmypast.
We're happy to hear you have found our website organised and are having an easy time navigating your research!
We wish you the best of luck delving deeper into the records that we have on offer!
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Over 20 years, and still my go to website!
I have been a FMP subscriber for 20 years; the website is easy to navigate; it has comprehensive data collections; multiple search options; the search results are focused and easy to mine down into with filters; tree building option is easy to use and provides useful hints.
29 July 2026
Reply from Findmypast
Good afternoon,
Thank you for your kind review of Findmypast
We are delighted that you are still enjoying the Findmypast website after all these years, and we really appreciate you sharing your experience with us
Please feel free to reach out if you need any assistance with your research
Kind regards,
Findmypast
Excellent
I find Find my Past very easy to use, but sometimes the hints can be wrong and sends you down the wrong path.
29 July 2026
Reply from Findmypast
Thank you for your review of Findmypast. We’re delighted to hear that you find the site easy to use. While hints can sometimes point researchers towards records that turn out not to be the right match, they are designed to help uncover possible connections and new avenues to explore. We’re pleased to know you’re enjoying the overall experience.
Great staff
Karen was very helpful when dealing with my subscription enquiry 😊
29 July 2026
Unprompted review
Reply from Findmypast
Thank you for your review of Findmypast. We’re delighted to hear that Karen was able to help with your subscription enquiry and provide the support you needed. We’ll be sure to pass on your kind feedback to her.
Kind regards,
Findmypast
Interesting, frustrating and a little expensive.
Its been great researching and trying to find how far back I can go in my family tree, I love the hints and ease of use (sometimes) the only things I knocked a star off for is: I wish there was an undo button as a few times I thought I found a link and it turns out it's wrong and I'd have to manually go and delete the data, sometimes not possible if it's someone else's tree thats been added to mine. Often I've missed brothers or sisters of ancestors or can't find them at all unless I go onto other ancestory websites and find a tiny bit more information there, and the subscription...seems way too much. £169 for a year? Equating to £14 a month? For mostly suggestions that don't link to my family line, the suggestion is for the wrong ansestor and wont let me put it on the correct one, or dead ends because the trails gone cold from lack of information.
It's a little frustrating, but it's been a good hyperfocus for me.
25 July 2026
Reply from Findmypast
Hi Sophie
Thank you for reviewing Findmypast
We're really pleased to hear you've enjoyed researching your family tree and that it's become such an engaging hobby for you.
We will pass on your feedback regarding the subscription price and an option for an undo button feature.
We're sorry to hear you've also experienced difficulties finding siblings or other relatives, and that some hints haven't been relevant to your family line.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
ease of use One off payment
ease of use One off payment for a record was great for me as i was filling in gaps More info available than other sites
23 July 2026
Reply from Findmypast
Good morning,
Thank you for your review of Findmypast
We are delighted to learn that you are enjoying your time on Findmypast and that you have been able to purchase records individually through our Microtransaction service
If you ever have any questions or need any assistance, please reach out to our Customer Support team and we will be happy to help
Kind regards,
Findmypast
I signed up to a 7 day free trial while…
I signed up to a 7 day free trial while I couldn’t go out due to illness to the history society where I have a membership and can access FMP for free.
I was very disappointed that you couldn’t access a lot of the documents due to them being ‘exclusive’ when on the free trial.
How are you meant to get a real feel and see if you will get enough from a paid subscription after the free trial if you can’t actually see if the documents are what you want to see and could further your research etc.
I think it’s unfair, as it’s not like people would be able to do all their family tree research and find all the documents they need in one week and then not need or want a subscription!
Also I do think the subscription is expensive and thought that it might be we would get a better deal for one year if not subsequent years after the free trial like you do with other companies.
I would have subscribed for a year and probably longer had it been affordable after the free trial.
It would have been handy to be able to access FMP when I can’t get to the history society and when it is closed as only open three days a week.
There is lots I still want and need to look at on FMP.
The website is fairly easy to use and search for documents etc.
16 July 2026
Reply from Findmypast
Good morning,
Thank you for taking the time to review Findmypast
While we understand that it can be frustrating that our Free Trial does not include access to all the records on the Findmypast website, our exclusive collection of records is very small compared to the records that you are able to access while on the Free Trial.
