I purchased the personalised coat of arms and surname history print for my husband's birthday and we were delighted with the depth of information provided. Sadly, when the package was opened we discov... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gifts themselves were 100% as advertised, however Evri seems to be the main courier, and this company is simply appalling. The gifts were not delivered as their parcels often aren't, and they l... See more
Company replied
The range of gifts is interesting, and good vfm. Delivery was prompt for 3 of the 4 items. Impressed that when I pointed the missing item out via their site, I got a prompt response and the gift arriv... See more
Company replied
Great unusual gifts. An email to confirm my order would have been good. My order was running late. A fact they informed me of only after I contacted them twice. Communication could have been better b... See more
Company replied
Company details
Information provided by various external sources
Unique and Unusual Christmas gift ideas, birthday gifts and ideas store. Find Me A Gift specialises in a wide range of memorable gifts for all your special occasions. Fast UK and worldwide dispatch with a range of delivery options.
Contact info
Pure Offices, Plato Close, CV34 6WE, Leamington Spa , United Kingdom
- customerservice@findmeagift.com
- www.findmeagift.co.uk
3.8
Great
41K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Processing system fault resulted in double delivery of the same product
When originally placing the order your system indicated it had not been processed and so I entered another order. As it turned out both orders were processed resulting in the delivery of two products. I returned one of the items as per your returns process, but to date have not received a refund.
8 December 2025
Unprompted review
Reply from Find Me A Gift
We apologise for the confusion at checkout and for the delay in processing your refund after the return was made.
Please contact our customer service team with your order and return details and reference this review so we can investigate the status of your refund and get this resolved for you as soon as possible.
Yasmin
The Find Me A Gift Team
Missing items, no response from customer service
Sent two emails about missing items and had no response. The items that were delivered were small and looked cheap considering what I paid. I’m really disappointed as these were gifts I sent online for Christmas as I am in Australia.
On 27th December my order showed the last two items were shipped on 31st December 🤪 they were not shipped, and I’m getting zero response to my emails.
5 January 2026
Unprompted review
Reply from Find Me A Gift
We’re really sorry to hear about this and understand how disappointing it must be, especially as these were Christmas gifts sent from overseas. We apologise for the lack of response to your emails and for the confusion around the shipping status shown on your order.
This isn’t the experience we want for our customers. Please contact our customer service team again with your order number and reference this review so we can investigate the missing items and provide you with a clear update as soon as possible.
Yasmin
The Find Me A Gift Team
Never delivered
Never delivered, company not responding to my complaint, extreme scam
4 January 2026
Unprompted review
Reply from Find Me A Gift
Please contact our customer service team again with your order details and reference this review so we can urgently investigate and resolve this for you.
Yasmin
The Find Me A Gift Team
Don't like to send gift boxes
Ordered a gift with presentation box, never arrived, they sent it again, never arrived. In the end had to print out the voucher, even though paid extra for box
1 December 2025
Unprompted review
Reply from Find Me A Gift
We’re really sorry for the repeated issues with your gift box and understand how frustrating this must have been, especially after paying extra for presentation.
Yasmin
The Find Me A Gift Team
I have never received my order and it…
I have never received my order and it was a Christmas present!
I then received it broken which I sent pictures to the email address that has been in contact with me.
31 December 2025
Unprompted review
Reply from Find Me A Gift
We’re very sorry about this, especially since it was a Christmas gift. Please contact us with your order number so we can look into it and make it right.
Yasmin
The Find Me A Gift Team
Have not received whisky barrel the…
Have not received whisky barrel the full address was supplied and you have delivered it to another address that you think might be number 1 what a load of rubbish
29 December 2025
Unprompted review
Reply from Find Me A Gift
We’re really sorry for this experience. That’s not acceptable, and we understand your frustration. Please contact us directly with your order details so we can investigate the delivery error and resolve this as quickly as possible.
Yasmin
The Find Me A Gift Team
Ordered 2 personalised items at the…
Ordered 2 personalised items at the start of November. Upon receiving confirmation email it then stated they would be sent out on the 17th December. I emailed on the 15th December to make sure they would be received by Christmas. I received a reply to say they would be sent out on the 17th and I would receive a tracking number.
No tracking number was received, no further emails received, no personalised gifts received but yet they were happy to take my £160.
Followed up with customer services but no reply.
I will be reporting to my bank as a fraudulent transaction.
17 December 2025
Unprompted review
Reply from Find Me A Gift
We’re very sorry for this experience and understand why you’re upset. This is not the level of service we aim to provide. Please contact us directly with your order details so we can urgently investigate, provide an update, and resolve this properly.
Yasmin
The Find Me A Gift Team
Rubbish gift didn’t turn up
Rubbish gift didn’t turn up. Promised 3 times to email and let me no what’s happened never did very disappointed
3 December 2025
Unprompted review
Reply from Find Me A Gift
We’re really sorry about this and understand your disappointment. This isn’t acceptable, especially after multiple promises to update you. Please contact us directly with your order details so we can investigate and resolve this as quickly as possible.
Yasmin
The Find Me A Gift Team
Very slow and poor communication
13 days and it hasn't arrived for Xmas.
Called and customer service said the would contact supplier but had no reply
24 December 2025
Unprompted review
Reply from Find Me A Gift
We’re really sorry about this and understand your disappointment. Please contact us directly with your order details so we can investigate and resolve this as quickly as possible.
Yasmin
The Find Me A Gift Team
Reply from Find Me A Gift
Your satisfaction is very important to us. Thank you for the 5 stars! ⭐⭐⭐⭐⭐
Yasmin
The Find Me A Gift Team
Reply from Find Me A Gift
It means a lot that you took the time to share this. Thank you! 📝💖
Yasmin
The Find Me A Gift Team
Plenty of choice
Great choice of unique gifts at reasonable prices
16 December 2025
Unprompted review
Reply from Find Me A Gift
We’re grateful for customers like you—thanks for the wonderful review! 🤗🌟
Yasmin
The Find Me A Gift Team
Awful Customer Service
Awful Customer Service. I emailed within 5 minutes of realising a correction needed to be made to my order only to be told the order was already processed. To add insult, the reply also stated I should have taken more care at checkout.
22 December 2025
Unprompted review
Reply from Find Me A Gift
We understand how frustrating that must have been, and we apologise if our response came across as unsympathetic. Your feedback is taken seriously, and we’ll use it to improve how we handle situations like this in the future.
Yasmin
The Find Me A Gift Team
McKie coat of arms in frame
I have today went to unpack my order to find that my picture frame was damage, when i lifted it it went into four pieces very disappointed as it was being given later today as a Christmas present. I now have to go and buy a new frame or a new gift.
22 December 2025
Unprompted review
Reply from Find Me A Gift
We’re really sorry to hear this and understand how disappointing it is, especially as it was meant to be a Christmas gift. Please contact us with your order details and photos of the damage so we can look into this and make it right.
Yasmin
The Find Me A Gift Team
Great idea.
Really Easy to use and a Great Present idea, for all family and friends.
Options for all ages.
22 December 2025
Unprompted review
Reply from Find Me A Gift
Thank you for choosing us. We appreciate your trust and support. 💼🌟
Yasmin
The Find Me A Gift Team
Fast delivery but returns need work
Items arrived very quickly but I needed to return a book as it was unsuitable, a few days later the sodoku cube fell apart so I returned that. I used their return labels. So far no refund or even acknowledgement
8 December 2025
Unprompted review
Reply from Find Me A Gift
We’re sorry for the frustration caused. Refunds can take a little time once returns are received, but we understand your concern. Please contact us with your order details so we can check the status of your returns and make sure this is resolved promptly.
Yasmin
The Find Me A Gift Team
Escape room game
Very happy with the large choices and ideas available at find my gift. Loads of Christmas gifts were available and I found one for my special one.
14 December 2025
Unprompted review
Reply from Find Me A Gift
We’re delighted to hear everything went well. Thank you! 🙏😊
Yasmin
The Find Me A Gift Team
Christmas gift…
Easy to navigate and a quick response and delivery.
21 December 2025
Unprompted review
Reply from Find Me A Gift
It means a lot that you took the time to share this. Thank you! 📝💖
Yasmin
The Find Me A Gift Team
Very well explained how to order on…
Very well explained how to order on line And well described
20 December 2025
Unprompted review
Reply from Find Me A Gift
We truly value your feedback—thank you for the positive review. 📈✨
Yasmin
The Find Me A Gift Team
Only one of the two items I ordered…
Only one of the two items I ordered actually arrived. When I chased this I was just told it appears that it was out of stock.
10 December 2025
Unprompted review
Reply from Find Me A Gift
We’re sorry for the inconvenience caused. You should have been informed sooner if an item was out of stock. Please contact us with your order details so we can arrange a refund or suitable resolution as quickly as possible.
Yasmin
The Find Me A Gift Team
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