The price of our 12 Month Everything subscription has been reduced this year, and we also run discount events and offers through the year so please keep an eye on the website and your emails, as we will notify our users of any offers that are live on Findmypast
Please feel free to reach out to our Customer Support team on support@findmypast.com if you would like to discuss this further
Kind regards,
Findmypast
Find my past
As a long time genealogist I have seen Find my past has improved so much that it is becoming my go to as opposed to Ancestry. I like the layout and the simplicity of the features.
22 July 2026
Reply from Findmypast
Thank you for your review of Findmypast. We’re delighted to hear that, as a long-time genealogist, you’ve seen so many improvements to the site and that it has become your go-to resource for family history research. It’s great to know that you enjoy the layout and find the features simple and easy to use.
Kind regards,
Findmypast
Accidental subscription resolved by Ryan
I took out the free trial and inadvertently upgraded to a full subscription (beware- it's easily done once you've put a payment method in). I immediately asked for a refund, which was sorted within a day by Ryan. In the end, I paid for a month to access the exclusive records, which are not available on the free trial. I am happy with this resolution, and look forward to digging in over the next month. As an Ancestry user, I'm not used to the interface yet, but do like the 'workspace' area.
22 July 2026
Unprompted review
Reply from Findmypast
Hi Rachel
Thank you for your review of Findmypast.
We are happy to hear Ryan was able to resolve this issue for you.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Amazing find
I was stuck with searching for my late husbands family. Found his great grandmother on a census that told me she was born in the very house that i was years later. Her daughter was my God mother. Too late to tell my Mum and husband now about the connection but was an amazing find.
15 July 2026
Reply from Findmypast
Hello Julie,
Thank you for your review of Findmypast.
What a great story, we're happy to hear that you have been able to use our records to locate your late husband's family! What a coincidence that you were staying in the same house that his great grandmother was born in!
We wish you the best of luck delving deeper into your family history with us.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Such a shame that I have to resort to…
Such a shame that I have to resort to leaving reviews
As per last time , I want my subscription cancelled . It was misleading at the point of purchase . I used your service for 2 days and am still being billed 6 months later when I’ve tried to cancel .
I’m not going to pay a cancellation fee . This is unfair and will be reported .
Check your e mail . And cancel my subscription .
23 July 2026
Unprompted review
Reply from Findmypast
Good Morning
Thank you for taking the time to rate us
We are sorry you have encountered some difficulty with your subscription cancellation.
We do have a 12 month subscription, paid in 12 monthly installments. This is our cheapest subscription for full access though it is for 12 months, and cancelling would incur a cancellation fee which is confirmed within our terms prior to setting up the trial or subscription.
We can see you have reached out to our support team in this case who will be back in touch in due course to offer assistance here
Kind regards
Findmypast Support Team
Findmypast has a good range of records
Findmypast has a good range of records. The transcriptions are fairly accurate. I like being able to view newspaper articles.
15 July 2026
Reply from Findmypast
Hello Kathryn,
Thank you for your review of Findmypast.
We're happy to hear you have been enjoying the wide variety of records and newspapers that Findmypast has to offer!
If you do come across any transcriptions that have errors these can be reported either directly on site or by reaching out to our support team directly for correction.
We wish you the best of luck delving deeper into your research with us.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Returned to using Find My Past
Returned to using Find My Past after a few years using Ancestry and Scotlands People. Found loads of interesting items and just felt that I had struck a seam of gold! So pleased with content and easy to find my way about the website. All in all, delighted that I came back to Find My Past and looking forward to many hours of researching and joy at finding! Well done Find My Past, you are such a treasure trove.
22 July 2026
Reply from Findmypast
Hello Bryce,
Thank you for your review of Findmypast.
We're happy to hear that you have decided to give Findmypast another try and that you have had success diving into our records!
We do continue to add new content every week, you can keep track of this here:
https://www.findmypast.co.uk/blog/new
We wish you the best of luck delving deeper into your family history with us.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
So many extra sources for information…
So many extra sources for information than other sites. Very clear and easy to use web site. Use it on a daily basis and always have a very good response with so many records available.
22 July 2026
Reply from Findmypast
Hello Lynn,
Thank you for your review of Findmypast.
We're happy to hear that you have had success exploring the many sources that we have on offer within our records and wish you the best of luck with your research!
If you weren't aware already we do have a weekly newsletter to allow you to keep up to date with any additions to our records that can be found here:
https://www.findmypast.co.uk/blog/new
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
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